transport driver

dispatch manager

dispatcher

transporter

coordinator

Driver Solutions

I am so pleased to have found boomerang in the midst of some life changes I was going through. I specifically needed a "build your own schedule" job, which are pretty hard to find. I found Boomerang on indeed and was driving my first client in a week. 

Benefits of Boomerang:

Schedule: The text-to-calendar model of accepting and taking rides is exceptional. You receive an automatic text for requests based on your availability and and you choose whether or not you take them. Presumably you'd take any ride that falls within your posted availability. You can always opt not to, but that is silly considering how easy it is to request off on their website (no two weeks notice is needed or any of that stuff.)

Pay: This is not an Uber gig. You interact with clients, connecting with them before and during their appointment trip, though even that is not a strictly overseen requirement since it is a 1099. Individual trips pay well, especially if you live in a rural area, as they pay for the distance traveled to your pickup point outside of a certain range. You are informed of how much each trip will be BEFORE you even accept it. I have yet to decline a trip because the pay was not worth it. I often make $50-$120 before noon in a shift and enjoy the rest of my day.

While it is not required, it is easy to find a flow in communication that ensure that clients continue requesting you as a driver. This is especially ideal for clients who have multiple scheduled appointments per week, which guarantees a predictable pay schedule if that is what you are looking for. 

Pay is organized and well laid out in your manifests (both before and after your ride if any adjustments occurr), and you are emailed your pay detail one week before it hits direct deposit. For how remote it can feel working so far away from headquarters, it is nice to feel well paid with such clarity and ease.

Training/support: the online training provided is quick, simple, and easy to understand. Before your first scheduled shift, you receive a call to go through the step-by-step process of reporting the different stages of your ride back to boomerang. Not once did I ever feel like I didn't have support. If anything out of the ordinary or questionable comes up during the ride, staff is just a phone call away and they are ready to resolve any issues quickly and efficiently while protecting/honoring the role you have as a contracted transporter. Emails and texts are answered quickly and problems are solved sometimes before you even finish explaining what's going on. 

The only downside I can think of is the process of getting a ride approval. Since Boomerang works with bidding insurance companies, they must first show that they HAVE a driver in the first place before presenting their cost to the insurance companies. This means that while you can say "yes" to all of your requests, a percentage of those requests wont ever make it onto your calendar. You are notified if the ride has been approved or denied by the insurance companies, which can be a real bummer if you put yourself in for being available for a lucrative trip only to find out the insurance company didn't go with boomerang.

Boomerang also has a donation program that periodically gives to a nonprofit of your choice significantly large checks in your honor. I cried when I found out that thousands of dollars had been given to the autism community with my name attached. Boomerang is also part of a carbon canceling environmental program that is a little too in depth to go into right now, but it is progressive and very much so needed. 

In all, I am VERY happy with Boomerang and I am glad to be lending my services as a contracted driver to this wonderful company and employer.

Due to the strange method of the "training" that takes place with Boomerang Transport, I am now unemployed.  In reality, this training is simply a ruse to help them keep their interviews for their drivers from flooding their inbox.  I made it to the third round of their supposed interview process for the dispatch position, and was clearly under the impression that I had received the job.  The reason for this is because this third round was actual training for the job itself.  BT had me submit all of the standard tax and hiring paperwork to them, and expressed that they needed someone to start within the week.  I had already begun feeling suspicious as all of the training and testing I had received was for the driver position.  When I had applied for dispatch.  This third round consisted of us supposed applicants interviewing potential drivers for employment with BT.  I advised the owners of the company I would be putting in my 3 day notice with the job I had held before this one under the impression I had been hired.  The owners said nothing of the fact that they had not yet hired me.  

I worked for BT for a week straight, interviewing driver applicants (which I was paid a lower rate than what the dispatch position should've paid), only for them to drop the bomb that the position I thought I already had was up for grabs.  I then heard nothing else from them except for the standard "if you don't hear back from us, then too bad" spiel. I do understand that the tone of this review is incredibly negative; this is not out of spite, but simply to convey how terribly this has affected me.   I truly believe there never was an actual dispatch position, and they simply needed help clearing out unsatisfactory applications to make their job easier.  Even on the slim chance there was, it's still appalling that any company would expect the amount of commitment of requiring applicants to work for them and dealing with this process which took almost a whole month.   I cannot under good conscience recommend anyone to apply or deal with this company.

For the most part, I have nothing but good things to say about Boomerang Transportation.  As a driver, you completely control your own schedule and can work as much as or as little as you want.  Every patient that I have driven is very nice and extremely grateful for the service.  It’s always nice to have repeat clients because you can build somewhat of a rapport with them.
The only thing stressful about this job is sitting in traffic when you are either on your way to pick someone up or to take them to their appointment...obviously something that can’t be controlled!  My only complaint about this job is the pay. As a second job I realize it’s only to help supplement my income, although some rides seem to be lower in pay than others and it would be nice if we were guaranteed some sort of mileage or gas compensation based on the amount of time we drive for each client.  There also can be some downtime while you are waiting for the patient during their appointment, but I try to combine those rides with any errands I have to run or use the time to be productive.  For the most part, the system that Boomerang uses is very efficient, although I find that I get a lot of repeat texts for jobs that I already have turned down.  There has never been a shortage of rides for me to drive.  The management/ call center staff is always very friendly and helpful!

Overall would recommend this company as a good place for an independent part time job.  Pretty well run, although there are some minor glitches in the system.  On the plus side, the system of job notifications and payment processing works very well.   The training is good.  The system to report status of rides is good and easy to use.  The pay is better than average in most cases.

On the needs improvement side, you have to be extremely flexible, because ride requests often come without much notice. Examples, 

Yesterday they sent me a job at 11:30AM for 2PM pickup, and 
Last night at 8PM another for a 10am pickup today.  

Secondly, the info they get from the insurance company can often be wrong or not existent.  This is not their fault.  Examples,

Had to pick up a farm worker and the address turned out to be a vacant field.  Had to pick someone up at the airport and was never able to get an airline or flight number.

Thirdly, if your are not in a large metropolitan area and because you are using your own car, some of the ride requests for pickup can be too far to be economically feasible both from a time and distance perspective.  They try to keep you in a 30 mile radius but that is not always the case.

Lastly,  the owners Wes and JP are very involved in the business behind the scenes, but are not really reachable.  All questions/comments are funneled through a group of case workers and an office manager.

My job as an interviewer gives me the flexibility to schedule my work hours around my other full time job.  Although I work remotely, I have a great team of co-workers and management that Is easily accessible and works together to achieve common goals.  As an interviewer, it is my responsibility to contact applicants that have applied for driving positions and explain the position and evaluate whether the position is a good fit for the applicant as well as Boomerang.  

I have worked for this company for over 10 years and started as a driver looking for supplemental income.  I chose this company because of the type of clients we drive, the safety of the position and the flexibility to choose my work schedule.  

I can't say enough good things about this company and have recommended this company to a lot of people.  I understand this job is not for everyone due to the fact that we cannot predict or guarantee the workload because we are dealing with inured workers and don't know when someone will be injured.  We make every effort to be upfront and honest about the pay, workload and our expectations for our drivers.  
  

Management and salaried employees appear professional. As a contract driver I can only relate my experience. I enjoy what I do. I am a people person and enjoy interacting with most. That is a good thing because the pay SUCKS SUCKS SUCKS. If I didn't enjoy the people and if I was physically able to do something other than drive I definitely would not do this. Let me explain:
They pay 75cent per mile with the passenger in your vehicle but they take 5c for insurance even though you carry enough. You do not get anything for the first 20 miles to pick patient up or the first 20 miles after you drop them off. You do not get paid for wait time unless you are told to stay on premises with patient and then you don't get paid the 1st hour you wait. Then you get $10 per hour after the first free hour. A true example. 19.8 miles to pick up and 19.8 back home after patient is back home. 39.6 miles no pay. wait on site 1 hour no pay. 14 miles to appoint and 14 miles back home total pay $23.22. Total miles. 37.6, gas cost $5.32 net after gas 17.90, driving time 2 hours, waiting time 1 hour=$5.97 per hour less wear and tear and depreciation on your vehicle.

I’ve been a driver for Boomerang Transport for more than a year driving claimants to their medical appointments. I enjoy the work and meeting the people whom I drive, usually driving them. numerous times throughout the year. This is not a full time or part time job but more of a side gig as the number of drives in any given month is sporadic and low. This is not a bad gig if you are retired or have extra time to do some purposeful work. However, the per mile rate is below market and converts to $8-$10/hour being that you use your own car and cover all expenses. Also, the company is very petty: if wait time is approved, you work the first hour for free. You’re paid starting the second hour. This is unfair and unethical. Also the company will dock your pay a penalty fee if you miss the code sent to its dispatch machine instead of reminding you via text. Yet another way the company makes money off of you.

What ever Pros you may think this company has, after adding and substracting you only make about 8 to 14 dollars per trip, every trip is about 10 miles but you only get pay when the passenger is inside your car. You pick the client up and take him to his or her appointment, then wait an average of 1 hour and you don't get paid while you wait. Between the gas you spent, wear and tear on your car like tires, oil changes, transmission wear etc at the end of the trip you get about $14 in your pockets. They penalized you for for thing that are out of your control so u might make only $4 per trip. The company is so shady, they don't have a physical address, they refuse to give it to you since they operate out of the owners garage. You don't believe me, look them up. I saw all the miles I was putting in my car vs the money I was making and I left.Show Less

If you are looking for a part-time/contract driver role to earn some additional money, do not work for Boomerang.  The amount they pay is incredibly low and almost exclusively mileage based.  You will end up spending a lot of your own (unpaid) time waiting for patients and sitting in traffic with no consideration given.  Additionally, they text you constantly and expect you to respond immediately as if you were an actual full-time employee.  And if you are late or have to cancel your ride for some reason, you are under the threat of fines from them.  So you get paid almost nothing and they have no problem withholding some of that from you (I was fined $10 for a ride I cancelled a week in advance due to a personal reason).  After calculating the mileage cost on my personal car from 2 weeks, the low pay provided, the amount of time it took to get the low pay (I made somewhere between $6-7/hour),  I realized that I actually lost money.  Unbelievable.

I was interested in Boomerang because I’m retired and wanted to made some extra money.  The best part of it for me is that I can work whenever I want and as much or little as I want.  I can request days off.  There is not problem with setting my own schedule.  
I enjoy driving and talking to people.   After working for two years this coming June, I have only had two people I would not like to drive again.  
The management are always kind and helpful when I contact them for information or with a question.  They are always very friendly. I appreciate that.  
The good part of driving is that the farther you drive, the more money you make.  I try to take long rides even though sometimes being in the car, following directions, driving are tiring.
The bad part is having to drive your own car and having to put lots of miles, wear, and tear on your personal car.

Top Job Titles	Average Salary
Transport driver 1 salary reported	$25.00 per hour
Dispatch manager 4 salaries reported	$18.00 per hour
Dispatcher 5 salaries reported	$15.00 per hour
Transporter 4 salaries reported	$18.84 per hour
Coordinator 3 salaries reported	$15.00 per hour

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