office clerk

EYE CENTER OF TEXAS

Monsters. Monsters. Monsters. The administration do not care about you, the patients, or even being decent human beings. They only care about the money. They pay everyone differently and you are supposed to have no idea how much everyone else is getting paid because if you talk about it, the terminate you. There are virtually no benefits. They will torture you for being human. Any time off you are scoffed at and treated badly. Everyone is out to make everyone look and feel bad. The high school janitor has a better work place than here. I am suicidal because of this place. You get paid nothing. Treated like nothing. Your humanity is tortured out of you until you have nothing left. Barely anyone knows what they are doing. No one trains and expects you to know everything. The supervisors just sit around and spew drama all day they do not help or fix anything. PTO is occurred at a snails pace and they want you to use it for FMLA doctors appointments sick leave EVERYTHING. They overbook as much as physically possible. They test your vulnerability. The doctors and management are abusive. They want me to do things opposite of what I've learned, because the right way demands too much time. If you are a patient, be aware of the medications on file and the medications they are prescribing you because most assistants do not check to see the doctor wants you on it before calling in a prescription. They don't check to see if it counteracts with what medications you are taking, and they wont even ask you. Sometimes they wont even ask to see if you are taking any meds.

Pros: The doctors are actually very good at what they do. There some great employees who really care about helping the patients and each other. Opportunity to learn a lot quickly if you want to. 
Cons: Always overbooked and understaffed. Fast-paced and stressful environment overall. Employee turnover is constant. Doctors speak very disrespectfully to employees. Computer systems are outdated and always going down. Employees have no work/life balance and the quality of patient care suffers because the whole focus is making as much money (booking as many surgeries) as quickly as possible, while spending as little as possible on employee pay or maintaining equipment. Constant last minute tech schedule changes. Frequent travel, depending on your position, sometimes from one side of Houston to the other, and often with no prior notice (don't make plans). Benefits aren't great and are expensive.
Tips: If you don't have young kids, don't mind sacrificing your social life, don't need to fully support yourself financially, and you have thick skin or are used to verbal abuse, then this is honestly a great place to start out and learn a lot in a few years time! You can learn retina, glaucoma, cornea, cataract, lasik, scribing, charting, minor surgeries, and lots of the latest and best testing and equipment skills here. Just get out before it affects your physical and mental health too much. Don't fall for the loyalty trap, it only goes one way, and other places pay more anyway. 

Please do yourself a favor and work somewhere other than this joke of a practice. They will not properly train you and will expect you to know everything. The favoritism is out of control, so be prepared to be in the same place all the time and not have a chance to develop new skills. The team leads are not reliable nor dependable because they have no idea what they’re doing. Upper management is a complete joke and waste of time, if you go to them for complaints or concerns, nothing will get done, you’re just wasting your time and energy. There are some doctors who will want to develop a professional relationship with you and there’s others who couldn’t care less and will want you to do everything for them. Residents think they’re above you when they themselves make constant mistakes. The turnover rate is ridiculous because this place doesn’t take the time to properly train people. Upper management only cares about the number of cataract surgeries that are scheduled. You will never see a raise if the numbers aren’t up to par. You will be constantly stressed and frustrated while working here. You have to travel to other locations if they’re short staffed, yet you won’t be offered to get reimbursed for mileage. 0/10, do not recommend.

Patient schedule over booked. Procedures and protocols are constantly changing. Long patient wait times. High deductible insurance offered. You can learn a lot, however pay doesn't change. Overwhelming patient calls and messages. Low staffing in all departments. High employee overturn. Poor management senior techs think they are supervisors extremely rude to others you can bring it up to management but nothing changes. Everything seems to be delayed here, machines constantly break down but expect work ups to be fast and correct. Travel is a must for all techs however, not worth the mileage pay. You can not have over time, but they do not allow you to leave early unless you check with management lunches are only 30min long. They used to hire techs with experience only now they just hire anyone makes it hard to train when they are not interested. No one is ever on the same page due to poor communication between doctors and staff. You can learn a lot but it may not be worth you sanity. 

This company is terribly ran. The morale of employees in every department is low due to the overwhelming amount of work. You feel absolutely ignored and helpless. This company is staffing new doctors to their team which increases patient flow. Yet they don’t understand why you’re struggling to get simple tasks done as you’re handling the work load of 5 other people. The turn over rate is high and it’s like pulling teeth trying to convince management that we need more staff. They constantly ignore great employees that have been w/ them for years which eventually leads to the great employees leaving. After working here for a while I wouldn’t recommend my friends/family to be a patient here.  Patients are constantly upset due to terrible wait times, difficulty getting ahold of someone for assistance, and constantly say they “feel like another number”. Most jobs have their issues but this place is absolutely on the decline. 

You can learn a lot here; the doctors are great about answering questions when you have them and helping you help the patients, but you have to deal with a lot of bad situations. The management team has never really managed anything and everything seems to be dominated by "the numbers". The only reason most people stay is because of the people they work with, get to know and become friends with but sometimes even they are not enough to keep people here. You work and work and they give you so-called raises that are more of an insult than anything else and if you want to get something close to what you deserve you have to threaten to quit and leave them even more short staffed than they already are. There is so much potential to have a great crew here but it's difficult to get anywhere when only a few people try to make it happen. In the end it's not worth the stress, hassle and headaches.

Overall, the practice provides the best care for patients despite the consistancy of being short staffed and underpaid. Has very poor compensations with lack of management as management does not have appropriate certifications to manage what is considered a corporate practice as it has been growing tremendously. Coworkers lack the education and experience that take the time from the already short staff to train the inexperienced. Hardest part of any position is to have a positive attitude even though our stress levels have to be set aside to keep the practice running efficiently and appropriately. On the contrary, the most enjoyable part of any position is that it is rather open to learning hands on different departments such as Clinic Technicians.

	Answering multiple telephones-lines up to 6 lines.
	Scheduling appointments for Retina, Cataract, Glaucoma, and LASIK patients
	Posted and electronically filed with insurance patients charges, coding included; service fee, diagnosis, and procedure codes. 
	Assisted doctors with dilating patient’s pupils, followed protocol for dark eye vs. light eye dilation.
	Diagnostic Testing for all Patients; Retina, Cataract, Glaucoma, and LASIK patients, 


Working here was VERY stressful and the pay is not good enough compared to cost of living, even if you're a higher up or "senior" technician. You acquire PTO per pay period, instead of in a lump sum, and sick/personal days come out of the same PTO bank. They act like we are machines instead of people. The Tech supervisor and surgical coordinator supervisor were the only two people that ever cared about employees mental health and would help fight for your pay increases.

The work environment is very fast paced and occasionally high stress. There will always be room for growth and learning. Management was very understanding of any situations that popped up. I enjoyed the patient interaction and being able to learn something new every week. There are many offices throughout the Houston area, so you are obligated to travel to the other offices if they need you to. However, it was very last minute and the schedule was never consistent.

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