flight agent

customer experience specialist

cleaner

shift leader

cabin leader

ERMC Aviation LLC

What is the best part of working at the company?
Friendly co workers. Four day a week schedule. Help was always available if you ran into a problem. 

What is the most stressful part about working at the company?
Working 12 hour shifts three days in a row. Lack of sleep between shifts. System breakdowns resulting in a loss of a line, out of four for me, sometimes three lines resulting in multiple bags jamming up. That was rare but two lines was typical. Still volume of luggage needs to flow evenly across all four lines. 

What is the work environment and culture like at the company?
Loud due to machinery. Also, in my area, no air conditioning so very hot. Winter? Very cold. Culture: mostly Jamaican workers but, very nice and helpful. 

What is a typical day like for you at the company?
I worked overnights. 6pm to 6am. A typical 12 hour shift after clocking in I report to my work area. Mine was in Concourse one for United airlines plus other airlines. Check the big board that has all the belt lines. Green across the board meant up and running. Also making sure the x ray machines were operating. Then monitor luggage as they traveled the belts. Straighten as needed. Jams, like a log jam, happen. Clear and reset from Emergency stop buttons at location. By 10pm flights are over that night. You will do PMs for a few hours. Mostly cleaning machines. By 4am flights resume. Clock out at 6am.

Horrible company to work for.
Management sets you up to fail and they throw you under the bus when they under perform, and they under perform a lot. They teach you only the lazy way to do things so you'll work fast (management is paid salary so they show up late and rush everyone to work quickly so they can leave early, cutting the employee's hours in the process.) Contacting regional manager does nothing, only increases the pettiness and frustration you have to deal with. The administrative assistant and manager are always fighting over who has authority to do what, constantly overstepping each other's responsibilities and dragging employees into the middle of it.
Parking is not free, we are supposed to get reimbursed for our parking fees but be prepared to fight tooth and nail for your money because the administrative assistant conveniently forgets to include it every single check. So never throw your receipts away because they don't tell you how to check for the reimbursement so by the time you figure it out, if you don't have those parking receipts then too bad.
You'll regret working here guaranteed. 

Company is very unique in the sense that there is no transparency for growth or compensation. The only salary bumps are the minimum wage mandates which is unfair that a hard and dedicated worker gets paid the same as a lazy complacent, incompetent worker. The hard worker usually gets more work/tasks with little to no support or even acknowledgement or appreciation for work done. Saying "Thank you" is free but even that simple phrase can't be done from your superiors. Clients very often belittle your presence and have no compassion or humanity towards one another which always refreshing. Most of, if not all ideas/concerns are seen as miniscule and not worth the time to discuss or explore. Many issues will be brought to upper management but ignored until it affects them and then they act fresh and dumbfounded. Want to be advocated and promoted as a individual for growth and exposure?  If no then this company is perfect.  The company does not incentivise or reward individuals or anyone really and credit usually gets gobbled up by the upper management from the  client making them the star and not the team/people who actually get things done time and time and time again. 

Our day usually starts with a briefing and then it's on to the task.The job is generally a routine one whereby we would be doing the same things daily. The challenges however is on some days the break between each assignment is limited and we can be going long hours before we get a break of sorts or even lunch. This can exceed 6 hours ,though not every day, it is too often considering the staff compliment. This is when workers are most vulnerable to failures. This however is a management issue and can be adjusted with better coordination with dispatch and utilization of the work crews.  The salary for this job should  be a minimum of $25 per hour to compensate,  stress level is rather high and there is alwats  unpredictable encounter of danger every day. At the end of each day it's quite pleasing to know you did your task and there was no incident, accident or delays which are  the biggest defeat to a good days work.

ERMC was good for a season. It was a great starting point after I closed my contracting business to work for the boss man. I gained a lot of experience and found my passion in Operations. I worked my way up to Operations Manager and to keep my job (due to company downsizing) I had to travel. I met some incredible people and worked with several different management companies within the malls. Each mall atmosphere was different, but I treated all employees like people and not a number. I treated them fairly and showed them that I wouldn't ask them to do what I wasn't willing to do myself. I gained lots of respect; however, it didn't necessarily translate into monetary reward. I haven't had a raise in 3 years. Hardest part of my job...being away from my family for weeks at a time. Most enjoyable part of job...love the type of work I do, meeting incredible people and customers and making life long friendships.

This job has a very high turnover rate — many employees quit within weeks due to overwhelming workloads, poor management, and lack of proper support. The physical strain is significant, as you're required to be on your feet for long hours without proper footwear. Management often says they care, but actions don’t reflect that. Supervisors are unorganized, and leadership lacks clear direction. You're often left to handle large, upset crowds alone, and the job can be emotionally exhausting. Despite being on the front line in difficult situations, the pay does not reflect the level of responsibility.
On top of that, they call frequently asking you to cover other people’s shifts, even on your days off. While helping people can be fulfilling, the overall environment is draining. I’d recommend seeking opportunities elsewhere within the airport that offer better structure and support.

What is the best part of working at the company?
There is no good part about working here! Avoid it at all costs. A lot of people they have at this job is insane and the new hire rate is crazy. There is favoritism as well and it feels like high school all over again. 👎

What is the most stressful part about working at the company?
The people are stressful and I have worked here for about a year now. The fights, arguments and childish activities are bad! It’s like a daycare.

What is the work environment and culture like at the company?
The work environment is good but the different cultures is what the problem is and that’s why it’s like high school with different groups and favoritism.

What is a typical day like for you at the company?
I work and get my job done, but for some people working hard only gets you to be used by leads or supervisors and other people who are lazy and hide and avoid work somehow get away with it and when we are being rushed or we have a short period of time to complete a task, the hard workers get yelled at unlike the slackers.

What is the best part of working at the company?
Nothing best part, only bad part 

What is the most stressful part about working at the company?
Shift changes every 6 months, including 1am to 2am late at night. Supervisors are lazy and use different excuses to fire employees. A company with close to 100 employees has no union, so the welfare of employees is not guaranteed, employees can be dismissed for various reasons without responsibility, and they are subject to legal constraints.

What is the work environment and culture like at the company?
There is no place for the driver to 🍴take a break 🤷‍♂️ only have 30 minutes break time, 

What is a typical day like for you at the company?
The company felt callous and impersonal, and I felt like every one would be fired after 1-2 years at this company’s,so they were constantly looking for drivers to stay operating , and every one to two months drivers had to complete a lot of online training courses at home that had nothing to do with the driver's career. It takes about 2 hours to ten hours

Used to be Second in command. The turnover is ridiculous. We lost many good guards over a short time span due to lack of pay and bad benefits. Upper management was very restrictive in allowing me to lead my team. I have 11 years of leadership and management experience and 5 years of security management skills and experience. Middle management is given no actual purpose except a body to fill hours. I felt HIGHLY underutilized. Scheduling is sloppy and makes it impossible to have a work life balance. Pay is SIGNIFICANTLY insufficient. There is conflict everyday with tenants and shoplifters, and security really can't do anything about it. Our hands are tied due to certain policies. We are basically there as punching bags who can't do much about anything. Security is there to lock and unlock doors and there as a customer service person. The staff is friendly but thats the only good thing I could say. 

What is the best part of working at the company?
Airport currently under construction.  Hiring manager doesn’t tell you. work is not steady. Not a stabile job.  You will have periods of unemployment.  Construction done in parts as sections are completed you will be placed “on call”

What is the most stressful part about working at the company?
Airport is currently under construction hiring manager doesn’t tell you when sections of construction are finished you will be placed on call. It is not steady work. It is not a stable job.

What is the work environment and culture like at the company?
Negative ,backbiting and industrial.  airport schedules change frequently every 2 to 3 months. They will ask you to change your schedule.

What is a typical day like for you at the company?
You are asked to assist hundreds of passengers with directions and they often don’t have enough employees working. You will be left by yourself a lot of times to complete this task.

Top Job Titles	Average Salary
Flight agent 4 salaries reported	$16.26 per hour
Customer experience specialist 1 salary reported	$19.00 per hour
Cleaner 5 salaries reported	$20.46 per hour
Shift leader 6 salaries reported	$17.73 per hour
Cabin leader 5 salaries reported	$21.16 per hour

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