security guard

sales representative

security officer

EPS Security

I have worked for EPS Security for a number of years and have no intention of going anywhere else. It's a family-owned company which means you get to interact with the owner on a regular basis, and it's clear that they care about their employees as well as their customers. 

I work in the office and have very regular communication with my management, at least once a week face-to-face and nearly daily via email or the internal chatting system. Expectations are high but manageable as far as work volume and decorum. It is very common for a big project to be split up amongst the entire team to get it done more quickly and prevent one person from being overwhelmed. 

There is an extensive and constantly updated manual that you can search on the computer to work things out on your own and the team is great at working together to figure out how to handle unique situations if needed. Management makes sure the team feels empowered to collaborate to come to decisions. Most importantly we know if we make a decision the management team will support it.

Some of the people on my team work a hybrid schedule at home and in the office, others are in the office full time. Some weeks you leave work at 4pm and on the opposite weeks you are able to leave at noon on Friday. Management is flexible if you have an appointment during business hours and will let you make up hours or adjust your schedule if needed. 

Everyone is really friendly and helpful, and lots of people participate in the Fun Committee’s activities. There’s a quarterly newsletter in the Admin Team where people can submit things that are meaningful to them (anything from self-care tips to pet-friendly plants, there’s even been a horoscope) and management can share tips or ideas they come across. I think that the culture on the Admin team is great, people are interested in you as a person, not just as a worker. When I joined they welcomed me with open arms.

From a company culture perspective, I like coming in and seeing the people in the office, and while I primarily interact with Admin team when I talk to people in other departments everyone is really great. I feel like I can rely on the other departments when I’m working on something that requires collaboration. The Human Resources Team makes a great effort to show employees that they’re valued through company events and special catered lunches, even if these last few years they’ve been altered to ensure everyone’s safety with Covid.


I review my work orders for the week. Sometimes I have to travel an hour or more to get to each job. I plan accordingly for drive time to assure I arrive with the scheduled appointment time which is generally between 8:00 am and 8:15 am unless otherwise stated on the work order.
 
Although I have only been with EPS since November, I have learned quite a bit about commercial and residential security systems and fire alarm systems and the building codes for each. There is still so much more to learn and am currently in classes to obtain a NICET ( National Institute for Certification in Engineering Technologies) level 1 certificate.

I work with a good group of people that seem to always available to answer any questions or concerns pertaining to my job. However, upper management doesn't always seem to communicate fully with technical management and work order changes happen almost on a daily basis. Often, this causes confusion and frustration among the technicians. 

I'm lucky to have the opportunity to work with some of the best security techs out there. Everyone that I have worked with has been a valuable asset to EPS. Their expansive knowledge of the security industry is incredible and they are good people.

I would say the hardest part of my job is the constant lack of communication. The almost daily changes to work orders. It makes difficult to plan accordingly for drive time. Every Wednesday we have NICET classes from 7-8 am. About 50% percent of the time, I'm scheduled to be at a job site around the same time I'm to be in class. That makes it difficult to get the training I need to pass the NICET level 1 course.

What I enjoy most about my job is the independence. I often work alone. I interact with my customers on personal level and build a good rapport with my clients. My dependability allows little to no supervision on my part and at times left completely alone in customer homes while doing my assigned tasks.

Despite my having 3 advanced degrees in electronics, I was treated very poorly by the sales department and management.  This company likes to keep a wall of separation between the Sales and Upper Management and everyone else.  To maintain this wall, they treat us as the corporate executives of McDonald's would treat their minimum wage employees despite many of their employees having college degrees.  The job itself is great- being on the road, going from place to place, and servicing one security system after another.  It falls apart the instant you have to deal with upper management.  They act as if you're wasting their time.  You're not even allowed to walk into the main building unless you have a really great reason and they out of your way to ensure that you feel uncomfortable until you get out of their presence and back on the road.  This job is very cutthroat and nothing is even done by management to hide this fact.  Advancement is achieved by kissing up and pointing out mistakes made by others.  I wish I was exaggerating. Despite how much I loved the job, I handed in my letter of resignation after 3.5 months.  I found another electronics job where I was given the respect I deserve.

The company has expanded despite itself, getting lucky with some good and some great hires. New ideas are frowned upon and growth is intensely discouraged despite what you would be told starting out. Many really good people working there are driven out, the company does not care about retention and feels that anyone is replaceable at all levels. Pay is far below what you could expect for similar work across the board. Big picture thoughts and creating relationships is discouraged. Most in management are worried about their image and fear confrontation more than they care about tackling difficult decisions and pushing their departments forward. Most have an fixed, anti-growth mindset and there are constant disputes between departments. They are not customer focused, they see customers as transactions and do not appreciate customer perspective across the company. Their measures of success are undefined and often they do not provide measurable goals. Training across mist departments is poor and you are discouraged from asking questions or offering solutions. If EPS was not providing a need and hadn't already been established, it would not be successful. 

To get you to start working with them they make a lot of promises that are not followed through with. They make all of these claims that it's a great place to work and the people are great too, which is partially true but not totally.  They promised me the vacation that I had with my previous employer, only to find out after being there for two weeks that it wasn't something they were willing to do. The people you work with are great, but any higher than the bottom people start to change. There is no trust for employees, they are checked up on constantly whether they have been there for weeks or years. You are micromanaged to such an extreme point it's kinda silly. They tell you that they have all this help for employees in need which isn't true. Just a waste of time until you find something better.

I have been at EPS for 3 years, I will retire here. I am in the commercial fire install department. I love my job, excuse me, I love my career. This is a company that someone can retire from. The fellow techs are very helpful, we look out for each other. I have read the other comments on this thread I feel disgusted. All the managers I have had have been very helpful. The training manager is extremely knowledgeable and the training room is filled with every product we have. This company took me, a guy with absolutely no experience in this field of work and gave me shot. Now, I am one of the most valued techs. All it takes is a little self motivation. If you have the motivation EPS will help and guide you to be the best you can be.

The typical day at work would be a bit of driving compensated for.  Work on job site includes running wire and installing detectors and other devices including the panel and Kypd. then return home and do the paperwork completing the job zone list job progress etc...if your focus on the goal is sharp you will be rewarded. if not you will have issues as expected. management is willing to help when you show progress.  the hardest part of this job was focus. Again if good with focus this job will reward. If not well keep trying.  I loved the people. Management even when negative always reminded me "its not personal".  The company picnics and outings were fun baseball game and in day picnics in the parking lot were the best!

Great workplace culture within most of the Tech departments, service, parts, etc. It is very family—and vet-oriented, and there is lots of support for entry-level learning and career growth. 

Once you get into office staff? Seriously unfortunate management politics. If you keep your head down and just follow what they want great, but anyone who doesn't will get in hot water sooo fast. Mistakes are made often by using quick fixes and bandaids on issues that need resolving. Management claims this is because the job is just jam-packed day to day but that creates a breakdown over time. Any attempts to talk it out will be met with corporate speak and finger-wagging.

Decent job, but definitely don't stay longer than 2-5 years unless you're a Technician. 

If you are looking for a great place to work you definitely need to check out EPS Security! It's a great local and family owned company with emphasis on providing exceptional customer service. The management team is second to none! They are amazing and great to work with! They make our jobs fun and enjoyable on a daily basis and that is hard to do as of late working remotely. We have such a great team! The compensation is good and the flexibility is also. Some weeks we get out at 4 and the opposite week we get to leave at noon on Friday. If you are looking to make great money and enjoy going to work everyday then this is a great place to look. 


If your new to the trade it is not a bad place to start. You will receive basic training & be thrown into the deep end so you will find out quickly if this work is for you. If you already have experience you will be paid only slightly better than the kid right out of high school. And while raises are supposed to be based on job performance everyone usually gets the same amount +/-0.50. 
Getting materials for the job is rarely an issue however getting help often is. Project managers & supervisors are stretched thin. The training department is good about keeping you on track to get or keep your certifications.

Top Job Titles	Average Salary
Security guard 1 salary reported	$19.00 per hour
Sales representative 2 salaries reported	$76,108 per year
Security officer 1 salary reported	$22.60 per hour

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