lot porter

shop assistant

tire technician

service porter

body shop estimator

EXPRESS CREDIT AUTO

To my understanding this job’s compensation was much better several years ago. There are opportunities to make money, however each store varies heavily on traffic/leads. They also vary store to store on who gets what customer. Some have an up rotation, others are a free for all. Management is lacking, in some cases downright lazy, and your sales managers are arguably the hardest working/most underpaid. Income is capped on cash deals, doesn’t matter if they pay the entirety of the vehicle off and the company makes a full profit. It also doesn’t matter if you are selling well, if you aren’t logging at least 1 minute phone calls 20 times a day, which can prove difficult if Customers hang up the phone, or do not have a voicemail set up. In my time here it’s become more of a call center than a sales business, and they’ve cut the ability for us to sell to lower income families heavily which has hindered business. Not an ideal place to work if you are looking for stability in income, or fair treatment.

A typical day at express credit auto works begins at 8:00 I get all my tools and equipment ready for work. And make sure that I have enough gps devices in my tool box to cover all the techs. Then I go around the shop in a circle working on the techs cars so they can detail or where every they need to go as far as location. What I have learned at this job is that car lots moves at a fast pace sometimes and how to locate different parts in the cars, managment is alright sometimes I don't understand how everything breaks down but then my manager will tell me how it goes but changes on a weekly base's. I ready just stay to myself I only talk to certain people at my job but the co-workers that I do talk to love to be around they tech me on how cars lots works and what they are looking for, The hardest part of my job their are not none. I think the hardest part is working in small cars but that's it. The most enjoyable part of my job is seeing my dream cars and get to sit inside of it

ECA is a great company to work for and I would recommend anyone to work there. A typical day consists of getting ready and preparing yourself to evaluate applications to see if they qualify and meet the company's guidelines. I have learned that it is vital to probe your customer and understand what their needs are and make rational decisions that will benefit both the company and client. In addition, you have to rely on facts and not emotional bias. Upper management was really empathetic to its employees but lower management seem to micromanage unnecessary things that effected the work environment and productivity. The most enjoyable part of my job was knowing I was part of a reputable company and my presence meant something. I was able to help people in ways I couldn't imagine.

The shop managers are inconsistent and inconsiderate  
The environment is very toxic and filled with poor leadership and abuse of managerial authority.  The managers are profane and they will do anything to impose their will. There's no form of support for the employees and  contacting the human resources department is a license for managers to be abusive.  Due to the co-optation of the person who is supposedly an advocate for fair treatment and corporate development.  There is a variety of things that make the behind the scenes environment toxic and detrimental to subordinate employees. 

start 830 install vlm check radio for function check for aftermaket parts and removed if needed I learned how to install a vehicle location monitoring systems. Most the management was great just one that didnt really know how to conduct himself with employees or he woyuld talk down to you like you are less of a person because you work hard for a living. hardest part was putting up with a none well oiled machine(company) the people i did work with and the freedom as long as you did your job.

Overall, you show up to work and you get paid. All of the stuff that goes on up there made me want to rip my hair out and never go back. Management is deplorable and the shop is messy. The blame game is huge there and nobody takes responsibility for anything. If you're just trying to make ends meet than sure it's fine but its not a career type job. High turnover rate and ridiculous management. Nothing against the company itself but the management in the shop was absolutely atrocious. 

This could be a good place to work. I tried to stick it out in spite of the service manager.  I lasted 4 years but the abusive attitude was too much. The benefits are good as well as the paid time off but upper management continues to allow a tyrant to run the service department. It did not matter that I was a top producer in the shop. I was still belittled and insulted regularly. This combined with the poor conditions and poor facilities caused me to have to quit. I would advise techs to steer clear.

My three years with this company were very well. The people that I worked with are one of the best in the industry. The shops all have climate control and and are very well maintained. This job was one of the better one's I had. Did not want to leave, but that is just the way things are. Things began to change with the new management. The person that was put in charge of the Service Department was still wet around the ears. He was clearly not the best candidate for this position. But other than that the company it self is a great place to work.

At one time, this was an excellent company to work for. As with most businesses the struggles with covid took a toll and the first thing to go were the "extras" that really kept morale high. Many changes in management left us confused and bewildered, no real direction. As a lower level employee, still a good company.

What is the best part of working at the company?
Good management. We move cars.

What is the most stressful part about working at the company?
Freeway traffic. Hazardous road conditions.

What is the work environment and culture like at the company?
Very goal oriented. No room for unprofessional drivers 

What is a typical day like for you at the company?
Start at 8. Drive until 4. Move cars.

Top Job Titles	Average Salary
Lot porter 4 salaries reported	$17.13 per hour
Shop assistant 2 salaries reported	$18.50 per hour
Tire technician 2 salaries reported	$17.50 per hour
Service porter 1 salary reported	$16.50 per hour
Body shop estimator 3 salaries reported	$18.00 per hour

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