member services representative

EECU

My experience working here was extremely disappointing, primarily because of the character and values of the people running the environment.

The problem wasn’t the work itself — it was the culture. Many of the individuals in positions of authority seemed far more interested in exerting control and maintaining a false sense of power than in doing meaningful work or considering how their decisions affected others. There was very little accountability and almost no concern for the real impact their actions had on employees or clients.

A healthy workplace requires integrity, humility, and a genuine respect for the people around you. Unfortunately, those qualities were largely absent here. Instead, the environment often felt dominated by ego, power games, and a lack of basic professional character.

Over time, it became clear that the culture wasn’t an accident — it was tolerated and reinforced. When leadership allows that kind of dynamic to persist, it inevitably creates a workplace that drives away people who care about doing honest and responsible work.

I suppose this company is fine if you don’t care to be an active part of what you are working on and want a sloppy job where you are not valued or don’t value others, but if not stay away from here 

I hope the company eventually reflects on the type of culture it is creating, because environments built on power rather than integrity ultimately harm both employees and the people they serve.

When I first started working their. I loved how engaged the staff was with their customers and the relationships they had with them. As I started working there I started to experience that and customers enjoyed coming back because we would help them out. But as time went by they started making changes to what the bigger banks do pushing for sales asking them if they want a product that has been offered to them each and every time they came in. Customers felt so pressured and I felt uncomfortable pressuring them especially when they have opened up and shared stuff with us and we knew the products would not help them. It became a challenge trying to even promote products when incentives were not explained very well on how to reach them or being there for so long and taking initiative of learning more than what was required and when you finally get the position they prefer to pay the new people more than you and not give you the same raise as the new people that had no experience. Management at the start of my career was great understanding all hands on if we ever needed he was a true team player. When he got a new promotion we got another manager and at first he acted like a team player then that ALL WENT DOWN HILL. He did not care for his team and would leave us hanging when we needed extra hands. It's a place I would not want to go back too or think of a possibility.

The most difficult part of the job was the micromanagement on completing tasks, but lack of management/HR Support when needed. There is a lot of clique like behaviors, if you’re in the right clique you have an easy day to day. Management does not like people advancing as much as they promote. I have a dual bachelor’s degree in education and psychology and was told I was unable to move over into training and development although I met all the qualifications just because I had not been in my current position for a full year (just a few months shy of a year). The pay is also very low for the amount of daily work required. The company is very focused on making profits, and often our lunches were cut short without notic

EECU is a great company and they offer great benefits and hours. The pay was less than expected but most credit unions do pay less. I know most employees would rate everything a 5 and the only reason I am giving an overall 3 is because it just really isn't for me. There isn't much room for growth of my knowledge as I really am overqualified for my position. I have a lot of experience in areas of mortgage that they don't offer. I have no ill feelings towards the company and this isn't meant as a bad review at all. The people there are great people. I am just looking for something that is more challenging for my knowledge base.

A typical day in customer service at EECU is assisting members over the telephone. I learn patience and that without our members I would not have a job to report to. 

The management has improved tremendously, making it obvious they are there to improve the company. 

I would say the hardest part of the job is not being able to see the members in person. 

The most enjoyable part of the day is knowing at the end of each call the member is satisfied and comfortable knowing their funds are safe within the credit union.

Started with EECU many years ago and worked my way to management. Was always so eager and ready to do whatever was asked by upper management to service our members. Fast forward to today, where upper management is only worried about cutting personnel and placing exaggerated goals for us!
Expect to work long hours as an employee with absolutely no direction.

This used to be a great company to work for until it took a turn. The training sucks and everyone is so underpaid and over worked. They expect for you to be doing 2 peoples jobs for $13-$14 an hour!! They go through people like crazy and they don't really value the good employees. I had only worked here because someone told me it was a great place to work for but I was highly disappointed!!!

The expectations are pretty straightforward. As a teller, you help the members with their transactions with minimal mistakes. The environment was fast-paced, but all the tellers were quick and efficient. The only bad part was the work-life balance. The hours were all over the place and never had a set schedule. 

EECU is by far the best company I have worked for. Management always finds way to show appreciation for the employees which is very rare nowadays. You are rewarded constantly for your achievements and if you do your job efficiently and work hard you will get promoted. Great people and environment! Only bad thing in my opinion they could change is they do not offer maternity leave and also the pay is pretty low starting out. But you do get raises. 

The manager for Indirect Lending made working there a living nightmare. She rode me like a dog-every minute of the day. When I finished with “training”, I was expected to know everything and to do it at such a fast pace, that it caused mistakes or typos. 
Any job I’ve ever had before or since, has never treated me in such an unprofessional way!

Working at EECU: Company Overview and Reviews

EECU

EECU Ratings

Popular jobs at EECU

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected