software engineer

senior database administrator

director

senior software engineer

front end developer

DrFirst

I was a UX/UI Designer at DrFirst and I loved working there in the beginning. You have a true innovation seeking CEO and a President who has a passion for creating great products. My first boss was very friendly and communicated well. I met a lot of people there and the company culture was friendly towards any new people joining. We have great holiday celebrations and the benefits are awesome. A great HR team, and paint night/game nights. To this day, I recommend all my friends to apply to DrFirst.

I only left when very specific things started to bother me, as in, you'd have to be a designer in my position to have these things affect you. For instance, I was almost forced out of my UX/UI position simply because a couple of people wanted me to be a BTA. When I said no, they because very cruel (the project manager and my boss at the time, the VP of Development). Both had demonstrated a true misunderstanding of Design, yet they still insisted I was the idiot. I sought allies, but my allies didn't like standing up for themselves, let alone for me. Then they kept hiring worse people and promoted the good people I used to work with to other positions. The biggest slap in the face came when they hired a UX Manager out of the blue. I would have been fine with that had the person been more experienced and skilled than I was, but that was not the case. It was clear that due to the personal feelings of these specific people, I would be prevented from advancing in the company. I would never be judged on my skill.

Anyways, I swallowed my pride and kept working. I did my best to promote UX/UI but then all these problems built up, the situation worsened, and no one could/would help me. So, I left, frustrated. 

But once again, this was a very specific situation that only applies to people trying to improve UX/UI at the company.

On the whole, DrFirst is a great company that takes great care to hire the right people, and has stuck to its core strategy of being one of the best electronic prescribing companies out there for doctors.

That said, working here isn't without its flaws.  As a Tier 1 support rep, you're on the front lines when it comes to dealing with the products, partners, doctors, confused patients, etc.

On one hand, you learn the products extremely well, and it's a hugely enriching experience speaking with doctors and tech professionals from all walks of life and all corners of the country.  On the other, it means you're constantly at the whim of anyone who picks up the phone in a bad mood (no one calls tech support because their day is going perfectly, after all).  

More frustrating still is the feeling of knowing the products and the needs of providers inside and out, yet being effectively powerless to do anything about it long-term.  The developers are excellent at responding to and resolving functionality-breaking bugs within hours, if not minutes; improvements to user functionality, however time-saving or simple to implement, are filed away into a sluggish, bureaucratic black hole.

~$45,000 a year isn't a bad salary; unfortunately, in the second wealthiest county in the entire country, it's not a very good one either.  Benefits are decent as a full-time employee, and all but nonexistent as a temp-to-hire contract worker.  For recent college grads, the main demographic for this position, the fast-paced environment is an incredible learning opportunity, but the volume of calls and amount of pressure does weigh on you as well.

All in all, this role is a great way to learn, grow, and gain experience, but isn't without its caveats to be aware of either.

When I first started, things were great. Most reps hit goal, there were lots of opportunities. Soon, they doubled the number of reps and reduced the sizes of territories, some reps had to share territories with other reps, with no geographical boundaries set. Then goals went from $3M/quarter to $7M/Quarter to $12M/Quarter, assuming that a new product was going to take over the market. Very few reps could hit goal, we had a new VP of Sales almost every quarter because they couldn't handle the direction from the top or they were fired because they couldn't hit goals. 

On a positive note, the executive team genuinely cares for their people, and provides a great environment to work in. There were great people there that we worked with and they were always willing to teach folks that wanted to learn. If it wasn't for the nepotism and the unrealistic expectations, I don't think anyone would want to leave.

From day one, I knew DrFirst was a place where I wanted to be. I was very impressed with the people I met during the interview process, and my respect for the DrFirst team has increased over time. DrFirst is a fun place to work for. The people that I have met at DrFirst are truly some of the best I've ever met. The opportunity to make a difference each day and contribute to the overall success of the company is deeply rewarding. We have a diverse team with a wealth of experience and subject matter experience. My position affords me every opportunity to learn and grow professionally .

Data Watch log review
Filed
Processed mail,distribute, process checks
Answer phone, take messages
Took meeting notes
Gotomeeting management
process inventory for our vending machine
shopped for the vending machine supplies
shopped for the peanut butter and jelly, bread that the company provides the employees
Great diversity co-workers
Being able to go shopping for the company while during working hours and making the employees happy. Having summer picnics bases on the department cultures

This company has faced challenges with disorganization and siloed business verticals, but there are recent efforts to improve, notably by consolidating all sales groups under a single department head—a positive step toward better alignment. The flexibility to work from home is a significant benefit, and I enjoyed getting to know and collaborate with the team. However, frequent restructuring and budget cuts have fostered an environment where the fear of layoffs is a constant concern.

Company has great products, but management practices the opposite of what they preach in the sales team.  Company has immense potential but upper management, old thinking and nepotism hinder the advancement.  Managers are not held accountable.  Micromanagement and a militant approach is counterproductive. No standardization with treatment of employees.  HR for employees protection/ benefit is a joke.

Management is always changing so no consistency there.  Ever since the owner stepped into retirement the company had went down hill.  They only care about their earnings so once you start to earn a decent salary you will be laid off and then they will hire someone younger. 

Beware of the positive reviews...They make you leave a review as part of the on-boarding process. 

You know that feeling you get when meeting someone like "this can't be a real person. Is this an NPC"? That is the vibe at this company. No one feels "real". Lots of posturing in meetings. Petty squabbles between departments. I accepted this job without reading company reviews, and that was a mistake. 

Biggest take-away: They do not care about their people. 

Unorganized chaos. Led by fear. Ran like a communist military organization. Lack of direction. Unrealistic expectations. Convicted felons making leadership decisions. Nepotism. and finally, attrition.

Top Job Titles	Average Salary
Software engineer 3 salaries reported	$101,667 per year
Senior database administrator 3 salaries reported	$136,500 per year
Director 3 salaries reported	$155,000 per year
Senior software engineer 1 salary reported	$150,000 per year
Front end developer 1 salary reported	$145,000 per year

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