call center representative

insurance agent

transportation coordinator

surveyor

financial specialist

Dominion Outsourcing

Based on my personal experience working here, I want to give a very detailed and honest breakdown for anyone considering this job, because there are a lot of things I wish I had known beforehand.

First, the day-to-day management style felt extremely micromanaged. Almost every part of the workflow was monitored closely, including how long tasks take, when you switch between systems, and even small actions like stepping away from your desk. One of the most stressful parts for me was the strict approach to restroom use. If you needed to go outside of a scheduled break, it could result in being marked as non-working time or even having your shift adjusted, which made it feel like you had very little autonomy over basic needs during a shift.

Second, communication across leadership was inconsistent. I experienced multiple situations where different supervisors or team leads gave conflicting instructions for the same process. One person would tell you to handle a task one way, and another would later say that was incorrect. This created a constant sense of uncertainty, because even when you followed directions, you could still be told it was wrong. Over time, I started documenting everything—exact dates, times, screenshots when possible, and the name of whoever gave the instruction—just to keep clarity and protect myself from misunderstandings.

Third, the overall environment felt high pressure and fast paced in a way that wasn’t always supportive. The workload combined with constant monitoring contributed to a lot of stress. Personally, I experienced burnout over time, along with increased anxiety, because it felt like there was always urgency and very little room to recover between demanding interactions. Even when you were doing your job correctly, the environment still felt like you were constantly being evaluated.

Fourth, work-life balance and mental health support did not feel prioritized in my experience. Schedule flexibility seemed limited unless it was related to specific approved appointments. Outside of that, adjusting schedules for mental health needs or general well-being was not something that felt easily accessible. This made it difficult for me to maintain stability during stressful periods, especially when workload intensity was already high.

Fifth, there appeared to be inconsistencies in internal mobility and opportunities. Some newer employees seemed to transition into different departments or roles relatively quickly, while others who had been there longer were still waiting for similar chances. This created a perception of favoritism or uneven opportunity distribution, even if that was not officially stated.

Sixth, the physical workspace and environment also impacted my experience. Cleanliness in shared areas, especially restrooms, was inconsistent at times. There were moments where basic upkeep felt lacking, which added to the overall discomfort of the workplace environment.

Seventh, compensation and scheduling stability were also concerns. Pay started around $13/hour in my role, and hours were not always consistent or guaranteed depending on call volume, workload, or company demand. At times, this resulted in reduced hours or being placed on VTO, which directly impacted income stability.

Lastly, the emotional toll of the job is something I think is important to mention. Call center work is already known to be demanding, but in my experience, the combination of strict monitoring, inconsistent communication, and workload pressure made it especially difficult long-term.

Overall, while some people may be able to adapt to this environment, my personal experience was that it was highly stressful, inconsistent, and not supportive of long-term mental well-being or stability. I would strongly encourage anyone considering it to do thorough research, ask detailed questions during the interview process, and consider whether this type of environment aligns with their personal limits and needs.

They expect you to be on camera with your mic on, sharing your screen and computer audio at all times...the claim is they want it to be like you are actually in the office. 
They will pop into your zoom room multiple times per day to watch you work...the claim is they are "just seeing if you need help."

The reality is they do not trust you to do your job.

People are promoted based on how big of a "yes man" they are or based on nepotism. Many of the people in power have never spent a single day on the phones, have no clue how to do the job, and have the audacity to tell you how to do what they do not know how to do.

They take on clients who have questionable ethics and procedures and fully expect you to do amoral things to keep the client happy. They do not care about their employees, they only care about the clients. Their motto should be "a sale at any cost."

There is exactly zero schedule flexibility and they use an archaic point system that will have you out of a job rapidly if you ever have to miss work for any reason. Have a note from your doctor? Doesn't matter, you are still getting pointed for missing work. Attend religious services? Doesn't matter, they will not accommodate you.

You will not get paid holidays until you have been there an entire year...that is if you survive that long.

Oh and watch out for the TRAP document they will sneak into your paperwork after you have signed everything. It will not be there when you are signing new hire paperwork but it will definitely be there afterwards.

The pay at this company is way less than what employees are worth. People are just thrown onto the phones with barely any training or guidance. Getting advancements within the company come with a bunch of nonsense. If you do manage to get promoted, your position can be snatched at any time for quite literally no reason. This company has had to furlough managers because they couldn’t afford to pay them. There is no proper communications between management, the owners, or QA. The managers gang up on you one minute then throw each other under the bus the next. One person tells you to do things one way then another person tells you something different. Horrible leads but still a high pressure sales environment. Every morning they send emails to the whole campaign with everyone’s attendance and sales status so EVERYONE can see each other’s stats which can be VERY embarrassing and discouraging to struggling agents. All they care about is getting sales..nothing else. 

I spent almost a year and a half with Dominion, and this company is proof that a lot can happen in a year. 9 months out of the year, I worked a normal 9-5:30 schedule M-F. During Medicare AEP, hours do expand a bit. The pay was pretty good and they frequently offer opportunities to get prizes, gift cards, food, cash, etc. Management is okay for the most part. A couple of higher-ups were known to be condescending and deceitful, but as long as you avoid the drama whenever possible you should be fine. The one major draw is that a select few people work solely for Dominion. Most of us worked on what they call "campaigns" (jobs that were done for other companies), and some of the "clients" (the other companies) can be pretty horrible to work for, which makes for pretty poor job security. Overall it's not a horrible place and it's definitely worth considering.

Although the company is small, it is an added benefit that we all have constant access to our managers and even the owners of the company. My job is to call doctor's offices to follow up on prescriptions and medical records, and even though we do make a lot of calls per day, I definitely feel like I'm helping those in need receive their requested medical equipment. The company is growing with new clients all the time and management always keeps us informed, which I like. As long as you put in the effort, there are advancement opportunities which makes me feel good. Management has an open door policy and are always available. Sometimes it can be frustrating when the clients we have change processes and we have to be re-trained, but I have worked in tons of call centers and that is just standard practice for any call center job.

Dominion Outsourcing has been a fun place to work.  It is a call center environment but more laid back than most.  Mgmt has fun Fridays and other incentives to keep it interesting.  You have direct access to the owners of the company and for one recent Fun Friday event they were cooking hamburgers and hot dogs on the grill for the entire company!  They give out awards whenever possible based on performance.  Turnover has been low, most people that leave are because they do not show up for work.  I have referred several friends to work there and will get a referral bonus for each!

There was little to no training and then you're thrown to the wolves. The supervisors preach about wanting employees to be professional but are incapable of leading by example. They'll gather around the front desk gossiping loudly while disturbing employees who  are actually trying to work. 

It's freezing cold. When you walk in you'll see all the employees bundled up in blankets. Probably to keep the old computers from overheating. 

The job itself isn't hard but the environment and constantly malfunctioning equipment makes the experience pretty annoying. Especially when it affects your pay. There's a weird inconsistency with timekeeping. Make sure to ask about your hours.

The job interview went well. Everything sounded good. It's far from good. The require you to stay on camera, sharing sound your whole shift. They will not and do not accommodate doctors visits, religious accommodations & count your minutes down to the second & reduce attandace points regardless of the reason. Management doesn't have the slightest clue what they are doing, there is not the slightest level of organization from Dominion nor their clients. Training & the systems (including company laptop) are the absolute bare minimum they can skim by with.

This department started off great when I first started nearly a year ago but made a turn for the worst, There was no training at all we just jumped on the phones and learn from there. No incentives for the sales you get and have not got a race yet, although this is what the owner said from day 1. Some gets fired every week and you’re wondering if you’re next. We often get threatening emails from the owner if we didn’t meet the company’s numbers. No real job security and you will never get a commission for your sales. There’s always system issues which they would blame you for on their system 

If you are just getting started in Medicare this company is a great stepping stone to see if sales is something you would enjoy. We’re basically telemarketers but that’s pretty common in the Medicare industry. The pay is pretty high in comparison to opportunities in Richmond however you can probably find a WFH opportunity that pays much more, give you actual benefits (PTO, sick days, etc) and adequate training. Not a company you stick around with. Most people leave (or get fired) after a year 

Top Job Titles	Average Salary
Call center representative 5 salaries reported	$14.10 per hour
Insurance agent 5 salaries reported	$5,000 per month
Transportation coordinator 4 salaries reported	$13.50 per hour
Surveyor 3 salaries reported	$13.00 per hour
Financial specialist 4 salaries reported	$14.00 per hour

Working at Dominion Outsourcing: Company Overview and Reviews

Dominion Outsourcing

Dominion Outsourcing Ratings

Popular jobs at Dominion Outsourcing

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected