optician

EYEGLASS WORLD

I started off working for Eyeglass World in Mesa,Az. At the time i was attending ASU tempe campus and it was a great job since it was near my home and school. The staff at the mesa location was awesome, never had a problem working with them they were all very nice and with a good head over their shoulders. 5 months into my new job with them I had to relocate to Tucson Az since my family wanted me to move back with them and so I ended up relocating to my hometown with a heavy heart. On my first day at Eyeglass World Tucson,Az location, I was greeted by the temporary manager which happened to actually be assistant manager and he was nice. He was just filling in the role of a manager while they found a good candidate to manage this particular store. A couple of months went by and I was loving my new home store, of course we hadn't found a manager to lead us but we were handling business pretty well. I contributed in making high number of sales for this location and was on my way to become the optician/receptionist for the Dr. as i had just been a sales associate this whole time. One day I heard they had hired a new manager and I was excited to meet him and see how he would help our store which was in need of a leader. At first this new manager didn't seem so bad. He was a bit quiet and reserved but I figured that was just his role and I was ok with it. Soon enough things started getting tense since this manager had found love on a website and quickly married the person he was dating after only 3 months. I found that odd but never though it would make things so difficult. His new wife was envious of some of the girls that worked there and would make this new manager make decisions that would affect these girls. His new wife became so involved in his manager role that he ended up firing one of the girls just because his wife didn't approve of her working there because this girl was pretty. The girl's new replacement later on quit because the new managers wife made her life miserable as well. This manager is still working there and is still married to this person who is making management decisions without even working there herself.  This should be looked into.

I love my eyeglass world job. I have a great store manager, our team is like a big group of friends, and the enviroment is pleasant to be around just about every day. Its been a great learning experience and the more often than not it's been a real pleasure taking care of customers and feeling like you really made their day. Rarely do I feel overworked or overwhelmed, and for the most part the job is pretty easy once you really get the hang of it. Despite all of the positives and the only reason they don't get a 4-5 star rating from me is the pay. The hourly wage is no longer competitive. They pay less than a fast food chain for hourly pay, and the commission is an absolute joke that is really no incentive to make sales at all. As a full time employee you only make %1.5 commission. So if I sell $5000 work of product in one pay period, I get a whopping $75 in taxable commission. This is little to no incentive at all to push for better sales and is a terrible and greedy business practice. This company regularly makes a killing in profits, and I assume the CEO  is living quite well while all the managers and store associates are getting barely a livable wage. There is also very little room for advancement, as you can learn every job in the store and still not get any raise in pay and the raises they do give you are as minimum as any place I've ever worked. This company either needs to boost hourly pay across the board by at least $2, or at the very least double the commission to drive workers to care about making sales and forming good relationships with customers. Unfortunatlely I'm sure both of these requests will fall upon deaf ears from corporate because to them employees are just a dollar amount and not real people with real needs. 

The location I worked at had a high turnover rate: over ten people quit in a span of eight months, and few if any, replacements were hired. The office's general manager position changed hands three times in the span of ten months, and the most recent GM is not open to listening to employees or changing his policies. The new GM is not good at keeping track of a person's availability, and I, and others, have frequently been denied/patronized for requesting off days due to personal or family issues. Full-time college students that have worked here have had their availability treated as a request for days off, rather than time to attend school and do schoolwork. The environment began to feel toxic after the most recent change in management, which has caused the low retention rate. The low retention of associates also means that you are frequently overworked and not paid fairly for the additional stress that is added to your other duties. I would not recommend working for this company if my GM was representative of the way the rest of the company is managed.

The management at the store-level was absolutely terrible. The general manager created a toxic and hostile work environment for employees by gossipping and showing favoritism. The training was OK, but they throw you put to the wolves to assist customers/patients before knowing how to efficiently perform your job. In my first few weeks, I saw the red flags about the manager (gossipping about employees to other employees). Also, the training was decent, but they will throw you out to the wolves to help customers/patients before you know how to efficiently perform all the job duties expected of you. You would think because the  pay was very low for all the work you are expected to do, that you would make more commission for your sales, but that is not the case. I do not recommend working here. My advice to management would be to properly train your employees, and stop being unprofessional and gossipping about them while you think they are not listening. The store manager micromanages employees and criticizes every little thing creating a hostile and stressful environment for employees.

Your "team" is extremely rude and the manager does not care about it. Everyone is overworked and stressed out all the time because they wont hire enough people. You work alongside doctors yet make minimum wage and you will probably never get a raise or promotion because they hire from outside the company to promote. You are supposed to be cross-trained in multiple roles to help your team, but realistically that just means you are doing 2+ job descriptions for the price of one and management won't hire anyone for that role since you're already doing it for FREE. When you ask for a raise they say you will make commission if you sell anything but that commission is only 0.01%. The pay is bad and management doesn't care if they underpay you. It's a good job for the experience but no one lasts longer than the year, unless you get hired as management. There's constantly a new team and new people training. And the customers are rude and no one will back you up because they expect you to take insult for minimum wage.

The company is owned by investors so it’s very profit driven, even sometimes at the expense of the customer. The company only hires from outside of the company for new management so there’s no chance of advancement or raise. The higher ups will let a loyal employee go if they’re not keeping up to standard, which is now increasingly growing. It feels stifling being expected to oversell to a patient just to meet a quota, ESPECIALLY during a worldwide pandemic when millions of americans are unemployed and need glasses medically. My manager also cut my hours because my KPI’s or my feature sales weren’t high enough. In layman’s terms, I wasn’t adding an additional $150 unnecessary dollars to a bill to meet a quota. To top it off most patients end up returning for refunds due to buyers regret or long wait times. I really am stressed working for this company, and my morals are tested everyday.

It was great working here, at first, but now with new hirer up management and the changes they decided to do it’s total chaos. Almost everyday something is going on at one of the stores that causes a lot of new faces to arrive and travel throughout the district. Mangers have said in order to get paid more you’d have to leave the company first. Come back asking for more. Which some people have done. Or get offered something better elsewhere for competition. Commission is eye rolling, such a small % compared to other competitors, 1.25% of sales then you get taxed. They used to offer actual training, where new hires would ho learn the system, comeback knowledgeable. Now, everyone trains everyone. No matter if you’re a sales associate, lab associate, doctor assistant or actual manager. The “established “ staff trains everyone. 

The company itself is very demanding on what we have to sell to every patient and if sells aren't 5/5 then you start getting write ups and less hours each week. As of my store I was the only person who had the best numbers always 5/5 but never got any actual recognition nor benefit or raise. I did get commission on sales but they never explained how much commission you would get for each sale and when you ask for  break down they just tell you that they will email you something explaining how commission works but I have been working there over a year and have never received anything even after contacting them several times. They hired me for a certain amount of "secure" hours each week but now they are giving me HALF the hours promised and expect me to do the same amount of work as before.

Very high pace environment; you will always have something to do. If you love to help people you will have every opportunity. Must have very thick skin. Overbearing management and poor quality of product completion. Store errors are pushed onto the customer as much as possible to avoid remaking the product. Scheduling completed the Saturday or Sunday before Monday start. You will be able to be self-fulfilled if you have a strong work ethic; compensation will not raise no matter how hard you work or how many more responsibilities you take on.

A typical day included opening the doctor's office, checking in patients, performing pre-testing for the doctor, scheduling, insurance billing, and filing all patient records. I learned a lot about the optical world and how to treat patients with kindness and respect. The management was not supportive of employees, and there were time when there was no manager at all.Out of the five years of employment there were 5 managers, and most changes were in the last three years of employment. I made long lasting friendships with many of my co-workers. The hardest part of my job was being told what to do by three different people. The most enjoyable part of was helping patients with their optical needs. I find the optical industry very rewarding and interesting.

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