program director

client relations specialist

EarthLink

Responsible for generating new revenue from the sale of National Carrier’s business products and services through agent and partner relationships. Responsible to manage a growing portfolio of agents with the goal of accelerating the number of qualified opportunities brought by each agent, using a combination of product awareness campaigns and training programs. Accountable for the sales performance of assigned agents and is measured against an assigned revenue quota of  $15000.00/month.
•	Worked from home based office as one of 5 Channel Managers in the Northeast Region managing and maintaining 70 + Business Partner relationships across 4 states (DE, Eastern PA, South Jersey and Baltimore, MD)
•	Set face-to-face meeting with Partners and their clients on regular basis to train, inform on solution, pricing/SPIFFS as well as helping to get signed contracts
•	Administer and enforce contract commitments, review commission disputes and offload customer escalations.
•	Providing sales support, following up and closing sales opportunities with EarthLink Sales Agents/Partners
•	Managed marketing recruitment campaigns to current and potential agent partners.
•	Administer and enforce contract commitments, review commission disputes and offload customer escalations.
•	Providing sales support, following up and closing sales opportunities with Sales Agents/Partners
•	Collaborated on regulat basis with Client Manqgemet team to increase customer satisfaction and reduce churn
•	Managed marketing recruitment campaigns to current and potential agent partners.

This has got to be the most unorganized company ever. They change methods on a daily basis and then yell at you for not knowing. When you ask your supervisor anything they don't know or will tell you to go on this website and find it. Really? My customer is having to sit on hold while I must go read material that may or may not have the answer. The care dept is the one that speaks directly with customers but are the least trained. My supervisor even told me "act like you know the answer even if you don't".  Wow great management. And for a customer to disconnect services is purely a nightmare. Like what co expects their customers to know they must complete a specific disco form to submit. And no wonder so many businesses are going with other carrriers. The cust service IS terrible but as a prev employee I can say I sometimes felt like they were trying to get rid of customers. They are too worried about stats and how many calls you took each day. And if you were on a call too long you would hear about it. They have migrated other co over which have different programs and some of us received no training and begged for help and access due to we had to get another agent that had access to help us which of course made for a long call that we got in trouble for. I have soo very much that would blow your mind but I can only say do NOT take this service or work there. Either way will give you nothing but grief.

Earthlink has its ups and downs.  Management will talk a big game and make promises, but they're slow to deliver, if at all.  On 2 occasions, once directly and once indirectly, my compensation has been reduced due to policy changes.  It took almost year to make up for one of the reductions, and it wasn't even made up in full.  It's been 4 months since the last reduction and there's been no indication that the company intends to make employees whole. Any talk of promotions or raises are quickly forgotten if they're even acknowledged despite the company being profitable.  

On the upside, the culture is great at Earthlink.  The numerous 20+ year veteran employees is a testament to how much people like working here.  The benefits package is pretty good and largely subsidized by the company.  Scheduling is flexible and Fridays are work-from-home.  Unlimited PTO for salaried employees is provided, which can be a double-edged sword at some companies, but Earthlink never makes employees feel like they can't use PTO.  Employees are required to take at least 2 weeks of PTO every year, and many use 3-4 weeks.  Earthlink also provides a large selection of snacks and beverages free to employees, plus a catered lunch once per week.  

I have worked at EarthLink for 7 years. A typical day at work consists of making sure my team is set for the day by asking questions on expedited orders and training. I then go to my individual work that can involve follow up on orders, making sure expedited orders are flowing, checking my training schedule and meeting planner. I follow up with my daily reports to ensure order accuracy and distribution of orders throughout the day 
I highly enjoy the people I work with as we are all goal oriented and work to achieve the highest quality customer care. We have a good environment and work functionality.
My manager has been very helpful in helping me understand and facilitate my job to the best of my ability. She has been flexible in my work and personal life if the need arose.
One of the hardest parts of my job can be the need to be very multi-talented and positive when an order is not going well and you can be verbally challenged from a frustrated client. I have been able to maintain a high level of organization and diffuse many difficult situations. My recent position is being eliminated due to budget cuts and I will be disappointed to leave this company.

Working as a technician at EarthLink is a fast-paced and often demanding role. The job requires strong problem-solving skills, flexibility, and the ability to adapt quickly in the field. There are times when resources feel limited, which can make it harder to complete work as efficiently as you would like.

Management does what they can with what is available, and I do believe there are people who genuinely try to support the technicians. That said, the position can sometimes feel more reactive than innovative. In a technical role like this, I believe there should be more encouragement for technicians to share ideas, improve processes, and help modernize how work is done in the field.

There also does not seem to be a lot of clear opportunity for progression in this position. For technicians who want to grow long-term, that can be discouraging, especially when you are gaining valuable field experience but do not see many obvious paths forward.

Overall, the job can provide useful hands-on experience, but it is best suited for someone who can handle pressure, work independently, and stay patient when the tools, resources, or growth opportunities available do not always match the demands of the job.

EarthLink is an enjoyable work environment with very motivated and dedicated work force. The EarthLink staff is geographically dispersed with many team members working from home. Conference calls are a key to the maintaining open communication and continuity across the project team with involves server cross functional groups. I have had to work closely with multiple organizations during the migration projects I have been involved with at EarthLink.

While at EarthLink I focused on learning about the long term solution for the billing platform and processes while learning about the systems/platforms being decommissioned.   It was an enjoyable process and due to a small IT team a lot had to be done through my own research and analysis teaching or asking questions to key business owners/developers.  My co-workers were always more than willing to provide guidance and information requested.  There is a very strong commitment to teamwork within the EarthLink work force.

Earthlink is an ISP that is trying to be a full-service communications provider. But for a company that thinks it can be a strong IT services provider, it has a strange view of what it actually means to provide services. The IT staff has been cut, and many key functions have been outsourced to third party providers. The in-house customer service staff has also been cut with functions outsourced.

Earthlink has far too many managers, and not enough people to actually do the work, The IT managers constantly complain about being overscheduled - yet they refuse to empower their direct reports to make decisions, so projects are hamstrung trying to find a window where 10 different managers can show up for meetings.

Earthlink has good people, particularly in the trenches in IT and in the field. Management needs to get out of their way and let them do the job, and the executives should be getting rid of managers who aren't willing to let go rather than adding more.

Very bad management at all levels and changing policies and procedures daily and if you are doing your job you have NO time to read all the emails every day in regards to changes. The most unorganized place and if you ever ask for help from your supervisor they tell you to go out on this new website they created and look up the answer. Mostly I felt the sups didn't know either but wanted to make you feel stupid. Also, who has time to go read and search the inet while a customer is on hold? 
So much bad with this company it is difficult to list. Most important the employee turn over is unbelievable and they fire some for such made up reasons only to save the "chosen ones" from layoff. This company doesn't want people who try to do their job. Only the ones they choose as friends and party with sup. Not my cup of tea. So glad I no longer work there. Extremely stressful to the point of most having to be medicated just to show up and do their jobs. Sad but true. So just run. Trust me you will be glad you did.

This was the first work environment where ideas and creativity were not only encouraged but rewarded.

The former company, MindSpring had a well defined list of "Core Values & Beliefs". Almost everyone took them too heart, and some of us still apply them to our own personal lives. They were no-brainer rules of business, integrity, and good work ethics, but they were clearly spelled out for the IT workforce they were meant to motivate.

When Earthlink aquired MindSpring, they "adopted" their Core, Values & Beliefs. Which from that point on literally meant: Do as we say - not as we do. Unsurprisingly, within 2 years massive layoffs were in order.

Although many friends & coworkers were offered handsome severance packages, I had found new and better employment before the layoffs affected my department.

Still, I look back with much fondness for those wild days of the Internet, and still keep in touch with a great many of my coworkers, and consider them some of my best professional contacts.

Worked for this company through a staffing agency, at the beginning of 2013. After 7 days on the job, they let me go. 

 It seems they expected me to learn everything there was to know about how everything worked in 7 days. 

 They gave me a test on my 7th day and when the results came back. I was told I did not do well enough. 

 The funny thing was, while I was waiting for the results, I asked some of my fellow workers, what some of the answers to several of the question that I did not know the answers too were. They did not know the answers either. How is it that I am expected to know the answers to these questions on the test, when the very people who were supposedly "training" me didn't even know the answers?

  It would seem to me, they were the ones who should have taught me what those terms meant that I was expected to know. How was I expected to know the answers to questions on a test, when the very ones trading me could not even tell me what the answers were.

7 days. Really? What a joke!

Top Job Titles	Average Salary
Program director 2 salaries reported	$57,500 per year
Client relations specialist 1 salary reported	$16.00 per hour

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