sales supervisor

sales associate

seasonal associate

store manager

assistant store manager

Dr Martens plc

I worked for Dr. Martens from 2021 to 2024. While I enjoyed working with customers and some of my coworkers, the overall work environment ultimately led me to leave the company.

One of the biggest issues was the toxic culture created by upper management. The regional manager maintained extremely high expectations and often used intimidating or bullying tactics that made employees feel pressured rather than supported. Instead of focusing on coaching and development, there was a culture of blame when sales goals weren't met.

Employees were frequently expected to reprimand or call out coworkers who failed to convert sales opportunities, which created unnecessary tension among team members and hurt morale. Rather than encouraging teamwork, the environment often felt competitive and negative.

Another concern was the disconnect between the product and its price point. The company promotes its products as premium footwear, but during my time there I saw quality concerns that did not always justify the high prices customers were being asked to pay.

There were some positive aspects, including meeting great coworkers and helping customers find products they loved, but the management culture and unrealistic expectations outweighed those benefits for me. I would recommend significant improvements in leadership training, employee support, and accountability at the management level.

I absolutely adored most of the people I worked with.  The pay wasn't that bad, and the discount was awesome.  The management was however horrible.  My co-workers were all really unique and amazing.  The most enjoyable part of my job was building awesome customer relationships.  I loved getting to know so many different people and making them feel good about themselves. A typical day at work consisted of me opening the store, preparing the store for the day by making sure it was neat and presentable.  With each customer brought a new and unique experience.  It was our job as employees, to make sure that each customer had an excellent experience and received perfect customer service.  The number one priority was to make sure each customer left the store with a pair of shoes they loved.  We almost always achieved that goal.  I really wish the store had more mature and professional management.  The store would be more successful if it had a manager who loved the brand and who is open to a wide variety of cliental instead of criticizing the customers for being not the average looking person.  Overall, I loved the store and really wished things had been ran differently because I truly love the brand.

In my previous position, I held a sales role where meeting sales goals was a primary focus. While this aspect was central to the job, the overall experience was marked by significant stress and a challenging working environment, characterized by a lack of managerial respect for employee agency. The disregard for the team's efforts had a direct impact on morale. Team members were demotivated, and the lack of recognition created a sense of disillusionment. The unequal distribution of development opportunities had a profound impact on employee morale. Team members not in the good favor of specific managers felt undervalued and demotivated. Examining the work-life balance in my previous position, it's crucial to acknowledge that, as a full-time employee, my experience differed from that of coworkers with part-time hours. While my own work-life balance was generally satisfactory, a notable disparity existed for part-time colleagues who often struggled to find sufficient hours. The frustration stemmed not only from a mismatch between expectations and the actual responsibilities of the position but also from the toxic management style that created a hostile work environment.

The job is easy, the customers are chill. Just try your best to make your goal & build customer relations. It’s more of a sales job than retail because you need to actively convince the customers to buy the shoes and upsell products. No commission and they cut hours like crazy. You’ll need a second job unless you’re a student. There’s no dress code, the only requirement is that you wear a pair of docs which they let you pick out. 
Update: I have no idea what happened but this is no longer the fun chill company I used to work for. Their rules have gotten increasingly restrictive, and they do not listen to the concerns of any employees below management level. There is no more upward mobility. This company would rather hire outside just to have the more experienced employees train somebody that’s getting paid more than them. Employees are kept in the dark about how sales goals are determined, which makes it hard to reach their targets when they’re scheduled for 4 hour shifts only 2 days a week. There’s so much more I can say… somewhere along the lines the company’s culture definitely changed.

For a company with so many diverse lower employees, you’d think upper management would also consist of great diversity but absolutely not. Unless you work in the home office, do not expect to gain anything but 65% off shoes. They will espouse so much about employee happiness and work/life balance but will not actually make any meaningful changes. It is a small company that does not have the ability or even want to better their employees. Corporate employees are stuck up and rude and store managers are all on power trips that get some fulfillment in their lives from hiring and firing teenagers. They will take advantage of you, especially if you show any glimmer of appreciation for the brand-they feed on that. They know people love the shoes so they get employees to go above and beyond for less pay and abysmal benefits. I would do thousands of dollars in sales a day but couldn’t pay my bills at home. Very sad experience at Docs, ruined my love for the brand.

On a typical day I would multi task any of the following:  Coordinate appointments with customers, plan travel, prep for meetings in detail, present product, enter meeting recaps, create and update business plans, analyzed selling, opened new accounts, shopped the market, dealt with multiple personalities in all departments which included credit, warehouse, customer service, product team, buying teams and marketing on a regular basis, worked with owners, buyer's, DMM's GMM's, conducted product knowledge meetings, researched industry to identify potential opportunities, filled out detailed product documents for Nordstrom, OLS, Belk and Dillard's, problem solved a myriad of situations while maintaining existing business, monthly forecasting to meet sales goals

The company hires questionable store managers who engage in unprofessional behavior toward their staff. They prioritize office politics over employee development, making it difficult to advance within the organization. Despite promoting certain “values,” they fail to uphold them in practice. When employees speak up or try to do the right thing, the company retaliates, seemingly unwilling to address legitimate concerns. This retaliation can jeopardize opportunities for promotion, transferring to another store, or worse—result in termination. Alarmingly, they will even terminate employees during the holiday season for mistakes that stem from the very training and practices provided by both store and district management. I could go on..

A typical day at DM was fairly laidback, the priorities were to make one's sales goal and provide customers with a great shopping experience. Easy enough, especially when the products and brand are fantastic. While the brand's culture was very positive and several of my coworkers where cool to work with, management was extremely disorganized and passive aggressive, changing schedules with no warning and discussing personal matters regarding coworkers (including myself) with others. Clearly wanted to come across a "nice guy," but very much wasn't.

A lot has changed over the years. Upper management styles, brand focus, etc. and it’s definitely made it’s way down to stores. Don’t get me wrong, it all depends on your team and what store you’re in. But as the review further down said…if you’re not favorited, you’re definitely stuck where you are or on your way out. There’s been a lot of external hires in our region, which has definitely been disappointing to see as we have a lot of team members who have been around for YEARS. We got decent raises last year, but at this point the money isn’t worth the stress we’re put under. The boots are great at first, but this company isn’t sustainable for most. I highly suggest to work here as an associate though, if you’re in a chill store. Other downfall is the severe lack of holiday pay. Only Christmas & Juneteenth.

When I started as a temp I really loved it there. I remember being so excited when I got hired on. Its super chill most of the time and you can wear whatever you want for the most part. As time went on things started being not so great. Lots of changes not really for the better, promoted people who dont deserve it, etc. People just do whatever they want now, they dont communicate, and its often the same mistakes and bs everyday. After a few years I have decided I dont want to be there anymore. Im not happy there, feel like I went from the top to bottom in their eyes. Refuse to train me farther and the temps know more than me at this point. Dont get paid enough to wanna deal with that place .

Top Job Titles	Average Salary
Sales supervisor 180 salaries reported	$20.34 per hour
Sales associate 144 salaries reported	$16.51 per hour
Seasonal associate 62 salaries reported	$15.49 per hour
Store manager 36 salaries reported	$67,389 per year
Assistant store manager 35 salaries reported	$25.15 per hour

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