field technician

automotive mechanic

customer service representative

technician

manager

Duquesne Light

Key team member in answer all Electric Generation Supplier (EGS) inquiries accurately and in a timely, consistent, fair and unbiased manner. Coordinates bills, and collects on all interval data requests as per tariff requirements and corporate policy.
Assist in the daily and monthly reconciliation and journal entry preparation, billing, and reporting of supplier imbalance billings.
Prepare and reconcile the yearly Supplier Gross Receipt Tax report for management.
Maintain supplier rates required for integrated rate ready billing.
Assist billing supervisor with assigning work to union staff and other delegated responsibilities in a timely and effective manner. Supports the daily operation of the billing group as needed.
Prepare and monitor the billing statistics with regards to estimated bills, meter changes, corrected bills, service orders and meter reading exceptions.
Participates in department improvement initiatives to identify, evaluate and implement new products and services.
Participates in the Pennsylvania Public Utility Commission’s sub working groups to ensure DLCo is in compliance with current regulations.
Coordinate supplier testing, contracts, and collateral requirements as defined in the electric generation tariff.
Communicate with PA PUC investigators and the internal PUC group in order to satisfy inquiries and complaints, and provide required information.
Participate in various FOCUS sessions for both billing and supplier service center to ensure the system is configured in accordance with company policy and regulatory requirements.

The Duquesne Light Company Office of General Counsel is an excellent place to intern for several reasons. First, it provides interns with the opportunity to work alongside experienced legal professionals who are knowledgeable in energy law and utilities regulations. This not only enhances legal understanding but also offers exposure to real-world legal issues in the energy sector.

Additionally, the work environment is typically collaborative and supportive, fostering a culture of learning. Interns get to engage in meaningful projects, such as researching legal questions, drafting memoranda, and assisting with compliance matters. This hands-on experience can significantly boost one's legal skills and professionalism.

Moreover, interns have the opportunity to attend meetings and participate in discussions about ongoing cases or company policies, providing insight into how legal strategies align with corporate goals. Networking opportunities abound, as interns can build relationships with attorneys and other professionals within the company and the industry.

Finally, working at Duquesne Light connects interns to a commitment to sustainability and community service, aligning with values that many young professionals prioritize today. Overall, this internship not only enriches legal knowledge but also contributes to personal growth and career development in a meaningful way.

Pretty friendly group of people so in the mornings everyone greets each other and chat a bit while getting coffee. Then it's off to your desk to start off your day. Some days are meeting days where you  have meetings from the start of your day to the end of your day. Other days are more of team work days where you work hand in hand with the Project Manager to make sure your schedules are on track, your materials are getting ordered or delivered on time. 

The hardest part of the job is that not all systems are integrated. Would make my job easier if I could capture information from one system and enter it into another system with having to do in manually. It is however a work in progress and showing the benefit of having systems like this is what we are currently doing so at some point we should be able to convince management that we need this functionality.

Defiantly feel like I am a value add to the group!

IT Organization is experiencing growing pains due to modernization effort from years of no investment in hardware or new employees with current industry knowledge.
Not suggested for those used to any form of structure or consistency. 

Pros +
Very good pay; good benefits and PTO
Promotion through attrition

Cons -
Many employees that have only worked at Duquesne their entire careers and do not add value in terms of new/innovative ideas or best practices obtained elsewhere (see 1st point at top).
Leadership tends to trust a small coterie, usually older or more tenured employees (see 1st point at top).
Army of consultants (see 1st point at top) with little oversight.
Many initiatives ongoing simultaneously, leading to conflicting priorities and a chaotic workplace (see 1st point at top).
Business partners can be demanding and have contentious relationship with IT due to recurring issues from past project failures (see 1st point at top).

Since DLC is a utility company they essentially have a monopoly over their customers, there is no reason to do things well, on-time, on-budget or at all in some cases. Management is over-populated, incompetent and ineffective. If you are a person that seeks to do good work and achieve, you will quickly find that is not the shared company culture and your spirit will slowly be ground to dust. 

There's basically three classes of workers, management, union and contractor. Contractors are increasingly being used to prop up the ineffective relationship between the union and management. Contractors do most of the work, and are often caught in the middle of the wasteful politics of the other two groups. 

The pay is good, but you will work for it and not have much job satisfaction. 

Yes the pay is good. But the job is stressful. Why, you ask? It’s just a call center job, right? Wrong. Every call you take is monitored, you are scored on 2-3 calls per month. They want your calls to be under 7 minutes, but “don’t talk so fast”. The restoration process is around a 20 step process to complete to get a customer restored for non-payment. However it’s just a few click for the customer to do it online? You pay union dues around $60 a month, but they really can’t help you during your probation period (6 months). Yes it’s hybrid, but who cares? The hours can be terrible, especially if there’s a storm. Expect to work 16 hours those days, but you most likely will be at home. There is also very little communication about what is actually going on.

This past summer, I had the incredible opportunity to intern at Duquesne Light, and I must say, it was an experience that left a lasting impact on both my personal and professional growth. My time at Duquesne Light was nothing short of amazing, offering a unique blend of hands-on learning, insightful mentorship, and a deep dive into the dynamic world of energy and utilities.

From the moment I stepped through the doors of Duquesne Light, I was welcomed into a vibrant and inclusive work environment. The team was incredibly supportive, always willing to share their knowledge and guide me through the intricacies of the industry. This welcoming atmosphere made me feel like a valued member of the team from day one.

Pros: Above average salaries
Cons: Very poor communication amongst departments, lacks consistency, immense disparity between unionized and non in regards to job happiness.  Company vs union attitude, no respect for union employees work/life balance, inconsistent and deficient training company wide, supervisors have little to no experience for the work which they are tasked, persistent good old boy attitude is accepted and/or ignored by management in many departments which fosters a discriminatory, stagnant environment. New management seems to have good intentions but they have a long road to travel in eliminating many “bad apple” employees. 

good atmosphere. not a lot of room for growth though. Compensation is competitive, though some employees feel there is room for improvement. Benefits are robust, including comprehensive health coverage and retirement plans12.

The company also places a strong emphasis on safety and professional development, offering various training programs to enhance employee skills. However, like any organization, there are areas for growth. Some employees have noted that communication between departments could be improved and that there can be occasional delays in decision-making processes

great team to work with

Project is Windows 2003 migration to 2012R2.
•	Building Virtual  2012R2 and 2008R2 servers,  suggested server build checklist changes that were adopted
•	Decommissioning old and powered off VMS recovering over 2 terabytes.
•	Built 2012R2 Printer server to replace a 2003 version.  Comparing production with this backup print server had to add 170 printers to it. Scheduling to move to production in a week. New 2012R2 server is setup as the replacement of the 2003 production print server taking place after hours..

Top Job Titles	Average Salary
Field technician 1 salary reported	$4,260 per month
Automotive mechanic 3 salaries reported	$42.61 per hour
Customer service representative 3 salaries reported	$4,740 per month
Technician 6 salaries reported	$74,312 per year
Manager 5 salaries reported	$117,400 per year

Working at Duquesne Light Company: Company Overview and Reviews

Duquesne Light Company

Duquesne Light Company Ratings

Popular jobs at Duquesne Light Company

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected