store manager

sales associate

warehouse associate

retail sales manager

sales support representative

Duty Free Americas

I was hired to be a Luxury Specialist for their store on the F concourse. 80% of this store's luxury section consisted of watches varying from $50 to $13,000. Not having ANY experience with watches high end or otherwise, I entered the job with the expectation that I'd be trained to handle and sell the merchandise. I got NO TRAINING by the management what so ever. This is not just in my section but for all employees. The typically first day of any employee here involved a brief walk around the store and then they will be introduced to whom ever is around to "help" them out. This proved to be the ultimate thorn in my side while working here. Realizing quickly that no one was going to train me, yet expected me to sell, I took it upon myself to learn what I could independently. I soon became the top luxury seller and in return I ended up having to train upwards of 14 people during my shift without the supervision of the luxury manager of which there were 3 during the year and half I worked there. The Speicalist position I held NEVER specified that I were to train anyone, yet all luxury managers "just so happen" to get off before my shifts started leaving me to train people, make sales, remerchandise as needed, clean and keep a daily inventory of the merchandise (which for roughly half my employment included EVERY SINGLE ITEM in that section. Close to 2,000 items) all by myself. After the first handful of months and dumped employees I brought my issues to upper management where I was met with empty promises and the explanation that "I wasn't training people I was merely helping them." When 5 to 8 of the people I trained were basically given new positions that paid more than mine it was the last straw. 

Another thing is their paid time off (PTO) policy. The hours you earn are to be used for any and ALL reasons you can't or won't be at work. This includes vacations, being sick, your kids being sick or any other emergency. All PTO has to approved my the general manager, but no more than two people on the same shift can use their hours on the same day. Hopefully your not sick the day your colleague is on vacay or needs to attend to their children because it is also their policy to write up any unapproved uses of your PTO. I once was written up for having to use my hours while having food poisoning.  After returning to work with documentation for my doctor I was still written up for an unauthorized use of my hours. Some months later, after a look into my file, I was told that that write up didn't exist and there's no record of if. I still have copies of all their paperwork about this situation. Funny how bogus bisness procedures that make this company look poor seem to disappear. 

Short List: poor management, no training, bad company policies, 0.002% commission rate, no sick days, no flexibility in scheduling, NO REASON TO WASTE YOUR TIME.

First i would say it is the easiest job ive ever had thus far, however managers and workers make it difficult to work together. The enviorment is fueled by gossip and lier to fuel their “reputation”. My job consists of having the ability to deliver purchased goods at the international flights where then the passengers who bought then pick up their packages. We need to get their on time, an hour before departure to ensure we all have the correct packages for the right flight. Certain works are exceptional at their job but the good are few and the lazy are vast. If im good at my job i will do it with time and if there is time to do favors i will gladly do them. Favors an example that is a rare, there are no favors, workers will gaslight you to do their job partially. At first when starting this job they told us to let the supervisors know of the 30minute breaks and if there is time and enough associates covering the stores, then the 15 minute breaks can be taken without notifying the supervisors, that hs changed. Letting you know with time to go over to another terminal to cover a flight, that doesnt exist they tell you at the last minute, no time for break, eating, nothing. Also, when does a worker that isnt a supervisor get notifies that their vacation days have been approved? Like two or three days prior to your actual vacation days. Crazy to think they you will need to be stressing about whether or not your days of spending personal time can conclude on being not approved. If its preparing to travel across the world for an emergency or anything, cant do any planning ahead of time because they might jot approve it, ir they’ll let you know the day of the days you requested off.  The ranking system at duty free americas is  
sales associate<supervisor<assistant manager<manager
The way many other works see it, the manager’s friends are the ones who control what goes one inside the company walls here in the MIA AIPORT, it all sounds like a little mafia that is organized here. Some supervisors rather be feared than respected. New rules and policies are being added and using fear tactics to ensure the signature of the worker so that those who signed are under the new rules and policies. There is currently a union being organized and they are trying to ensure that the union doesn’t pass, which shows how much they really care about the works who are trying to ensure job security. 



Follow up on merchandise availability, stock, clean area of work. order new merchandise report to port authority police about suspicious individuals, on a daily basis prepare register,and all paper work necessary for the end of the shift.
I have learned organizations kills and time management and the efficacy of time management,  via trainings the company provided on a monthly basis. In addition the company provided product trainings and sales techniques in which prepared me well enough for the sales. 
Management preformed their duty in a strict way and that lead to companies successes.   
All the job duties were fair enough the only challenging part was standing for long periods of time, I considered that as part of my daily exercise.
Assisting customers, closing sales, directing customers to the proper department, Socializing with colleagues during brake time,professional trainings, working with various nationalities trying to understand their needs (many don't speak English) was the most enjoyable part.

What is the best part of working at the company?
The calm atmosphere is amazing. I don't feel like I'm going to collapse from the weight of the stress. It does get busy but it makes it fun rather than stressful

What is the most stressful part about working at the company?
The steps involved with getting a delivery cleared by Customers so we can stock it in the store

What is the work environment and culture like at the company?
Very laid back. The company really cares about work/life balance and it's evident in the flexibility of scheduling and the PTO/PST

What is a typical day like for you at the company?
I check my emails and deal with any HR related items. Then I check in with the previous shift Supervisor and get a till if needed. Throughout the day I ring up customers and work on other projects as I'm able throughout the day while directing the team. I handle any issues that may crop up as needed (not many crop up here). Make sure everyone gets their breaks and lunches. I also stock as needed. Continue as before. Go home. 
Very calm most days

Duty Free is a multi-million dollar retail company. It serves a very large, diverse group of people through-out the Atlanta Airport. A typical day at duty free is being able to multi-task in a fast past environment and maintain store appearance when business slows down. Having the ability to supervise over 20 employees ensuring the company has coverage throughout the day as well as scheduling, and issuing breaks. I have learned a lot about managing a company and supervising large groups of people. I have also learned more about face to face customer service in a more diverse environment. Management have a lot on their plate through-out the day and it is imperative that I am able to assist with minimal supervision and with co-workers teamwork and communication is most important. The hardest part of the job would be communication because it is such a busy operation. The most enjoyable part is both customer satisfaction and making a difference in the company on a day to day basis.

In 30 years of working, this is, hands down, the worst company I have ever worked for. Other than my co-workers and our customers, there is little to nothing good about this company. The left hand doesn't know (or care) what the right one is doing. Employees are extremely unhappy, unfulfilled and growing increasingly desperate to leave and many already have or are planning to in the near future. It's almost like working in a police state, where everything you say and/or do is being monitored. They have written up employees for coming into work too early and by too early I mean 9 minutes yet you will also be written up for being one minute late, seeing as they don't provide even a one minute grace period. I could go on and on and on.

Typical Overnight workforce, it's down to a skeleton crew that better know what they're doing because everyone else is asleep. I loved that challenge, nothing better than to just throw yourself into the fray and learn quickly and efficiently! I learned how to use an electronic touch screen cash register there it was super easy! The workplace was great we were in perfect range of anything we needed food, bathroom, medical needs, and a break room; of sorts, it was more of a very well-rested area with dim lighting on one side and bright lights on another, comfortable enough chairs. The hardest part of the job was taking the chances for a customer and letting them buy something even if their flight was boarding already, we would still let them grab something for the flight. The best part was having people say how much they trusted and used Duty-Free America to reinsure people that the system we used does work and it does help.

I worked there for a few months, i really liked my job, but the place has no compassion for family issues beyond your control. Asked to have Tuesdays off but nope couldn't have it because you need to be available to work everyday. My husband is disabled and can't  drive. So made all his appointments on Tuesdays. he was going every week since i started.  But they felt the need to fire me over the phone, as far as i am concerned not very professional. if you have time on the books they don't pay you for it when they terminate you. hear every day that hours are going to get cut. i just don't think in my opinion that it is a very good place to work. People lazy and when they get a good worker they let them go.  I wasn't there long enough to qualify for paid family medical leave. but i don't think the company offer it because there isn't enough workers in the place. when you clock in a few mins early from your break you get told that you can't do that.  just not a very friendly place to work.

DFA stores are a very busy place all day long serving travelers around the world offering a variety of products at lower prices. Besides the regular daily tasks every day is different according to events set for promotions of international well known brand names of perfume, liquors, tobacco, and luxury items such as watches, handbags, and chocolates. Working for them gives you an opportunity to learn  about the products they sell, through events for their employees in order to know all the facts about the products, backing up your acknowledgements that will be an asset for the performance of your duties when assisting customers in their purchases. The environment regarding co-workers play as a team fighting in pro to keep their assigned store as the best. Managment no comment at all. Considering the hard part of the job will depends in how, or what you may consider HARD. And the most enjoyable
part  was to share the daily operations with co-workers.

What is the best part of working at the company?
Work is easy , get too see people from all over the world, if you lucky a celebrity 

What is the most stressful part about working at the company?
Management is the worse!!! There can be very rude and unnecessary. They make it clear you WILL NOT GET A RAISE!  The discounts don’t even feel like a discount , they will sale expired candy at a discount… all this is at the Atlanta airport, from my understanding other states pay more and do things differently 

What is the work environment and culture like at the company?
Everything is over priced except McDonald’s….i only worked international said of airport , its clean spaces but domestic is the worse I can’t 

What is a typical day like for you at the company?
Basically security inside the store until you get to go outside the store oh btw it takes more then two weeks to get your 1st paycheck

Top Job Titles	Average Salary
Store manager 20 salaries reported	$17.10 per hour
Sales associate 39 salaries reported	$16.19 per hour
Warehouse associate 6 salaries reported	$17.92 per hour
Retail sales manager 8 salaries reported	$51,000 per year
Sales support representative 4 salaries reported	$16.50 per hour

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