loan processor

facilities associate

manager in training

data analyst

compliance officer

Dollar Loan Center

When I first started at this job, I loved it.  That feel-good feeling lasted maybe three weeks.  I met the owner who wanted absolutely nothing to do with me, and my manager actually discouraged me from even shaking his hand.  I wasn't being a suck up, I just thought it would be a professional gesture to do so.  Alright, maybe he's just another one of those corporate sleazebags.

The company is extremely intolerant of taking a day off, seemingly no matter how sick you are.  A co-worker told me she was given a warning after taking a second day off within a two year period.  I never dared to take a day off, basically having to pray I never suffered any kind of illness or injury.

I was told I had to email the corporate office if I was even one minute late, and it happened a few times since I had to fight traffic every morning to get to my store located on the exact opposite side of town.  Speaking of which, I was told I would be sent to the closest store possible.  With 4 locations less than 15 minutes away from my address, I still don't know why I ended up working so far away.  In fact, all the employees in that store lived on the other side of town.  

My manager expected me to handle three loans at a time, and often talked to me with a condescending tone.  I heard all about the consequences of breaking policies, few of which were ever told to the loan processors until they were already broken.  I was told never to lie to customers, yet we lied to every single one by telling them we had to fax their documents to the corporate office for a final decision.  The amount of times we actually did notify the corporate office was exactly zero.

My manager told me overtime was not allowed, so we would have to clock out and keep working up to 30 minutes as we closed the store.  Since I'm pretty sure this is actually a violation of the law, I usually didn't listen, and not once did the corporate office complain.  This makes me think it was just my manager being herself again.

My manager told me all of two times during the time I was employed with the company that I did a good job.  How many times did she get on my case for tiny mistakes such as missing the date on an application?  I don't know, how many stars are there in the night sky?

When the company started offering title loans, we were given a single email and expected to follow the complex guidelines overnight.  I was eventually fired from the company, and after I found a new job, the quality of my life improved so much that I can't believe I ever settled for such a horrible job.

The hours here at dollar loan center were great consistent and never really changed. Managers were really friendly and the other workers too. Unfortunately that does not out way the bad. For example if you wanted to take off any date of work you have to request the time off not to far in advance only a month or so. You also need to have the PTO available to take that time off. Which by itself is not the worst thing because with time and working hard you can achieve that. But if you call out at any point before your requested time off your PTO will go to that first, so if you only have a certain amount you are not going to be able to have that time available because there is no unpaid time off. There is no overtime, the biggest thing I think a lot of other people had issues with. Not a lot of people wanting to work and people who did but no overtime is offered ever. If they want overtime they have to hope and pray a customer comes in at exactly 6pm. Only some rewards for doing good in the company. Even if you do 100 loans 1000 calls they do not care no recognition ever they only care about making themselves look good online with reviews which even if you do that they still want more and no real reward. Managers are good teachers but they need better employees. They train employees about policy, protocol and the general job for 1 day then day two you are sent straight in. Some people can do that, but the people who can’t and still have issues three months in they don’t have anything to offer them. The employees end up weighing  the managers and the other loan processors down and even if they are still having issues there is no real changes made to help. If you have nothing planned for around a year and half, don’t care about other employees weighing you down and making you do more work then you have too then this is the perfect job for you. The pay is good and the people are great but they do not care about you as a person at all. 

I enjoyed my time working here, it's a fairly simple job when you get the hang of it, make phone calls for late payments, and do data entry for people wanting loans. You get into the swing of it and it's all good, the people I worked with were absolutely fantastic! I do want to say though that I feel like the management (not those in the store, more corporate management) really drop the ball. There can be a lot of tension related to corporate, and if you get seriously hurt you're screwed, they aren't willing to wait for a recovery or work with you. The other major thing is often times you're made to feel like you're almost good enough, but not quite, which for some is a good push to really make you try your hardest, but for others just makes you feel like you'll never be good enough. I think overall it's a good starter job if you can get in, but as you get more experience, it's worth looking for something bigger and better.

This was not the best company to work for. When I asked to be submitted for a raise after almost a year my manager got upset with me. We were expected to cover other stores with no notice even if we didn’t have a car. If you are one minute late it is a point but I regularly had 9.5 hour days there and it was ok to make us stay late. Safety is a huge concern because they make people work alone and make people cover unfamiliar stores- keep in mind 99% of the employees are all women. If you have approved time off but you had a sick day before that, they will take your PTO for the sick day and you’ll have to cancel your plans you already had approved off. Family insurance is $554 A PAYCHECK and you get paid twice a month so over 1k for insurance. If you come to them with concerns they remind you that you are lucky to be making 20/hr because the company used to start at 15 and nothing really comes of it. Would not recommend working here. There is high turnover for a reason. 

A typical day at Dollar Loan Center consist of processing loans, underwriting, phone calls and providing customer service. Working here I've learned a lot . I have worked in two different states at dollar loan center, both have had great management. From Regionals down to store supervisor I have never encountered a problem with either. If you ever have the opportunity to work in the CA Online Department the Manager there is awesome. She is a great manager that cares for both company and her employees. More places definitely need management like this. There was no hard part of this job .You will get the proper training needed to make sure you succeed. The most enjoyable part of the job is being able to help customers with their short term financial needs. You also get company work shirts to wear after 30 days of employment and you're able to wear with jeans. Overall Dollar Loan center has been a great work experience for me.

Overall this company was great to work for at first, but then a lot started to change. I think management had a lot to work on, but instead of fixing errors a lot of finger pointing went on. I didn't get along with one of the regional managers and she intimidated the heck outta me! How can anyone work with someone breathing down their neck like that? Not me! She had some weird vendetta against me from the moment I walked foot into my first day. I mean, I know a lot of people say "I don't know why she didn't like me." I really didn't. The employees overall were a lot of fun, the job was really easy and laid back, the hours and days off were great. But at the end of my rope with this company I hated going to work, I was exhausted with having to deal with power trips, and my  voice wasn't being heard. Would I go back given the chance? No.

A typical day at work is to interact with customers during trying financial hardships . I learned that money management is necessary within a business as well as in a personal household. When is comes to management it is important that management stand by its written ploicies. A excellent team management style is to stand by the policy established by its own organization, back any directions they gave regardless if it was in error, and treat employees as they would like to be treated, with dignity and respect. Co-workers should give a fulls day pay for a full days work. The hardest part of the job was having to infrom a customer that we were unable to give them a loan. The mort enjoyable part of the job was telling a customer that they have been approved for a short term loan.

I worked at Dollar Loan Center in the Reno/Sparks area for roughly six months.  It was not merely one of the worst “jobs” I”ve ever had, but one of the worst experiences I’ve ever had in my life.  Your work schedules and store locations are changed at a whim with absolutely no notice or time to prepare, there is minimal to almost no training, you are placed in busy stores by yourself, and are instantly blamed for anything and everything that goes wrong with no one to hear your side.  You are constantly harried for time and yet are expected to give flawless customer service.   Your supervisors are the classic “kiss up, kick down” type bureaucrats and Human Resources are a rubber stamp for management.  This is the type of work that should be outsourced to Nepal or given to people just released from prison.  Bad beyond belief.

Lead Technology Associate for the Southern California region (Approximately from Santa Clarita to Newport Beach). Designed, installed, implemented, and maintain all Computer systems at all retail locations (over 20 sites currently). Designed, installed, and maintain network infrastructure at every location in the region; including the offsite Audio/Video Surveilance Command Center. Maintenance of infrastructure/hardware included (but was not limited to); Phone/Helpdesk support for all retail employees, diagnosis and repair of all network/IT-related hardware, and remote system administration. An expert level of proficiency with Autotask helpdesk ticketing system was easily acquired as well.

Nice place to use customer service skills and interact with people. You get to help people and learn on finances. It gives the opportunity to manage your money by learning how to be smart with your money. No overtime, can be in the company for years in the same position plus salary never changes! Schedule is ok you always get Sunday off because that's when they are closed lol most of the people there are fake, they greet management nicely but the second they walk out they begin to talk negative 
Most co workers are rude and unprofessional making it seem like they don't want to work there lol

Top Job Titles	Average Salary
Loan processor 75 salaries reported	$20.00 per hour
Facilities associate 5 salaries reported	$20.00 per hour
Manager in training 4 salaries reported	$44,000 per year
Data analyst 2 salaries reported	$75,000 per year
Compliance officer 2 salaries reported	$18.00 per hour

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