sales representative

account executive

client representative

senior account executive

logistics coordinator

Echo Global Logistics

In the managed trans dept, specifically logistics coordinator, expect to be the department that is not treated with respect and looked down on by all the other departments. The Logistics coordinator department was a very important department that helped keep the money flowing by doing the same thing over and over and over again, checking and validating invoices, but we barely get the respect or recognition that was deserved. Just stuck doing the same thing over and over again every single day with quotas YOU MUST meet that would be okay as long as you weren't exposed as a good worker and dumped on with extra projects and work but then questioned why the numbers were low on specific days. You will be given a negative point on your review if you tell your higher up you won't meet the numbers because of A, B, and C; you are apparently supposed to be extremely adaptable and able to meet the numbers even when it's impossible, given complicated accounts on top of projects thrown at you and how dare you warn your boss ahead of time as a courtesy and showing professionalism. Just get your quotas done, stay mediocre unless you intend to move up. If you want to move up, network insanely, gain connections because the best way to move up is through favoritism. Management was ok but metrics was a huge deal to the point that the quality of work by others sank since they NEED to meet those numbers and that's it, which then adds more work to the good workers. Half hour lunch break only and then two 15 minute breaks. If you are a social butterfly and are good with the management, you can slack without any accountability and hang out at other people's desks gossiping and talking about very personal things that others should not know nor care about. The team is supposedly "family" but extremely antisocial and everyone fends for themselves or very cliquey (typical workplace basically). The culture is so laid back that if a higher up gives a subordinate critiques, they will just give attitude back because that is the literal culture they are taught and they feel professionalism is not needed. Want to be professional? Don't come here then. Training was mediocre but seems to have improved-ish, you learn the basics and then thrown into work and come across things you were not taught. It is learning as you go kind of job, but it's also sink or swim which is frustrating when working with client's money. All the benefits were great: insurance, medical, vision, dental, and 401K; however, you are not paid what you deserve. There are major salary discrepancies and you are paid quite unfairly. Those who are subordinates to a higher up could be paid more than them so definitely talk salaries with your team (if comfortable, remember it is not rude or illegal to do. It is literally just numbers and helps keep everyone on the same page and see what the company does unfairly to the workers). The only make up for this is there are options to work overtime but sometimes it just isn't worth it. Extremely casual work place, there are policies in place that no one listens to so you could be a professional stuck in a very unprofessional world here. Go into this job, learn the basics of logistics and definitely move on. Don't stay in this position forever because the raises are insanely low or if you plan to move up, you'll find better luck somewhere else. They also will barely utilize you or teach you new things even if you want to, you will go unheard if you request to try to learn new things and branch out. Moreover, very unimpressed by top dog's very delayed response to BLM to which was a very very very generic response. Should have responded to the matter faster and not give a very not heartfelt response to it, but that's how people at the very top be. I will commend them, however, with how quick the response was for the COVID-19 pandemic. As soon as 2 people tested positive, the company went full remote and everyone worked from home. Now there is an option to come to work but it's optional until the end of 2020. 

After graduating undergrad from a highly regarded supply chain management program I was recruited by Echo for a position as a national accounts manager. The country was still deep in a recession and I was just happy to have a job offer. I was excited because I thought I was joining an innovative organization ran by supply chain professionals that would help me expand on my education and advance my career. A year or so into the job I realized that I may have made a mistake. I was part of a company that was simply a turn and burn sales machine. My managers, their managers had little to no intellectual prospective about logistics/supply chain. They only knew the words sell sell sell. I applied for a team lead position in my second year. During the interview I was told that my knowledge was of great value, however, they wanted to see me walking around the office talking to people and getting some "high fives" in with other employees. If I did this I could be considered the next time a similar position was open. I did not bother to apply for the next open team lead position because I found this ridiculous and was no longer interested. Fortunately for me I was able to break through to another department that did offer an opportunity to expand my education in logistics/supply chain to some degree. This is not achieved by many as the department I worked for was only a few select individuals. Even after achieving this I decided it was time to move on as my position was still undervalued and underpaid. Most employees will stay in entry level sales or customer service while at this company. If you are a student studying supply chain and want a career in the field I do not recommend working at Echo or any other brokerage unless it is a last resort. If you are looking for an entry level sales position this is a good place to get a start, but do not stay to long. Get some experience and move on to a better organization that offers a clear path for advancement as soon as possible. Do not be blinded by the work hard play hard environment that they use to attract young talent. You will get sick of it quickly unless you are the type that wants to spend their time at happy hours rather than maturing both professionally and personally. Though my personal experiences were positive overall that is not the case for many talented employees at Echo. During my time I witnessed top sales performers get their commissions reduced for exceeding goals and at sometimes even let go with little or no reason. A strange reward for doing well. Their accounts were then absorbed by the company and turned into "house accounts". This is a young public company. They grew fast and want to continue that pattern. Responsible growth is not a priority.  Bottom line is that the only people they truly value are investors. Like most public companies they will do whatever it takes to cut costs/increase profit to keep them happy. Their customers and employees are not the top priority which is the unfortunate truth for so many public companies out there.

Salary is average, compared to cost of living, with an imbalanced commission structure that unfairly favors sales representatives and inaccurately compensates the operations team's input.

The benefits were somewhat above average across the 3PL industry. 

Culture and work-life balance were said to be prioritized, but my experiences with coworkers, customers, and managing workload expectations contradicted that. Customers are hostile and coworkers ('internal partners') are allowed to be aggressive with you. This behavior is often overlooked because the culture, which should be a professional workplace, is instead similar to a college fraternity house, including its work attire (t-shirts, shorts, and sandals), demographics (mostly heterosexual, white cis-men), and outings (golf). 

Little flexibility on when you can take personal time, for example if your coworkers takes the day off then you cannot take the day off (we had a team of 10). This is incompatible to work/life balance, on top of upscaled demand amplified by the pandemic.

The company sees a high turnover rate, which should be a red flag for any worker. Overall, this is an excellent job for a short period and for the average person. It would be difficult to find a long-term career due to the pay and workload.

What is the best part of working at the company?
The best part of working at Echo was the people. I made many friends. Everyone was professional, helpful, and at times proactive.

What is the most stressful part about working at the company?
The most stressful part of working at Echo were my attempts to make improvements. Horrible practices were continued because that "is the way that it has always been done."

What is the work environment and culture like at the company?
Echo provided a work setting that was sufficient for me to perform my job.  The teams that I worked with were cohesive, self-motivated, and eager to go beyond.
Echo clearly states what they would like as a culture. The goals are admirable. Echo has strived for those goals consistently for several yesrs.

What is a typical day like for you at the company?
At Echo I spent a lot of time communicating. I would start my day processing email that had accumulated since I left it the day before; I would prepare for meetings that day, then attend them. Around those activities I would do my real job. Interspersed throughout the day were instant messages.

This company fosters a toxic college-like culture where promotions are driven by politics and favoritism, not performance. There’s a clear lack of diversity in leadership roles, and management itself appears disengaged and burnt out.

It has essentially become a stepping stone for recent college graduates to gain some experience before leaving for better opportunities. Compensation is not competitive for the level of education and experience required, and going above and beyond only leads to burnout and a deep sense of workplace dissatisfaction.

The work environment is chaotic, with frequent conflicts between client and carrier sales teams. If you’re on the client side, you may find yourself covering your own freight because carrier sales prioritize their commission on higher-rated lanes. There is no additional pay for doing the carrier sales job for your client.

Save yourself the stress, frustration, and burnout avoid this company and third-party logistics altogether.

Working at Echo Global Logistics is confusing.  On one hand, everyone seems to be happy there, and the environment is incredibly fun.  However, if you ask employees there how they like working, many will tell you that they don't.  Part of that could be the churn-and-burn philosophy of management, and another could be that they hire many 22 year olds who have never held a full-time job.  However, there are also many other hindrances of working at Echo.

For starters, while there are many career opportunities horizontally, there are very few vertically.  Plus, since they are willing to allow you to "float" around at the bottom tier, many of their employees are too unskilled to hold the positions they have.

They also do not pay well, and they do not pay up even if you earn a promotion.  One of the sayings around the office is that "everyone has a story" about their payment being unfair.

Overall, this is an ok place to work, but only as a short time employee.  Please know what you are getting yourself into.

I just recently started working here and just began their Client Sales Associate 8-week training program which is by far the best training program I have ever participated in. Their training program is extremely well structured to ensure you don't feel overwhelmed with information but that you retain all of the information and are actually prepared for when you are done with training. Some companies would definitely condense the training into 4-6 weeks but Echo does it the right way not rushing trainees and instead keeps it at 8 weeks to make sure everyone succeed. The office culture is also a huge highlight with many fun activities after work including happy hours,  a softball league,  volunteer opportunities, and many more. If you are looking to get into the sales industry but you're nervous about being left unprepared this is the perfect company for you since they ensure you are prepared and not left behind.

Echo is a great place to work. The energy is high and the people who work there are very friendly and helpful. I work in the Accounts Receivable Department as a Cash Application Associate, where I  apply all payments from all of the Echo offices throughout the US and Canada. Management is very nice and professional and they make you feel very welcomed and appreciated. I can't really say that there is a hard part to my job as I have the experience needed to make my job easy and fun to do on a daily basis. The most enjoyable part of working at Echo is they love to give back to the community by arranging to have the employees volunteer to clean and paint schools in different locations throughout the city. They also have a softball team which is great whether you are playing or just cheering for your co-workers.

I start my day at 6:30AM where I organize myself so my day can be as efficient as possible. I open up my load board and begin searching for shipments that I can sell to my carrier relationships. I will also source different carriers for different lanes that I haven't developed to create a better buying market for Echo.

Throughout my time at Echo, I have learned to time manage. Our busy work schedule is demanding and I have developed my multi-tasking skills to enhance my productivity. My manager is there to help me with the larger picture. They are pushing us to think big to create success. This can be difficult at times because I work at such a fast pace and can easily get caught up with the day to day sale but quickly readjust and focus on the relationship building. This gets balanced out with all the great co-workers I have and the fun, open environment that Echo has created.

The best part of working at Echo was the 8-week training course.

It felt warm and fun at the beginning.


Once you're out of training, good luck.
I was feeling on a high during my first 2 months out of training, I hit my sales goals each time.

3 months out of training, things began hitting the fan once inflation hit the USA, including gas, including our quotes from carriers. Customers literally couldn't afford our rates but management didn't care, even with proof that it was too expensive.

It's not about your effort, it's all about your results like usual sales gigs. Don't let the interview and training fool you. 

Also, the commission structure is shady. They explain how it works during training but it doesn't translate to your paycheck. I earned $43 out of a $1300 gross profit margin. HOW?! No one could explain how I got so little for my hard work!

I recommend this company just to get the cool, glorified title on your resume.


Top Job Titles	Average Salary
Sales representative 11 salaries reported	$75,045 per year
Account executive 5 salaries reported	$54,400 per year
Client representative 6 salaries reported	$51,667 per year
Senior account executive 4 salaries reported	$57,513 per year
Logistics coordinator 6 salaries reported	$18.21 per hour

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