retail assistant manager

sales associate

store manager

assistant store manager

order picker

ECCO

What is the best part of working at the company?
Free shoes or bags and discount. 

What is the most stressful part about working at the company?
Demand overtime. Toxic, evil people who sabotage and go out of their way to make you fail. Hundreds of temps who never seem to work out after time wasted training them. Many quit because of the way they are treated by toxic people and management doesn’t care. Worst experience of my life. 

What is the work environment and culture like at the company?
They allow people who have been there a long time to mistreat new people and it’s the most childish and unprofessional and toxic environment I’ve ever witnessed and management does nothing. 

What is a typical day like for you at the company?
Walk in and nobody greets you. Get an unfair assignment if you’re not a favored pet. Watch people from another country talk in their language and “help” each other succeed while other people are sabotaged. Being accused of things because people draw conclusions and don’t mind their own business. Manager telling you to “be tough” when you bring it to their attention.

Every person I've worked with here has been genuinely very sweet, kind, and fun to work with. The managers are laid back and easy to talk to, and really care about the staff and the store. However this company is plagued with understaffing and the company refuses to increase pay to try and pull more folks in to apply with us. Instead of helping us, they've demoted all of our assistant managers to full time keys. Chances for promotion or growth in this job are a nogo. 

I have no qualms at a retail level, however upper corporate refuses to keep us updated in regards to new technology. Instead, they opt  to use an ancient register system that is consistently going offline or going on the fritz for one reason or another. IT is useless in this regard.

This is a great short term job, but don't expect to stay here for more than a year or two. 

Had absolutely zero training with the manager. None. He would sit in the back on almost all his shifts. He would scan in product but never put it out or up. None of the staff felt that he communicated. He was constantly leaving notes all over. I got to open after 21 closings. Then when I asked if I would be trained on opening, another note. So I had no experience opening. Granted it was easy, not the point. He would schedule himself at 7:30-8 am when the store doesn’t open until 10. I assume it’s so he had less time on the floor. The DM said he needed to not come in any earlier than 9:30. He also would leave early almost every shift. I had several customers say he was not pleasant to deal with. And he would interrupt your conversation with your customer without being asked. I have worked in retail many years and have never worked with a manager like him. I couldn’t deal anymore so I said good riddance.

As Manager Associate at ECCO, I was responsible for opening and closing the store, managing sales associates and rectifying all customer service related concerns. Through the majority of the day sales goals had to be driven as a top priority, however during down-time it was crucial to maximize productivity by reorganizing associates towards new tasks. At the end of the business day, I was required to balance multiple registers, document deposit deliveries, compose and send detailed store reports to the corporate office, and all shutdown security procedures. Additional responsibilities include: 

o	Store opening and closing procedures 
o	All customer service related issue resolutions 
o	Composition of end of the day reports and charts sent to corporate office
o	Maintaining projected long-term/short-term sales goals

I was a brand ambassador! Ecco is an European shoe store for male and female. We had it sectioned off; dressy, sporty, golf, casual, ect. Most of the customers that came in knew what kind of shoe they were looking for so I would take them to the area and tell them about the shoes, and pull the shoe box out, and my goal was to try to get them to put on two shoes and take a walk around to get a good feel of our shoe. Once, the person would purchase we would mention our shoe product and try to get them to buy the shoe care. Each day and week, we had a sales goal that we had to try to reach to make sure we bonus by the end of the year. I also helped with cleaning and maintaining the store. Also, when shipment arrived, I was able to separate it and put it away on the sales floor or in the stock room.

For retail I will say it is one of my favorite places to work. I enjoyed going into work and can't think of a time I dreaded having to work. Having good management is key as I had a great assistant manager and manager as well as a reasonable DM that made my job more enjoyable. Very good discount on shoes my only complaint is part time doesn't receive benefits but that's retail so can't complain to much. Usual monthly bonuses and working weekends/holidays. Email capture was a big thing but management on every level helped out with those goals. Was very accommodating with time off and school schedules but probably varies location to location as well as management. Tasks and responsibilities were easy enough and nothing was to complicated as long as you had experience beforehand.

I was with ECCO as part of the management team for many years. Store manager was very clueless and oblivious to the issues at hand. You are incredibly micro-managed by the managers with minimal breathing room. There are many call-offs and constant schedule changes especially last second. You are also given insane amount of stock work. You get talked down upon, belittled. You deal with retaliation from alot of the management. They also brush you off. There was more negative than positive. I have talked with some professional advisors and they found out that ECCO does not properly pay their employees the right OT pay. They rob their employees of money.  Overall i (DO NOT) recommend working with a company that treat their workers unfairly. 

The environment and the people that work there are great. But the company itself is in a constant state of change, they will devise a business plan and then when that fails, they will release any execs that they hired for that plan and turn around and start another play. This period changes anywhere from 3 to 6 months. The place is a revolving door. The company has been in business for 20 years and has absolutely no policies or procedures in place. They never have performance reviews thus never give raises. The business is family owned and while the oldest son is kind and hard working, the younger son is lazy and egotistical and only in a management position because his parents put him there. I'd stay away from this company.

What is the best part of working at the company?
Discount and quality of product

What is the most stressful part about working at the company?
Not getting any meaningful assistance in a timely mannerfrom HQ when requested ie; day off, serious HR issues bulk buy abuses. 

What is the work environment and culture like at the company?
They state a team culture and we are all in it together, but in reality you are all alone to fend for yourself. They don’t try to save the barn til the farmer is dead, it’s on fire and someone calls 911 repeatedly. 

What is a typical day like for you at the company?
Long. No break. No lunch period. 3-40 cases of product to receive, manning the store, irrelevant paperwork to keep you busy. Trying to find anyone without a serious record to apply, show up for interview and want the job.

Provide leadership, management, merchandising and acheiving very aggressive sales plan
Hire sales teams, scheduling within very restrictive budgeted hours 
Ensure inventories and day to day store operations are maintained.  
Constant arrival of stock with no room for storage
Provide training in building customer relationships, coaching and meeting  sales plans
Head Office out of touch with challenges and difficulties running a store on extremely limited staffing hours and getting the correct seasonal inventory on time. Usually 4 to 6 weeks behind competition, difficult to sell sandals when customers are looking for winter boots (that arrive 4 weeks after the first snowfall).

Top Job Titles	Average Salary
Retail assistant manager 37 salaries reported	$18.88 per hour
Sales associate 26 salaries reported	$17.19 per hour
Store manager 3 salaries reported	$33.45 per hour
Assistant store manager 2 salaries reported	$21.94 per hour
Order picker 20 salaries reported	$1,613 per week

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