customer service team lead

retail sales associate

sales associate

assistant store manager

lead associate

Dunn Edwards

Workplace culture: highly dependent on store location/store, area, and region management. Improving but overall seems like it's a little behind the times. This is specifically for Topanga Canyon location. At the Topanga Canyon store, SM and ASM couldn't agree with each other and ASM was constantly overworked and took it out sometimes on employees. Fellow CSL had serious sense of victimhood and everyone (INCLUDING SM) walked on eggshells around them.
Hardest part of job: inconsistent and constantly changing policies enforced differently. Usually on the understaffed side. Company will not hire anyone during slow season (late fall-late winter). Different locations not enforcing company rules created more inconsistencies and upset customers when we were just doing our jobs. "Where the great choose to stay" may have been true at some point but it doesn't seem so now. They give you minimum training and they're "working on" more training programs--everything else that's actually practical, you learn as you make mistakes on the job...which means you can get a verbal warning (recorded) depending on the mistake you make.
Enjoyable part of job: customers who genuinely thank you when you go above and beyond for them, friendly regulars, some fun coworkers. Decent benefits. Slow season is a pro if you like standing or sitting around doing nothing, but I'd rather be really busy and work fewer hours.

What is the best part of working at the company?
You have all the training that you can absorb. There is so much to learn and they have a module for each one of them. You love to constantly learn it's a place to be.

What is the most stressful part about working at the company?
Honestly there isn't much stress. Unless you have a fellow coworker who doesn't pull their weight. The only other time is stressful is when you're going for higher positions and you need to role play with your peers.

What is the work environment and culture like at the company?
I was only there for two and a half years but there wasn't much of a click. I floated to other stores that needed help so I had the experience that probably six of the stores and everybody seemed to be really nice I think maybe they could step up the housekeeping a little bit and having each employee keep up on that would make a little bit better.

What is a typical day like for you at the company?
A typical day, depends on what store you're at each one is a little different some stores are busier than others some stores have more homeowners than contractors I don't know if they have any more of the lacquer stores open I think they all phased out that was pretty hard but the customers are pretty much nice impatient and everybody I seem to work with seem to be helpful.

I loved my job. 
I started at 7 am and ended at 4 pm which I loved.
A typical day was getting into my emails for Specs that needed to be typed and sent to our Property Service Reps. I was only allowed to type out a Spec once our Architectural Rep looked it over and gave their ok and once that was done, I was able to complete my process of typing and converting to PDF form and sending out our Sales Rep and Property Service Rep for approval, then I would continue on the next one.  As for as my complaints, that was a daily thing job as well. I have to make sure that all proper paperwork was including and that the complaint had been entered into the system by Customer Service. I needed original invoices and letters as to what was going be expected out our company with owners signature. Once approved by our Lab, and Sales Director then and only then would payment be made to our customer if the complaint was viable. If not, then I would have to notify the customer. 

As far as co-workers everything was good.

The hardest part of my job, was not being able to complete my tasks on timely manner at times.

The most enjoyable part of my job was having that job!

Outside Sales Representative (OSR's) will spend 90% of their day in the field visiting new and established clients. The average day is spent quoting jobs, investigating construction sites for information on who the subcontractors are, taking care of any  issues that clients have on job sites, and taking in information on the competitors. OSR's typically manage their own time with little interference or guidance from Management because clear objections and quotas are given for each month of the year and established monthly, quarterly and annual bonus are used as incentives. The most difficult part of the job was getting clients to us DE Paints in Northern California due to so few stores in comparison to competitors. The most enjoyable part of the job were the customers. Also notable is that DE makes high quality products in a sustainable Gold LEED manufacturing facility.

What is the best part of working at the company?
Best part was helping out the painters, even though some were difficult, and the co workers i worked with. Except the manager and area manager, they only cared about themselves.

What is the most stressful part about working at the company?
The most stressful part was dealing with the manager who was having a power trip and painters placing huge orders last minute.

What is the work environment and culture like at the company?
The work environment was good. Co workers would always help each other out. Work culture was good too, we all respected each other and put aside differences and focused on common interests which made the work day fun.

What is a typical day like for you at the company?
Typical day for me was coming in, answering the phone and taking customer orders, shooting paint, making custom matches and doing deliveries.

ok place to work. most customers where great some walked in like the owned the place. The sales staff are the worse and throw you under the bus even if it was there own fault. You can go above and beyond and or could be swamped they don't care there based off commission so they push you and if it doesn't get done there quick to call upper management to complain. Overtime is basically mandatory if your even in a supervisor position your forced to stay. upper management doesn't care. Upper management has no clue how to run a store or the day to day basis but yet they will write you up on how to operate a store they don't care about your situation even if your understaffed they want you to still continue even after work hours to get things done.  There quick to write you up when something happens but there slow to credit or reward you for maintaining the store. 

A typical day at work would involve receiving stock and stocking shelves, answering the phone and taking orders from customers. Custom color matching takes place on a daily basis, as well as color consultations. Our management strives for excellence in everything they want us to do, as well as to better ourselves in our daily tasks. Consistency is a must. Everyone who works there is part of the team and no one's task is too small. The most enjoyable part of the job is the sense of accomplishment we receive when we get the job done right, and everyone is satisfied with the result. When the customers are happy, we hear about it! The hardest part of the job is when you run out of options to solve a customer's issue, such as being out of product, or not having the right tools to complete the project.

A typical day at work consists of serving painting contractors and retail customers by helping them choose color, product, sheen, and sundry items needed to complete any painting project. I answer phones, give color consultations, cash out customers on point of sale systems, and help take paint out to the customers' cars. I've learned how to adapt to change in a way that will help my career and how to not only be a better team player but also a better leader. Management and all of my co-workers are dedicated to not only our customers but also other employees. The hardest part of my job is dealing with rude customers trying to help people who have no idea what they want. The most enjoyable part of my job is getting the consistent customer compliments just by simply doing my job to my best ability.

A typical day going into work is a kind of unknown what you’re going to do.. register, Tintroom, warehouse, deliveries etc. nothing is for sure .. 
 I have came a long way from when I started I learn what I know from just being hands-on and watching never went to training like all the other employees did I’m really good at what I do my work will speak for itself I can guarantee that.
 I do think that management can be a lot better but you just have to deal with it and push forward..
 The work culture is the worst I’ve ever seen or been a part of there is no direction no communication no sense of urgency just not a good overall environment but it does start with management.
The hardest part of the job is knowing you put the time and effort and don’t get appraiser accolades but given to those who do the least .. 
The most enjoyable part of the job is the customers

Overall, this was the job I regret leaving. Depending on the area, there is drama and conflict but if you are disciplined and mind your own business you will be fine. Most store managers are helpful and will help you get promoted..what needs work is the assistant managers. The hardest part of the job is having discipline to do what is best even when you don’t feel like it. The easiest part? Getting along with customers. Usually, customers would be a drag. If you’re dealing with the contractors and painters I dealt with, you should be fine. They are mostly cool people who just wanna get their paint and get on their way. 

Top Job Titles	Average Salary
Customer service team lead 1 salary reported	$21.50 per hour
Retail sales associate 1 salary reported	$17.50 per hour
Sales associate 1 salary reported	$18.00 per hour
Assistant store manager 6 salaries reported	$26.32 per hour
Lead associate 10 salaries reported	$18.70 per hour

Working at Dunn Edwards: Company Overview and Reviews

Dunn Edwards

Dunn Edwards Ratings

Popular jobs at Dunn Edwards

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected