research scientist

specialist

director

senior sales specialist

research project manager

Company work is completely online. You submit application to grade standardized tests online for 3 to 5 days, in four hour increments. Application process is thorough, but SLOW. Company sends you snippets of information to complete one task at a time, then another snippet a month or so later. After application is accepted, you must be certified on how to test. They give you grades to be certified based on your experience. It pays 11.00 an hour. You are paid for certification, up to 6 hours and get two chances at certification. You are given samples, benchmarks, and rubrics in order to "train" for certification. 
SAMPLES AND TRAINING FOR CERTIFICATION IS LIMITED! Once you feel comfortable training, you try for certification. If you don't pass, course does NOT tell you what you did wrong, so you don't have any idea how to improve. Then when you go to re-certify, you get the SAME information - both in training and certification. 

Once you DO certify and are able to actually grade the tests, you have an online chat "Leader" who you can defer your questions, but also they will weigh in your scores:  For example, I had one leader comment back that one of my scores should of been a different score than what I gave. This begs the question of why am I scoring, if my grades are going to be questioned? Especially after I've been certified?

Don't expect to get all the hours you sign up for either. I signed up for eight sessions of four hours each. They scheduled me six of them. Then after my 4th session, they sent me an e-mail saying all the tests had been graded so my time was over. 

Leaders are pretty subjective in their grading - I did not understand their rationale for some of the scores they gave - both positive and negative..

I have worked as a rater for ETS for several years. I am now hearing that only raters received a pay cut and not Scoring Leaders. Is this a joke? I am tired of this company treating me like a dog. Hold on, I think dogs get treated a heck of a lot better. They are rude and discourteous!!!! They cancel shifts regularly without really any consideration that I took a block out for this day and easily could have made money elsewhere and now I'm left holding the bag without compensation on a last second cancellation. PLEASE!! I have talked to other raters about this and we all are in agreement that this is killing rater morale and will lead to lack of productivity and will hurt the needlepoint accuracy that these tests command. It's only human nature to expect that. They brought it on themselves. They have a fat rater pool and a false sense of security about this decision that was made. It will hurt the brand, you better believe it. I am holding on here, but guess what you are gonna get what you pay for. And you can forget about loyalty and working overtime when asked.

PS. I totally encourage all raters affected by this to get their voice heard and to post this injustice on all relevant websites. You will see it on a basic search. Sometimes it's not just about money, it's about ethics and principles and doing what is right. This is horribly wrong and unjustifiable as well!

The job itself is terrific and I thoroughly enjoyed it. Schedules and available days are very flexible. The program coordinators are communicative regarding changes to scheduled shifts. Shifts supervisors are generally helpful and usually professional and respectful. My only real complaint with the actual work was that it was very hard to get a sense of my productivity levels and/or quality of work. Shift supervisors are not allowed to be forthcoming regarding these details, so I always felt a bit in-the-dark regarding how well I was performing. This complaint is inconsequential, though, in comparison to my grievance with this company: in December 2017, the company emailed all employees of one section informing them that their pay rate was going to be reduced by 25% beginning in February 2018. They gave no reason for this reduction. The pay slash is apparently being administered across the board, regardless of tenure with the company, quality of work, or etc. The company issued a tersely-worded ultimatum that says for all intents and purposes, "accept this unprecedented, unexplained drop in your income or get out." I'm aghast that a company of this caliber would treat its employees with such callous disregard. If they slash pay once, they may very well do so again in the future, too. I highly suggest finding employment with a company that will show its employees more respect.

A typical day consisted of meeting with staff members first thing to be sure that they were on target to produce the payroll process, assists in any issues that need to be elevated to a higher level.
Review e-mails to determine what was priorty and what could be resolved at a later time. I developed lots patience dealing with so many different personalities.

I learned a lot on how to be a good leader and how to help my staff excel and grow in their knowledge.

Acquired many true friends.

Worked on many projects as the subject matter expert.

The hardest part of the job was working with so many different personalities. Solving issues that related to the system that produces the payroll. Keeping up to date with state and federal governmental changes that affect payroll.

Basics:
1. part-time
2. inconsistent - work can be scheduled or cancelled at a moment's notice
3. very little communication 
4. no real heirarchy - you don't really have a boss, so using ETS on job applications is difficult
5. decent pay - between $11-$15/hr
6. usually only 4 or 8 hour shifts with preference given to 8 hour shifts
7. working online staring at a computer screen
8. often the ONE system used by ETS has technical issues that make it difficult to complete your job in a timely fashion
9. tedious work grading papers
10. scoring rubrics are not as objective as ETS would like you to believe
11. no real information about your job performance unless it's negative
12. can only do the work from a computer, no tablets or mobile devices work with the ONE system
13. easy to apply and work for multiple tests within the company
14. when a test that you score for is cancelled, they usually recommend another one to you
15. training is often long and tedious, is required, and rarely introduces new information
16. possibility for advancement, but it's rare
17. you choose your own schedule, but ETS gets the final say on if you actually work or not during the days you choose

What is the best part of working at the company?
The pay was by far the best part of the job because it was enough to make you think about leaving instead of just quitting immediately.

What is the most stressful part about working at the company?
There was little to no structure for on boarding and no centralized source of information. People were encouraged to ask coworkers for supervisors for help, but were treated poorly if they did, despite having no other way to learn the mirad of ways to complete complex tasks.

What is the work environment and culture like at the company?
Your direct coworkers were usually very kind however, because of the constant stresses of the job, many of which were avoidable with some restructuring, people were pressured to form cliques to avoid petty backlash or being overburdened.

What is a typical day like for you at the company?
The day to day operations were hectic. You never knew how much your workload would be nor if the constantly failing systems would allow you to be able to do your work efficiently. Most of the time we were told that if the system was down it was "our job to figure out a way to make it work".

When I started here I loved the job. The work was intriguing and you felt like you were doing something to help people. Eventually it became more and more corporate, more and more about the bottom line, which was not what was what it was about for a non-profit when I was hired. There is no room to grow in this company and most of the management is ineffective, although they are top heavy with VPs and middle management. Management is constantly changing their minds about projects leading to a lot of re-work and costs, then they complain about the costs to the employees who actually have to do the work..
Employees are treated much differently depending on who your manager is although the company policies are supposed to apply to all. Some people get to work at home, some people don't, depends on if you are a favorite or not, it has nothing to do with your productivity. People are not very social here. There aren't any social activities, nor is there an onboarding program, or team building activities. There is a lot of monotonous work here. I could go days without talking to anyone at work.

When I started at ETS I made a decent amount and the flexibility with work hours and being able to work from where ever I needed was a huge plus. That being said, in the 15 years I have worked there I have not received a single raise (not even a cost of living raise) and they even LOWERED our pay in 2018 by 3$ an hour. They have also stopped paying for the remainder of hours they have scheduled you for in a day if they run out of responses to score and they can cancel a shift with less than 24 hours notice and no longer have to compensate you at all. So they can essentially schedule you for a full 8 hour day and only have you work and pay you for 2.  ETS offers no furthered education and offers no help with furthering your skills. Recently they have begun outsourcing scoring for the exam and I get almost no hours. They give you no indication what demands are going to be and are constantly looking for ways to pay you less. ETS does not care about or respect your time, effort, or dedication. I have also consistently watched them do things that directly go against current research. Highly disappointed where this job has gone.

I was in Facilities as a facilities manager/crew chief. A typical day consisted of the day to operations of 2 warehouses, a floor in a high rise downtown, as well as several floor in a high rise located about 3ish hours away. Duties also included hot and cold calls, tenant issues, repairs, maintenace and capital projects, among many other things. 
I learned how to manage projects and provide budgeting input for upper management. Also learned a lot about vendor management and customer service.
The workplae culture was fantastic. It was focused on inclusivity and performance recoginition at every level. The CEO held regular "all staff" meetings in person and via video for the remote locations..of which mine was one.
The hardest part of the job having to leave it.
The most enjoyable part of the job was the autonomy I had as a remote Facilities manager in making decisions and affecting the quality of outcomes. 

My team was excellent, but the management was extremely poor. There are directors and sr directors who do very little and when they do interject their thoughts, they make the job more difficult than it has to be. A lot of managers and directors are in roles they don’t belong in and their teams pick up their slack. The employees who complete many of the day to day work tasks are great, but the management needs to improve. The staffs in various departments are extremely thin, so if someone is out of the office, good luck finding someone who can assist you with whatever you may need. There is a lot of outsourcing going on at ETS, which leads to little job security and makes employees feel very uneasy about their roles with the company. I’d be very cautious before taking a position at ETS, and it’s not due to the work or the coworkers you will have. It’s all due to mismanagement by decision makers and an extremely thin staffing module. 

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