maintenance technician

maintenance superintendent

leasing professional

leasing consultant

service technician

Drucker and Falk, LLC

Do not accept a position with the accounting department (other departments may be great, the accounting department is miserable). There is zero retention. Concerns are not heard and, in fact, there is no way for concerns to BE heard and no desire to resolve them. The accountants are hired to fix mistakes with no desire to improve processes or eliminate the source of the mistakes. Staff resigns on average between 8 months to one year. It's rare for anyone to stay longer than 1 or 2 years. Regardless of how long they stay, everyone ultimately leaves for the same reasons - the accounting department manager, the manager's inability to detach from archaic manual processes, and poor morale. Also, the manager's old unchanged processes make the workflow and workload nearly impossible to get through; there is a need for control at every step in every process; there is no trust and no automation. The primary recruiter for the company is currently unwilling to place candidates in the accounting department because of its failures. Everyone in the accounting department is miserable and anyone who is tolerant of the department is paid well to stay. 

when i clock in in the morning the first thing i would do is take out the trash in the clubhouse, make sure restrooms weren't dirty and had plenty of toilet paper and paper towels, check pool chemicals, do grounds on the property and do any general duties needed (empty dog stations, clean trash compactor, letters, fire extinguishers up to code,  etc.) after that me and my Maintenance Supervisor would look through work orders and the turns that were scheduled and make sure they were all completed in a timely manner and that all issues fixed were done properly the first time. One thing i enjoyed was that me and my boss were very close. he made sure to be a friend first but was still really tough on me about making sure everything was handled correctly whether it be with procedure or handling with our residents. this might have been the hardest part of me leaving since i had never had a boss who cared out me outside of work the way my boss did. One of the only cons was being on call 24/hrs a day. it was bad during the winter but during the summer we would get calls all the time and it took up a big portion of my weekends. but the pros definitely out weigh the cons with this job

I  have worked at DF for less than a year in North Carolina, and unfortunately, my experience has been disappointing.

The compensation is below market compared to many competitors, and the systems and technology feel outdated. The company also appears to struggle with attracting and retaining top talent. Professional standards and overall team culture have not met my expectations.

One of the biggest concerns has been the lack of leadership engagement. During my time here, there have been no Community Manager meetings, meaningful goal discussions, or opportunities for professional development. This has created a noticeable gap in communication and leadership support.

Additionally, decisions often seem driven solely by ownership demands, even when those decisions may not be in the best interest of the property, team, or residents.

I truly wanted to enjoy my experience here, but it has fallen short of expectations. There are significantly stronger opportunities elsewhere in the industry for professionals seeking growth, support, and a collaborative culture. Pass on Drucker and Falk unless desperate. 

Due to what I’ve experienced, I don’t recommend working at the New Orleans locations. There were too many un communicated changes in office and maintenance procedures which made it hard to enforce Drucker and Falk Policies. Favoritism, micro/macro aggressive behavior, and gossip went unchecked. Due to favoritism, I saw lower level employees get reprimanded for similar behavior managers exhibited. 

The turnover rate was HIGH in all departments. This caused a domino effect, but it was easier to replace lower level staff than reprimand poor management. Also, there were many instances of back-stabbing behavior; assistant managers or leasing agents would train their replacements and brown nose behavior was rewarded and encouraged. 

 I’ve experienced and witnessed micro/macro aggressive behavior and comments. 

Important Notes: 
1. In this company, a high income customer is ALWAYS right. 
2. If they quote you under $19.00hr, you are being low-balled.
3. If they begin to nit pick you on your knock calls, they are thinking about terminating you. I’ve seen them do it to a LOT of agents. 


Good luck! 

They’re way behind their competition in terms of technology, they micro manage anyone who is new and voices concerns about management. They frequently understaff their properties to save money but when you are by yourself and the person you replaced left a backlog of work, they give you no time to straighten the mess out and get the property back on track. I was there a little over a month and I just got tired of my RPM not letting me do my job. I was the maintenance supervisor and I had no control. I was a supervisor in title only but never was I treated like it or as the property managers equal. I made more money than she did so I figured that I would have been included in the decisions of the property. Guess not, this company treats maintenance very poorly. Pay is competitive yes, but most properties are old and are manned by one maintenance person. You can make the same money and more and have a team that you work with and a lot better experience with another company. I don’t recommend these guys unless you enjoy working by yourself.

My experience did not match what was presented during the interview process. Key details about expectations and the broader situation within the company’s portfolio were not clearly communicated. A more complete and honest explanation upfront would have allowed for a fully informed decision before accepting the role.

The management style was extremely controlling, with minimal autonomy and constant oversight. Communication from upper management often lacked professionalism and consistency. Feedback was not delivered in a constructive or solution-oriented way, which made it difficult to grow or feel supported. The overall culture felt reactive rather than collaborative.

management doesn't know customer service and leadership. typical day at work everyday meetings about the same topic Mon-Fri. what i learned is not to work for misguided leadership. work culture is unnecessary stress for a property with under 200 units also maintenance is a simple job when you have the skills and experience but when management can't see that then it's time to move on.also management ordering parts and scheduling apts for make ready then why hire maintenance. hardest part of job is working with someone that thinks they know it all. the most enjoyable part of the job was working with the maintenance supervisor everyday. leaders are servant leaders not my way or the highway leader.leaders know how to trust rely and delegate with all co workers all the time. would not recommend anyone at that property to work at.

I worked at this company for over 6 years.  At first, I loved every ounce of my job (aside from occasional grumpy residents).  About mid way in,  I noticed that there are "favorites" within the company and those "favorites" get things from higher pay to flexible days off (outside of the norm offered).  

The pay overall is not the worst but certainly not the best for the business.   Maintenance seems to get by with more than the Leasing staff.  

Corporate will put added pressure on their employees Maintenance, Leasing, and Regionals just to keep the apartment owners happy, resulting in lots of overtime worked.  They post on social media like they are one big happy family, but there is so much gossip that goes on that it's ridiculous.

What is the best part of working at the company?
The industry network reach. Many opportunities to float and gain experience at multiple sites.

What is the most stressful part about working at the company?
The lack of support from upper management, the culture, no work-life balance. 

What is the work environment and culture like at the company?
The culture is very much a popularity contest. Friendships with upper management immediately propel you into a position for promotions. If you don’t play the game well, you’ll be overlooked for advancement opportunities.

What is a typical day like for you at the company?
Be prepared for countless meetings that won’t allow you time to complete daily tasks causing a workload pileup, that upper management requires you to be completed at home.

You start the day doing the grounds and after that is was into work orders and turns for the rest of the day.
I learned about working on very old properties.
There management stile is pretty good they work you hard as they all do but they are fare.
My co-workers were OK the manager and assistant regional manager at the same property was a bit much.
The hardest part of the job was dealing with two managers on the same property and that was just on my property.
The best part of the job was completing some of the large projects they had successfully, although sometimes it created a time crunch.

Top Job Titles	Average Salary
Maintenance technician 7 salaries reported	$23.57 per hour
Maintenance superintendent 1 salary reported	$70,000 per year
Leasing professional 9 salaries reported	$17.42 per hour
Leasing consultant 14 salaries reported	$21.00 per hour
Service technician 10 salaries reported	$23.25 per hour

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