direct support professional

community assistant

social work supervisor

non-profit representative

mobile phone technician

East Bay Innovations

This is a phenomenal company to work for the people who we serve and meeting some great coworkers. There is some room for advancement but once you hit a certain point there is not much further you can go. 

They have you work in many different places with many different people and expect you to know and get things finished. There is a lot to get done and directors expect it done now. The clients are wonderful people and make it worth my time, but it is a lot of driving around. I basically work out of my car and that is a lot of wear and tear. 

Some of the directors are really hard to talk to for fear of backlash or being treated with some disrespect. If there is an issue that arises, the director will not take a serious approach. Having to jump back and forth to different people get some answers. 

For the amount of work that I feel I do, there is not enough pay. I have found other organizations that do the same work that pay much more. It is always difficult to ask for time off due to staffing issues. Making you feel bad that you want to go on vacation.

A typical workday is a little stressful..but it has a Huge payoff. The management is very much client centered..but they do make room to help you with any struggles you may encounter..but this has a great deal to do with who your direct supervisor is and how freed up they are..the only downfall. Coworkers are people from all walks a life depending on your personality and how well you play with others this can be a blessing or a curse. The hardest part of the job can sometimes be motivating your consumers. The most enjoyable part of the job is that your work environment changes daily and that breaks up the monotony also you are surrounded in a diverse work environment which is something that is very good. Also you feel as if you are really supporting people with Developmental Disabilities achieve there best..so you feel good about the work you do.

They provide all the PPE you need for covid-19 guidelines. Facilitators are always there if you need them and if not, there is always someone else ready to help! As for workplace culture, everyone is so supportive and the workplace is diverse. There is always someone to contact incase of emergency, are unsure of something during your shift,  or just need extra support. Hardest part of the job most likely just depends on what you can and can't handle. EBI is really flexible to your schedule and limitations. They will work with you! Most enjoyable part is seeing the difference we do in clients lives. The small things/moments matter too. This is a very rewarding job with great benefits and perfect if you are trying to find job experience in a similar career. 

Employees not limited on how many hours they can work per week, which causes burnout easily and fast.
People end up picking up many hours because the pay is bad. It's usually the people who arr very good at their jobs constantly being asked to cover shifts, poor pay makes it hard to say no, they burn out and end up quitting.
Some managers have a tendency to overstep boundaries with employees and will try to have important, pay-related, client-related or conservator-related conversations over the phone or in-person during your shifts while you're trying to care for clients, which is incredibly unprofessional.

Some managers aren't clear about client behaviors and will skim over the seriousness of some actions.

I have worked for East Bay Innovations for nearly 12 years, and it is one of the best things that ever happened to me.

I am now sliding into retirement and have moved from full time , to part time. I can see myself  working 3 days a week well into my 70's.

I learned that I can satisfy an idelogical vision of respecting people's humanity as I earn a living!  I found that management is very respectful of me and my deepest passion to contribute to a world where everyone's needs matter and have a voice. And finally 
I have been given the space to build very meaningul relationship with the people with disabilities that I serve. Plus I have had and will continue to have fun!

The Clients are the best part of the job... that and the knowledge/experience I gained in medical Jargon, Gov. insurance terms, and social work services. 

Otherwise the job is 30% driving around, 20% grocery shopping.... like sometimes 3X a day , and the last 50% is equal parts doctors appointments, bookwork, calling/ talking to service reps over the phone, and teaching independent skills to clients. 
I didn't like driving all the time, and I didn't like grocery shopping every day.
But mostly burnout from 1.) not enough time in the workday to complete tasks 2.)  task deadlines that require working outside work hours.

Honestly nonprofits are notoriously underpaid so it's the same old story if you are familiar with the field......, but this job is also UNIONIZED so please take advantage of that because I should have. 


Working at EBI in the ILS department has been one of the most rewarding experiences in my career. From day one, I’ve felt supported not just as an employee, but as a person. What stands out most to me is how balanced the culture is — EBI is deeply committed to its mission and the individuals we serve, while also making sure employees have the tools, training, and encouragement we need to succeed.

In ILS, I see every day how the company’s values are put into action: we’re trusted to work independently, but never left without support. Leadership truly listens, and they take time to invest in our growth, which makes me feel valued and motivated. It’s rare to find a workplace that prioritizes both the quality of services we provide and the well-being of the people delivering them, but EBI has created that environment.

What is the best part of working at the company?
I was sad to leave EBI.  I was working on a solution to stay as I loved the work I was doing but unfortunately it was not gonna work. 

What is the most stressful part about working at the company?
Mostly when you work like 36 hours straight on a weekend.  Paid well though. 

What is the work environment and culture like at the company?
Wonderful for both.  Very diverse and I met many great people 

What is a typical day like for you at the company?
Get to work at 9 am.  Help with breakfast , clients go to a program. Staff cleans and does all the extra stuff needed.  Clients home at lunch. Prepare meal, play games , watch movies of clients choice.  And at 3 pm shift over.

-A typical day; Meet 4-6 clients from case load, following schedule 
-What you learned; Patience, how to manage my own work schedule, and how to work with different personalities 
-Management; unorganized, poor communication, and favoritism
-Workplace culture; Non-existing, people rarely work together as a team, very independent work 
-Hardest part of the job; inconsistent work schedule- not getting paid because client is unavailable to meet or did not have enough clients in case load to build a full 8 hour work day
-Working with clients, assisting them to reach there goals and watching them grow

The management is very poor,  as a company that has majority senior employees the company is very close minded and not open to making changes and are very set on maintaining old established ways by senior employees.   When the managers rotate into new senior positions it is impossible to introduce new methods and expected that all procedures are to stay in place. This is not a employee friendly company.

Top Job Titles	Average Salary
Direct support professional 26 salaries reported	$24.28 per hour
Community assistant 2 salaries reported	$22.10 per hour
Social work supervisor 7 salaries reported	$25.50 per hour
Non-profit representative 2 salaries reported	$21.05 per hour
Mobile phone technician 6 salaries reported	$26.82 per hour

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