customer service representative

customer relations representative

account analyst

compliance officer

workforce manager

Edfinancial Services

Edfinancial initially felt like a great opportunity. The pay was competitive, and the ability to work from home after six months made the role especially appealing.

The company hires in cohorts, which made it easy to connect with others going through training at the same time. However, the training itself is fast-paced and information-heavy, lasting about a month to a month and a half. It can feel overwhelming at first, and it’s common to see a significant number of people leave before completing it. In my cohort, we started with around 30 people and finished with closer to 15–20, and this seemed to be a consistent pattern across other groups as well.

That said, the job is manageable if you stay focused, use the resources provided, and give yourself time to adjust. It requires attention to detail and the ability to handle a high volume of information, but it can be a solid learning experience.

My biggest concerns with Edfinancial are the high turnover rate, lack of strong leadership, and inconsistent communication. Many employees, after gaining a year or more of experience, often realize they can perform similar roles elsewhere for significantly higher pay. This, along with terminations that sometimes felt excessive, contributes to the constant turnover. As a result, leadership positions are frequently left vacant or filled by individuals who may perform well in their roles but lack the leadership and communication skills needed to effectively guide a team.

While the company promotes a “family-oriented” culture, that experience did not always align with reality. The structure can feel impersonal due to large, recurring hiring waves, and employees may at times feel replaceable. Additionally, mandatory overtime periods, sometimes totaling 25 or more extra hours in a month with little notice, can add to the instability.

Overall, if you can manage the pace, communication challenges, and workload for a year or more, Edfinancial can serve as a solid stepping stone. It provides enough experience to position yourself for better-paying opportunities elsewhere.

Working at Edfinancial Services has been an incredibly rewarding experience, both personally and professionally. From day one, I've been impressed by the company's commitment to fostering a positive work environment and supporting the growth and development of its employees.

One of the standout aspects of working at Edfinancial is the supportive and collaborative culture. The team here truly feels like a family, always willing to lend a helping hand and celebrate each other's successes. It's refreshing to work in an environment where teamwork is not just encouraged but embraced, and where every individual's contributions are valued.

Additionally, Edfinancial places a strong emphasis on employee development. From comprehensive training programs to ongoing mentorship opportunities, the company invests in helping employees reach their full potential. I've had the chance to enhance my skills and knowledge significantly since joining Edfinancial, thanks to the continuous learning opportunities provided.

Furthermore, the leadership team at Edfinancial is exceptional. They are not only approachable and supportive but also genuinely invested in the well-being and success of their employees. Their guidance and vision have been instrumental in creating a positive and inclusive work culture where everyone feels empowered to excel.

Moreover, Edfinancial values work-life balance, offering flexible scheduling options and prioritizing employee well-being. This has been particularly meaningful to me, as it allows me to achieve a healthy balance between my professional responsibilities and personal life.

Overall, I am incredibly grateful to be a part of the Edfinancial team. It's a company that truly cares about its employees and is dedicated to fostering a culture of excellence, collaboration, and growth. I look forward to continuing my journey with Edfinancial and contributing to its ongoing success.


I was placed at EdFinancial through a temp agency. Everything was fine during training, but once I got out onto the floor and placed with a "team," everything fell apart and the real values of the company came to the surface. 
This is a company whose bottom line isn't people; it's money. I worked as a "representative" for a college in Florida (but we were located in TN). We were told that whenever a student calls in, they believe they are calling the actual physical school there in Florida. We were strictly forbidden to tell them the truth about who we were and where we were. I had to be a complete encyclopedia of knowledge about EVERY aspect of that school, but I was forbidden to spend more than 2.5 minutes with any caller for any reason. 
The breaking point came when my team leader gave us instructions about how to answer callers with a specific question (and I can't remember what that question was). I did as I was told and answered accordingly. Then one of my calls got played during a managers' meeting, and my team leader got reamed out for the way I answered (evidently, her instructions to us were wrong). She came up to me and yelled at me for about 2 minutes in front of the entire floor (every other team leader and employee heard every word). 
I'm too old to take that kind of selfish unprofessionalism from anyone. I gathered my things, clocked out, and went straight to my representative at the temp agency. She was in shock when I told her how I was treated, made me promise not to go back there, and found me a better place to work--a place where management doesn't advance the emotionally immature into team leader positions. 
Please save yourself the agony and the ridiculously low pay. Work anywhere else but here. Anywhere else but a call center. It will suck the soul from your body and leave you empty and still unable to pay your bills.

What is the best part of working at the company?
The pay is the best part about this company.  It comes to $20.61 an hour for little to no experience as a Customer Service Representative.

What is the most stressful part about working at the company?
The cliques.  If you are not in the cliques... you are not going to make it. Little, to NO real training.  They have the biggest turn over rate ever.  They will start off with a class of 120 and within 2 months that same class will have 4 people left.  It's a constant hiring process.

What is the work environment and culture like at the company?
Some free lunches.  They play good music, different genres throughout the day, but again, if you're not in the cliques, you're doomed. Gossip, backstabbing and very unprofessional.  HR is an absolute JOKE. And they do not follow policy when hiring internal candidates.  Supposed to be there 6 months before you can apply for an internal job posting but if you are in the cliques, and we'll liked, you can get promoted IMMEDIATELY, which is not fair to the employees who have waited their six months.  Totally unprofessional and showing favoritism. It's disgusting.

What is a typical day like for you at the company?
You sit all day answering calls. You get told hoe to do things three different ways by three different people.  Nothing you do is right.  I believe it's purposely done.  They only want employees to stay that fit into their cliques.

Working at Edamerica has been a truly rewarding experience, and I'm consistently impressed by the company's culture and commitment to its employees. From my very first day, I've felt welcomed and supported, and that feeling has only grown over time.
One of the things I enjoy most about working here is the inclusive environment. Edamerica genuinely values diversity and creates a space where everyone feels heard and respected. It's not just a buzzword; it's woven into the fabric of our daily interactions. This inclusive culture fosters collaboration and allows us to learn from each other's unique perspectives, which ultimately leads to better outcomes for our students and partners.
Moreover, the support system at Edamerica is exceptional. There's a strong sense of teamwork, and I've never hesitated to ask for help when I've needed it. Whether it's a quick question for a colleague or guidance from a manager, there's always someone willing to lend a hand. This willingness to support one another creates a low-stress environment where we can all grow and succeed. I'm incredibly grateful to be part of such a positive and supportive team.
Overall, I can confidently say that Edamerica is a fantastic place to work. The inclusive culture, strong sense of community, and readily available support make it a company where I feel valued and motivated to do my best work every day.


This company took on way more work than they can handle in regard to federal student aid. Training did not teach much. When you actually get on the floor it is completely different from what you were told. One CSR can be skilled to do 10 different functions but only properly trained in two. If you are a chatter, they will make you handle 3 chats at a time and expect you to respond to each customer with their own unique situation within 1-minute. They will put MANDATORY OVERTIME on the begging & end of your shift for each day. (They do not ask if the OT hours work for you. You are just expected to work it.)We have had mandatory OT for about 4 months straight. They try to bribe you with raffles &  prizes for adhering to your ridiculous sometimes 11+ hours work schedule. Spending time with your family & helping your kids with homework is impossible because of this. This company only cares about numbers & scores. It is a complete circus. Nobody really knows much ,because we were all, even team leads & supervisors were never properly trained. Your expected to pull knowledge articles (to assist with your customer interaction), but the information is not there. Also they will update information on the website months before they inform or even train the agents on. Alot of the time the customers are unknowingly teaching us about information that we should already know. ETC.....

Benefits are good. Work does not follow you home, unless in management. Schedule adherence is ridiculous and close to impossible, 7 minutes a day for restroom and no flexibility to schedule. Overtime is required in Peak season, but you do get extra pay. No compensation for many extra task that get assigned and are not part of the job position. Training is very brief so learn quickly, as they would rather just "throw you in the fire to figure it out", disregarding quality answers for the caller. You are required to lie to callers/customers, as Edfinancial is in Tennessee, but you may take a call for a school in another state, you are to act as if you are on campus and disguise your answers to fool the caller (example: caller ask "how is the weather at school today?", you respond "I have no windows to see"). Edfinancial always seems to be hiring, but never has enough people, as one person may be doing the job of 4 positions, with no extra compensation, they just get called "dual skilled". Direct supervisors are great, but to top leadership, employees are but a number. There are many fun things and special events throughout the year and most employees get along and seem to suffer the stress of irate callers, call times, strict schedules and ridiculous numbers together.

Have you ever gotten those annoying calls from a 3rd party company that looks and sounds like a scam and you have no idea who they are? Well, that's what this place does. The reality is that this WAS a decent place to work but then they hired 2 new managers from a failed rival company that lost their contracts for student loans to come in and run Edfinancial 
( which makes absolutely no sense). You'll be cross trained to do collection calls whether it's part of the job you were hired for or not and if you don't want to do that or aren't good at it they will get rid of you and just hire someone else. The turnover rate since the new management came in is through the roof! You even have time limits on when & how long it takes you to use the restroom, kind of like elementary school. So if you don't like being a bill collector or being micro managed by management that uses intimidation to get what they want then this IS NOT the place for you. If you do like being on the phones get used to a script that guides you to lie to borrowers about who you are and where you're calling from. They service schools all over the country and you're strictly forbidden from telling the student that you're a 3rd party company, instead you have to pretend you work at that school. I've met more honest used car salesmen than the new management at this place.

If you want to be stressed out every time you come to work, this is a great place for you to work! The training is very minimal. They don’t care if you don’t feel comfortable starting to take calls, they just want you to make them more money. They don’t care if you give out incorrect information as long as you get the callers off the phones within 3 minutes and 30 seconds. You only get 7 minutes a day to use the bathroom. They do not care about your mental health or what you’re going through at home. Personally, my supervisor was great but upper management could not care less about you as a human being and your needs. Getting a raise is like pulling teeth. Their employee turnaround is incredible. So many people quit on a weekly basis because the job really is not worth it at all. You only matter if you fit in with everyone and do more work than you’re paid to do. There is no communication between managers and supervisors so one supervisor will tell you one thing while another tells you something completely opposite so you don’t know who to believe. Upper management sits back and scratches their nut sack while you get yelled at by students for things out of your control completely. 

I have been at EdFinancial for over a decade due in part to it being such a family oriented company. Leadership realizes not everyone has the same strengths/talents and works with employees to ensure their success. Just because someone is hired for one department does not mean they have to remain in that department. There are always options to move laterally or upwards. Leadership has an open door policy and is always ready to listen to any problems or concerns that any employee. 
It absolutely does get stressful and hectic during peak.  However, leadership is right there with everyone else and is constantly coming up with games or contests to make the day less stressful. They even provide lunch on the busiest days bringing it right to your desk.  Employees are also rewarded for going above and beyond and always recognized for their efforts
Great benefits start immediately  and flex schedules are available. You begin to feel like you are part of a big family in a surprisingly short period of time. 
If someone does not succeed at EdFinancial, they didn’t want to succeed at EdFinancial. 

Top Job Titles	Average Salary
Customer service representative 27 salaries reported	$18.59 per hour
Customer relations representative 17 salaries reported	$20.22 per hour
Account analyst 4 salaries reported	$19.00 per hour
Compliance officer 1 salary reported	$18.85 per hour
Workforce manager 1 salary reported	$21.00 per hour

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