accountant

wastewater operator

senior operator

senior electrician

senior business analyst

EPCOR

The co-workers at Faneuil were amazing as was the camaraderie; the hours were pretty good and there was much opportunity for overtime.  Their policy on handling rude and vile customers needs to be revisited because sometimes hanging up on this type of customer is the only way to get their attention and the 3 minutes allowed per call doesn't always allow enough time to accumulate everything needed to properly assist the customer, especially if they are already worked up before they get to the representative or are particularly slow in their ability to understand; "to help" is why the CSR answers the call.  Supervisors need to support their CSRs more because they are doing the best they can with customers who feel "entitled" to be rude and obnoxious because they have no phone etiquette.  Back to back calls are okay; they help to make the day go by.  The hardest part was getting to your break or lunch period on time when there was an active call because the company frowned on any variance in these breaks times so many were missed but the customers were happy.  I loved the job but customers need to learn to be more courteous and remember a CSR can help more easily when they haven't been assaulted first.  The CSR is here to help and customers are all too ready to "shoot the messenger" as are the supervisors who are not available when the CSR needs their support and they do not back up their employees.

They bought out my company and have zero reguard for any of the people who worked there ; they are quickly firing everyone and if you are “good enough” “maybe one day you will be an EPCOR employee “. Throughout the entire sale of the company they promised we wouldn’t lose our jobs. I was there for 6 years at $20/hr and they told me if I stay to help the “transition” that they know a great work from home call center that will start me at minimum wage. Seriously can’t imagine how they sleep at night.

What is the best part of working at the company?
The ppl, they still believe in great customer service and don't allow anything else!

What is the most stressful part about working at the company?
There is nothing stressful about the job.

What is the work environment and culture like at the company?
It's a fast pace call center, with some slow times here and there. 

Everyone's very helpful.

What is a typical day like for you at the company?
Sign in, answer calls, attend meetings rather it's about my progress or company/system updates, answer calls, and sign out.

I thoroughly enjoy working for this organization. I am well supported and feel heard. No doubt, this is a fast-paced environment and isn’t for everybody, but it’s for the people who thrive in that pace! The benefits package is great, and taking advantage of the after hours development is a huge perk for personal development planning and growth within the organization. Leadership at all levels has proven to be supportive and has demonstrated commitment to the ethics and respectful workplace policies. 

Only company you'll get a chance to work for that will hire you temporary. Allow you to get a Permanent position start a career then Lay you off due to a so called workforce reduction but in your Lay off meeting offer you your position back but as a Temporary Worker... Will also claim to be one of the top 100 Best Employers in Alberta for new employees.... Great employer if you want less pay, no benefits and a 2 week non paid break between contracts. 

Clock in, review your sheets, go to your designated station, learn the  movements and pieces and than calculate the amount parts you have made after the day is finished. I learned new skills with a power screw, different machines, and to be fast paced. The management was quite strict, but also kept you on track. The hardest part of my job was to learn some of the machines and what to do with the parts. The most enjoyable part was the friends I made.

I have been with EPCOR for over 8 years and enjoyed my time here. I have learned much from my supervisor and am confident in all my job duties. Upper management has always shown that we are appreciated and always treated me with much respect. 

What is the best part of working at the company?
People that I worked with! 
Great company also!

What is the most stressful part about working at the company?
Micro management from my immediate supervisors!!!!!

What is the work environment and culture like at the company?
Family! Family! Use to be when I worked there.

What is a typical day like for you at the company?
Putting out fires! Sunny & Hot

Enjoyable place to work, I love working for a company where I haven't run into one person who's goal isn't to help a customer or coworker. Good pay, even though after seeing the other reviews I might need to switch over to Epcor Canada, lol.  Excellent benefits, prompt management assistance, and love amongst each other!

Epcor is good company, but management and all supervisors are a joke, and very very unprofessional and use there job positions to bully are threatening employees jobs daily. And very hypocritical management.

Top Job Titles	Average Salary
Accountant 3 salaries reported	$85,000 per year
Wastewater operator 1 salary reported	$25.50 per hour
Senior operator 1 salary reported	$31.59 per hour
Senior electrician 1 salary reported	$33.50 per hour
Senior business analyst 1 salary reported	$77,500 per year

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