retail sales associate

account representative

asociado de ventas

representante de cuenta

stocking associate

Don Roberto Jewelers

I want to start this by saying I'm still an employee and I truly love where I work. I have often been approached by other companies looking to add talent to their team but it isn't even a question in my mind where I want to call home. My director is great, she open minded and looks out for the entire team's best interest as well as the organization's. We make things happen TOGETHER. We prompt team efforts and collaborating to attain set goals. We continue to strive and this company is going to continue to grow and get better and better with the efforts put forth from our department and executive management. We do have our issues like every other company but if the issue is loyalty to our employees, is that really an issue? It can be as we tend to promote great performing employees into managers (strict promote within policy; it's beautiful). Sometimes, those can be a bit premature but we do our best to better equip and train new managers. We've built a robust training program to help all employees. It is recognized that employees are our reason for our success and we want to provide them the opportunity to grow within the organization. I have never heard of such a thing but that's the beauty of working for an employer who values their loyal employees. 

It’s a decent job with good pay and benefits, but the inflexible hours and lack of appreciation make it less than ideal. You learn new things, but the work environment is somewhat stressful due to work drama and employees and management that you can’t trust. After collecting customer payments, you’re expected to conduct telemarketing over the phone. Afterward, you return to the store to collect more information using a private line or manager’s cellphone to check if the customers are available. We call maybe 5 times a day, but we wouldn’t put notes only when we spoke to customers because the policy doesn’t allow collection to call a customer more than once. 
It’s relatively easy to advance in the company, but keep in mind that if you work here, you’re just a number, and they don’t care


Management was expected to work 6 days a week on a salary wage.  For being a family owned company, it saddens me that they don’t value the quality time with our own personal family.  I learned that I had to find a different company that allowed me to balance my personal life with my work life.  Whenever we needed support from Human Resources, they would take 2-3 days to get back to you.  Lenora (HR director) talks to you in a very condescending tone, which is off-putting!  Very confused how she got to that position with no understanding of listening to people and being accommodating!  Hitting sales quota and collection %s was the most difficult part of the job, but all-in-all the most enjoyable part of the job was the teams that I had while working there.

Would require fulfilling our job obligations, but had a calming environment. I learned many things with from my manager, and assistant manager ranging from in work experiences to life experience. Since as they described it, Don Robertos was a second home, and co-workers like family. The hardest part of the job was probably the collections on customers who would refuse to pay, and credit approvals on customers that one was unsure if they would pay, but either way since customer service was part of the job description there was also the enjoyable part of the job when a customer is really happy with the way one helps them, and only keep coming back to that same person.

At the locations I worked i really felt part of a team! we worked together to ensure the sales goals were met.
Yes sometimes it would get hard, ITS SALES! Even for the best salesperson they’d be difficult days. 
The store managers made it fun, they’d set certain weekend goals and had incentives for both the sales and credit department. 
The scheduling was fair. Days off were granted when asked. We also received overtime pay, PTO and sick time. 
The company really is in it to help people. Helping someone with no credit history and knowing that it was going to help their future of maybe buying a house was definitely the best part. 
I really felt valued there. I would definitely still be there if I still lived in California. 

honestly this is the most easily job ever ! All you have to do is look pretty , talk to customers to try and buy or upgrade jewelry hit quota that is around 20k-25k, open account and do a lot of telemarketing. if you hit your quota straight in 3 month you can negotiate pay, or advancement with the company such as credit department. They're flexible with school schedules. this is a great job if you're going to school and is your first job. IF YOU'RE MONEY  MOTIVATED THIS IS NOT THE JOB FOR YOU THERES NO COMMISION. You work weekends no expectations. Pay is base on experience the most they would pay would be $15 . IT CAN GET VERY VERY BORING IF THERES NO CUSTUMERS ALL YOU DO IS CLEAN AND CLEAN

I'd organize the store; putting out the jewelery, locking the cases, organizing the money in the register. I attend to the customers after opening. I'd telemarket. Hand out flyers in front of the store. Recieve and send merchandise to and from different stores in the chain. I learned how to manage a store and work with all kinds of people. All of my co-workers were hardworking. The hardest part was resolving any issues the customers would come in with. The most enjoyable part was that I would learn something new everyday, wether it had to do with the job, my co-wokers, or just life.

It was nice working at Don Robertos because you get to socialize with customers and employees. On slow days which is majority of the days it becomes hard to sell and meet your required  sale goals. The more you sell the more they increase your goal each month and it becomes evaluated to get a raise for which is a maybe a 50 cent raise. Goals are 25,000 + per person plus store sales are need to be met too. Managers only get comission, regular employees who make sales dont get bonus or commission, and after 6 months working you get 50% jewerly. 

Great place to interact with people and earn sales/customer service experience. As a sales associate, you have to meet a monthly quota, making the job challenging and rewarding; however you get paid hourly and no commissions. People are promoted within the company, so there are opportunities to grow. On the negative side, the schedule doesn't allow you to plan much in advance (probably same story in any retail environment) and benefits are nothing stellar. In summary, I believe is a good place to start earning experience in Sales and customer service.

got paid a bit more than minimum wage, management was horrible, then would be upset at sales when the store would not make quota. the store was almost always empty, but yet they expected us to sell an absurd amount every month. too much stress for the pay, we got no commission, hours were insane. you basically worked all day while the favorites got the morning shift. worked holidays and most weekends, always upset when people would call out for an emergency. not very considerate. i did however learn a lot of customer service, and how to interact with customers. i enjoyed the people i worked with.

Top Job Titles	Average Salary
Retail sales associate 164 salaries reported	$21.34 per hour
Account representative 53 salaries reported	$22.17 per hour
Asociado de ventas 97 salaries reported	$20.98 per hour
Representante de cuenta 42 salaries reported	$21.75 per hour
Stocking associate 10 salaries reported	$1,249 per week

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