service coordinator

territory representative

application developer

accountant

sales representative

DuraServ Corp

The growth that DuraServ is currently experiencing as a business is astronomical. With that being said, of course there's going to be change and OF COURSE a good amount of people are going to naturally be resistant to that change. There's a lot of moving parts at the moment, which can cause stress/anxiety/etc, but we're moving in the right direction. I can really see the change and i have only been here 7-8 months. Naturally with all the growth there's going to be some more work added our original load, but as we grow, so does the employee headcount. (hopefully) Communication is one area i will say needs improvement throughout the company, but that's nothing that can't be improved! The HR team has been very helpful with any/all issues I have had - and there have been a few - and they handle problems timely and professionally. They gather the whole story first before deciding what needs to be done. I know there can be other issues within other departments, but what is not told to HR cannot be handled by HR. They're trustworthy and take all matters seriously. I was treated as a human being first not just an employee, which is something that is important to me. There's so many opportunities here for growth not only as an employee, but as a person. There are so many friendly people and I have built so many good relationships here even within other departments! The culture is getting better - at least from when i started. We recently did a dress-up week/spirit week, a chili cook off, root beer float day, and back in August they took the entire corporate office to a Ranger game! It was fun to see everyone participate and come together and be happy when there's been so much tug and pull lately. Positive attitudes are contagious and there are so many bright people in this building. I can't wait to see what's coming for DuraServ!

This review is primarily meant to assist with identifying company shortfalls and provide any prospective employees with fair and balanced insight.

My time with DuraServ started in 2018 and at that time was one of the better places I had worked.  While there were some bumps in the road and personality conflicts it was still one of the better organizations I've been with up until the pandemic started. After and during the pandemic the company culture shifted in a negative way, I suspect issues in the C-Suite trickled down.

Any prospective employee should be prepared to : 

Have tough skin (The bar for professionalism here is low).

Learn - You will gain a myriad of Information on industrial equipment you may not have known existed.

Humble - You won't be efficient in the beginning.  Management will work with you here as long as you put forth an effort. Most of the rules are institutional so you'll just have to be there for a while before you understand everything.

Promotion is USUALLY merit based, there were questionable decisions during my time.

The pay here is excellent for the work being done.

Production Line Leadership here is usually fair, Favortism/Nepotism does exist here though.

From the first call and orientation to daily life, it's obvious that the culture is important to the leaders. Changes occur fast, but there are many opportunities for emotionally intelligent team members that work hard and remain focused on their goals. This is not a place where you can get away with complaining and undermining other employees or leaders. I have read some of poor reviews, but I believe that is a result of employees who prefer status quo over delivering results.  I have found that the leaders do have an open door policy. There has not been one that isn't willing to make time to discuss important issues, including the CEO and President. The most enjoyable part about the job is not being micromanaged. Team members are allowed autonomy to reach their goals. You definitely get out of the job what you put into it.

Overall I worked for DuraServ at two positions. They promised growth and bonuses that are not achievable. That set the standard of sales and margin over everything. Time off or PTO are set but they expect you working 24/7. All the successful members are friends that work with each to keep the success among themselves. The turnover rate at every position is non stop. One day someone is there successful and then they are gone without reasoning. The technicians are the backbone of the company and they are over worked and under appreciated. If you do not come into this company with established connections to the hiring ups you won’t last long. Be careful at the parties/events fights and other incidents happen that should not happen at work events!

Great place for military vets to gain employment, but not a great place for anyone experienced in the corporate setting. Leadership and management have little to no experience running a company in the modern day. Innovation and creativity are not welcome. Career advancement is highly frowned on. Management is intimidated by anyone with more experience than them. Pay and benefits are a joke. Losing great employee assets doesn’t bother leadership. They would rather stay in their comfort zones than to improve company processes and increase profits honestly. If you’re ok with mediocre culture and controlling management leadership, then this is the place for you.

While working at this company, the challenges were always worked through...eventually, but it became a daily battle to get things done correctly and with the right attitude especially for our customer. However when I resigned, on what I thought was good terms, I was treated like I had stolen from them. Never received a return phone call (to my multiple calls) from HR as they preferred to send cryptic emails. Asked for explanations and never received them. I will never understand what is to be achieved by treating someone who leaves your company with such scant courtesy!  

Initially employees are made to feel welcome however do not question the managers and under no circumstances should you call HR about any issues you may have, they will blame the problem on you. Work you to your breaking point and still expect more!  Giving your all means not taking time off and if you do get a chance to be off they want you working then too in a remote capacity.   Worst part is that they expect loyalty from the employees but do not show any loyalty to the employees. ABSOLUTELY THE WORST PLACE I HAVE EVER WORKED AT!! 

DuraServ lives by their goal card to treat employees well and with respect. The office is a warm environment, and I always feel welcomed by everyone, including the executive leadership team. It's not everyday that the president of a growing company remembers your birthday! Management equips you with the tools and resources necessary to be successful in your role with the company. I am very pleased with my new job, as this was a big career change for me. DuraServ has supported my growth, both as a professional and an individual and for that, I am grateful!

Not a bad place to work, at least my devision isn’t. From what I gather each decision is ran independently and have their own specific set of goals laid out for them to reach from corporate. Sometimes they seem unreachable, but like the old saying goes “aim for the stars and you’ll at least reach the moon” . Corporate shows they’re appreciation for the technicians and they’re always looking for way to help us better ourselves and learn more. I will admit though, they do have some rules that’ll make you scratch your head and wonder “who in the world thought this was a good idea”.

Typical day at work. You’ll get a schedule the night before arrive at 6am and find out that the schedule isn’t even close to correct. You may get hired as a technician like I was considering I had 10+ years in that industry  and come to find that they don’t get service calls because they over charge and do not stock trucks properly. You won’t be running service rather you’ll find yourself as an installer with unrealistic expectations to meet. 

Top Job Titles	Average Salary
Service coordinator 4 salaries reported	$21.00 per hour
Territory representative 3 salaries reported	$80,833 per year
Application developer 2 salaries reported	$103,750 per year
Accountant 2 salaries reported	$68,750 per year
Sales representative 1 salary reported	$55,000 per year

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