receptionist

housekeeper

dishwasher

fitness center attendant

member services representative

East Bank Club

I enjoyed my time at EBC. The schedule can be demanding and it's very independent-if something needs to be done, it's expected that you figure out a way to do it. For example, if you have a hot stone massage at 8:00am on a Saturday you have to get to your treatment room 30 minutes before your shift starts to start the hot stones so they're ready for your client. It can get very chaotic and busy, especially on the weekends-know that it's fast-paced. You need to advocate for yourself-don't like your schedule, want more hours, need something fixed in your treatment room? Work with management to find a balance. 
The pay is one of the drawbacks-you get a low hourly rate+commission. The hours I wasn't booked were rough, you can somewhat make up for it by offering up-charges like CBD, Hot Stone, Aromatherapy. Overall I had more time hands-on then off but some days/hours (particularly the morning) there aren't as many clients. You can expect to earn somewhere between $40,000-$50,000+tips (in cash, credit, or billed to the client's account) if you're full-time. The money lies in the cryotherapy and body contouring. Sadly, that service pays the most.  
My co-workers were AMAZING! I loved working with everyone and learned so much from them. Everyone in the spa is fantastic and kind-I made some good friends here. 
The perks-I'm sad I missed the opportunity to see the new employee break room. The perks are awesome here-free food from the restaurant, cafe, grocery. Oftentimes in the morning there's usually bagels. The discount on food as well is great! Getting to use the facility is awesome. If you love working out, this is a great place to work. They even have employee work out classes which you register for and then randomly 10-15 people are selected (when I was there the two classes offered were pilates and kickboxing).

The members are hit or miss-I had a lot of fantastic people on my table. It was really cool to interact with a wide variety of people every day. For the most part everyone was kind, nice, and respectful. However, they do pay a premium so keep that in mind. Some may even complain that the massage was sub-par so they can get the service comped. It's rare, but it can happen. 

Overall I enjoyed my time there and would recommend working here. 

New massage rooms with all new  top of the line equipment ie:hydraulic tables, unlimited laundered towels and sheets, a 10,000 member cliental, hydrocolator, piped in music a sink and dim lighting.  Making friendships,  sharing stories, meeting famous people , helping members with stress and injuries. A break room was provided with several food machines, free coffee and cake or ice cream every 1st of the month. An anniversary dinner and awards banquet  is held every year in addition to a lavish Christmas party. 
Because of the volume of treatments, it was a challenge to successfully satisfy each members concerns. Department supervisors were fair and attentive to our needs. Upper Management  had an open door policy and gave us favorable yearly reviews with constructive criticism. Classes on massage were held sporadically. The use of the finest equipment was icing on the cake. Dealing with the public requires poise, discretion and  a good attitude.  These and more traits are sometime learned from your mistakes.

Take full advantage of the perks of being an employee at one of the most prestigious fitness clubs in the state (free gym membership, discounts, etc.). Take advantage of working there just as they will try to take advantage of you.
I wouldn’t advice making a career at EBC, at least at this time. Management takes advantage of staff by guilting, bribing and coercing them. Executive management only cares about their members leaving positive reviews of the club. Resulting in management telling employees to let members do whatever they want. Employees are supposed to bend the club policies and rules for members. Additionally, for such a luxurious club they are quite cheap. Don’t be surprised if your hourly pay is a whopping $14.00, aka Chicago’s minimum wage, and then to pay $7 a day to park.
All in all it’s a good place to work if you don’t mind the low wages, entitled members, push over management, and like to be taken advantage of. 

East Bank Club is an interesting place to work. It is filled with all the amenities, resources and knowledge that a member could desire. Working there is certainly a practice of patience as the member entitlement can be challenging. That said, most of the coworkers are hard working, reliable and trustworthy. Unfortunately, the upper Management, "Executive Leadership" as they like to be called, is very much out of touch with the rest of the team and spend little time putting the effort into connecting or empathizing with the people that make EBC run so smoothly. 
To the leadership team, everyone is a problem to solve or data to track. It is a toxic unsupportive environment without much in the way of growth potential or respect for the employees. If you can work there without interacting with leadership, I recommend it. If not, steer clear!

A typical work day includes completing light receptionist duties, engaging with children, keeping the space tidy, and executing all other responsibilities with coworkers in a fast-paced environment. Through this job, I learned to remain level-headed and productive in a fast-paced environment, work interpersonally with others, and how to engage children of all ages. I also honed my managerial, verbal, leadership, and organizational skills. Management is attentive to the needs of their employees and the employees can openly discuss ideas and concerns with their managers. The workplace culture is welcoming and  social. The hardest part of the job is working under pressure during busy time periods. The most enjoyable part of the job is exercising leadership skills and engaging with coworkers and clients.

Be prepared to work for people who don’t appreciate what you do, people who walk over you and working with people who seemingly play the game that they allow. Nobody is held accountable staff or gym member alike. If you work up front be prepared to get talked down by everyone. And if you work an hourly job here, you mean absolutely nothing to them, your opinion? Non existent. Your ideas? Thrown away concerns? They never happened. It’s craziness unless you’re a trainer or on salary. They even know their turnover is bad yet won’t do anything about it. Shame for the “pinnacle” of fitness clubs. 

Fast paced work environment with constant face to face customer relations as well as phone inquiries. I learned at East Bank how to become a customer service professional.  Most of the management team was excellent however, some were extremely condescending. The hardest part of working at East Bank was having to enforce the clubs guidelines while still making sure the customer was leaving happy and satisfied. The most enjoyable part of the job was building wonderful relationships with the customers since you dealt with them on a day to day basis as well as the wonderful co-workers I had the opportunity to work with.

The average day was composed of taking care of several children between the ages of 6 months to 5 years.  At times it was overbooked and managers refused to assist. Employees were excessively monitored which included how you spent your breaks (even bathroom breaks). Managers "confronted" employees creating a hostile environment. They were extremely cold and lacked social skills (never acknowledge your presence).  They used retaliation tactics to maintain authority over employees, which was the most difficult part of the job.  The most enjoyable part was the children.

A typical day at work for me was to make sure customers were satisfied. My main concern was to make sure everything was nice and clean so customers have the best experience in East bank club. I always made sure that my coworkers had the help they needed, if needed, in what ever they needed. Working at East bank club was like working with family. The coworkers and management treated everyone with respect and like family. One of the hardest part at work was moving stations. I started as a busser to become an expediter was quite a challenge but i gave it a try and i can say it was the best decision i took.

Typical day at work involved dealing with daily members, variety of guests and resolving any issues that may come up. When first started working, I was timid, quiet and uneducated. However working in that type of environment, I grew to become knowledgeable, outgoing and to have great interpersonal skills. Enjoyed keeping busy and helping both the members and my coworkers the best I could, management was the hardest thing to deal with. Unfair treatment towards myself and coworkers.

Top Job Titles	Average Salary
Receptionist 22 salaries reported	$18.91 per hour
Housekeeper 21 salaries reported	$19.05 per hour
Dishwasher 19 salaries reported	$20.16 per hour
Fitness center attendant 19 salaries reported	$18.37 per hour
Member services representative 3 salaries reported	$20.00 per hour

Working at East Bank Club: Company Overview and Reviews

East Bank Club

East Bank Club Ratings

Popular jobs at East Bank Club

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected