service technician

Eastern Propane & Oil

I'll start with the few negatives: The warehouse role is a solitary life as there is typically only one person filling this position at each district. In my district, the warehouse itself needs improvement--not enough lighting, awkward layout, etc. The inventory management software is an Oracle product called JDEdwards. It's a terrible and outdated program. Typical inventory management tasks are cumbersome and often the modules required to perform simple inventory keeping procedures are difficult to find and execute. Additionally, training for this role is extremely limited. If you're an experienced warehouse worker, you should be able to figure it out pretty easily. 

These problems melt away as you acclimate to the quirks of the job. Management is always welcoming and warm. The Op Manager and Service Manager work together perfectly to produce a fine-tuned plant capable of churning out tons of product and a proficient work force. The proof is in the data; Loudon consistently outperforms other districts in different metrics and this is a testament to the sharp leadership of management and the competence of their crew. 

The girls in customer service are wonderful. Communication between the departments is relatively smooth and effortless thanks to the systems that we share and build together. 

There is always someone who can give you an answer to your question. Eastern has done a great job building a full corporate team that is able to provide the support needed to run a serious energy company. One of the most integral parts of this team is the HR and Recruiting staff. These people are some of the hardest workers in the company, pushing every day to provide information and guidance for their fellow employees. I know that despite only seeing them in person a couple times throughout my stay at Eastern, they have easily been one of my favorite parts about working for this company. 

Advancement in this company is as simple as showing competence and willingness to learn and grow. Seriously. That's been my advice to the few new guys that I've come across in my time here. If you put in the work, get to know your management, and get a couple key people on your team--you can do anything. This industry is unfortunately lacking the creative/leader types who can make a name for themselves doing something outside of the box to improve the company. 

10/10 epic company. Work here.

I truly enjoyed every day working for Eastern Propane.  I am a seasonal employee and look forward to returning each season, however, would rather be gainfully employed full-time, year around. The amount of team work and everyone's willingness to work together is absolutely amazing.
My typical day at work consisted of answering phones, helping customers understand their bills, taking payments (over the phone & in person), preparing the bank deposits for the following day, processing delivery drivers' tickets, entering delivered gallons into the system & billing the customers, cashing out/balancing the register drawer at the end of the day, and sending/receiving faxes.
I learned a lot about the heating industry, both oil & propane. I learned a lot about the Oracle program they had installed and learned how to use PAMS (program).
All of my co-workers were wonderful... everyone always helpful to eachother, even if from another department.
I was extremely impressed with the District Manager in the Hudson office... he would cover lunches in any department if needed and always answered his phone!
The hardest part of my job was having an upset customer on the phone & the customer service lines being busy for long periods of time. 
The most enjoyable part of the job was the sincere teamwork.

I've worked here for over 4 years it baffles me that a supposed family run company can be so blind too how poorly middle management tries too run the show. It's like everyone on the top executive floor is more interested in shoving their heads up the persons you know what above them rather fixing the high school culture that exist. Secondly they dumped 10 million dollars into a hopeless computer system that routes you directly back to the same roads you were on in the morning to do the neighbors house you could've done 5 hours ago but some twinkle toes is dispatching you from a computer that has no idea how too set up a delivery route and you bring these things up too management and they want too live in their little lala land and not fix it. My direct manager out of Rochester told me too just do it they way it comes out on your tablet even if it's not right to stick up the dispatches office you no what. I could go on all day about the problems here but the best advice don't even give this place a chance if you have any level of intelligence

I loved the hrs as I tend to be a night owl but after 9 years it got to be harder on my home life. My husband and I were ships passing for several years as he worked 2nd shift. Thus leaving.

As for the job itself, I answered the phones for the 7 districts of the company and either sent service or delivery personal to the call.
Sometimes I took payments.  The position was customer service overnight, I also would work on projects left, enter truck activity, audit the daily delivery work so that the data entry was ready for the morning.
I learned that spending 9 years alone overnights is tuff on a person, which was the hardest part of the job. I didn't work with anyone but the on call guys and they were great. 
Loved the company as a whole, benefits were awesome the owner knew his employees and was down to earth and I enjoyed working for the company as long as I did.

It's not the old eastern we're the owners cared about what and who built the company  The drivers the techs the blue collar workers. We're they would give them great benefits, Added bonues and great Healthcare,freedom. Now it's the new eastern instead of great bonuses they buy another company and send u an email saying they bought a new company for your future. Its a top heavy company were they create positions for there family.Some people that have been over 20 years (not family related)are leaving due to bad management and they don't fire the manager that's been there less than 3 yrs. they let the great workers just leave even though they gave them 20 years plus.  Its a family owned lawyer run company. they use to have a wait period just to get an interview now they have ads up every day . There is a reason for that

What is the best part of working at the company?
The company as a whole. They actually treat you as if you’re family. Benefits are great, 

What is the most stressful part about working at the company?
The more qualified you become the more used you become 

What is the work environment and culture like at the company?
It’s blue collar to the core. Everyone shows up early stays late, doesn’t have to much to say, though very friendly, they  just wants to do all they can and go home at the end of the day. 

What is a typical day like for you at the company?
Depends if it is with service or delivery department. Service: starts out with a pre trip of the crane, loading my tanks for the day, checking the notes for each job to make sure there isn’t possible challenges. Loading parts and checking in with the csr staff and heading out. Delivery: pre trip, planning a route, fueling up.

started off as a bobtail driver management asked me if i would like to try crane work.  they paid for the test , i passed it.  recieved a extra dollar in my pay.  took every cetp class that was available. recieved an extra dollar an hour in my pay.  then did service work for 2 years.  the group of bobtail drivers were as good as gold and the service techs were very as smart as any around willing to help in anyway.  i worked as hard as i could .  just figured i would try something else and i would make 7dollars an hour more, for the same work only it would be just a little different. with a different bunch of guys, no problem right.  i have 2 children that want to go to college and i would love to make that happen for them.

What is the best part of working at the company?
The people and team atmosphere

What is the most stressful part about working at the company?
You're not expected/allowed to use your PTO unless it's pre-planned

What is the work environment and culture like at the company?
Culture is awesome! The service industry is difficult though if you need any time off...

What is a typical day like for you at the company?
Come in, do your job while everyone else messes around, clean up after everyone- essentially like a mom to the techs 🤪

a typical day at work will include meeting many new customers and maintaining a professional relationship with them as well as with your co-workers.  Eastern propane has taught me all that I know of the heating industry, they provide internal classes and encourage outside education to further your career  Management is open and easy to approach your co-workers adhere to a teamwork atmosphere.   The hardest part of my job is being on call, and the most enjoyable part is the satisfaction of knowing I help an external customer.

Eastern is a great place to work!!!! The Clement Family sincerely cares about their employees and customers. They take the time to attend as many company functions as time allows. 
 The CEO is extremely compassionate towards his employees and customers. Our management team at our Loudon facility always has the time to listen to any concerns an associate may have and are always striving for 100 percent customer satisfaction!!!
Overall, I would highly recommend looking into a career with Eastern Propane & Oil.

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