massage therapist

instructor

patient coordinator

hair stylist

locator

Edgeless Beauty Group

This company has been, by far, the most disappointing workplace I have ever encountered. Despite the image it projects on social media as a thriving, supportive organization, the internal reality is completely different. The culture is toxic, with little regard for the well-being or morale of employees. Leadership is disorganized and lacks clear vision or direction, resulting in a chaotic and frustrating work environment. Communication throughout the organization is very poor, which only worsens misunderstandings and inefficiencies.

The CEO demonstrates minimal regard for employees and their well-being, fostering an expectation that staff must prioritize the company above all else. When issues arise, rather than taking accountability or working collaboratively to address the problem, the CEO often resorts to blaming employees, further damaging morale and trust.

Management often provides conflicting messages and inconsistent guidance, leading to confusion and eroding trust and respect within the workplace. The environment is overly critical, with feedback frequently delivered in a manner that feels unjustified and unprofessional. The lack of respect and recognition contributes to low morale and high levels of dissatisfaction across teams.

The marketing team, in particular, exemplifies the broader cultural issues within the company. Their behavior is unprofessional and cliquish, creating an atmosphere that feels more like high school than a professional workplace. Gossip and negativity are common, with team members often speaking poorly about their colleagues. Respect for others is non-existent. This behavior, coupled with a pervasive lack of respect and cooperation, fosters a hostile work environment that inhibits collaboration and productivity and contributes to the high turnover within the department.

Overall, the toxic culture, poor leadership, and lack of professionalism make this company an incredibly challenging and demoralizing place to work. I would strongly caution anyone considering employment here to reconsider. The would not recommend this company to anyone seeking a healthy, respectful, or growth-oriented workplace.

Hard to know where to start, or how to truly capture the demoralizing experience that was being employed at Edgeless Beauty Group. It’s hard to create a healthy work environment when the people at the top are the worst of the bunch. They’re the meanest, most two-faced, and take the least amount of responsibility out of the entire company. Leadership drones on and on about how they view the org structure as an inverted pyramid - How they are there to support the rest of the team members. It’s a nice thought but they do not follow through  with it. Leadership should spend less energy making posts on social media about how it’s a great place to work and more time actually making it a place people would actually want to work at.

Leadership seems like they don’t want to do their job, and accountability and duties are passed around to different departments like hot potato. They might agree to certain procedures and then get mad at you when things get messy or fail because they didn’t follow through with their half of the agreed procedures. If they regret decisions they make, they’ll twist the narrative to make it seem like someone else’s fault. 

It’s hard to succeed at this company because so many of the departments in the admin offices are a revolving door of employees. Most workers don’t stick around long enough to find their groove, and make effective, positive changes and procedures that stick. So new employees inherit a mess, convoluted procedures, and have to hear coworkers/leaders complain about how previous employees are at fault for all the problems at this place. Employees who last a year or so are blamed more for company problems than the employees who have been there 10; 15; 20 years. 

I worked here for about six months. The job started with a lot of creative opportunities—social media campaigns, videos, branding work—which I enjoyed. The immediate team I worked with was great and very supportive, but the overall environment was extremely high-pressure.

Expectations for enrollment growth were very aggressive, and when results didn’t meet those numbers, the pressure fell hard on marketing. In my experience, leadership wanted quick wins and didn’t always leave room for discussion or strategy. Meetings often felt tense, and feedback wasn’t always constructive. Decisions could be made suddenly, including staffing changes, which created a lot of uncertainty about job security.

If you’re considering this role, know that it’s a fast-paced, top-down environment where priorities shift quickly. Be prepared for minimal stability and very little room for questioning leadership. The company could improve by communicating expectations clearly and creating a culture where input is valued.

Working here was a frustrating and overwhelming experience. The leadership is disorganized, communication is poor, and employees are often left feeling unsupported.

Deadlines are frequently unrealistic, with expectations dropped on you at the last minute. Leadership’s constant changes in direction mean you’ll likely redo the same work multiple times. Urgent requests come at all hours, but often have no strategic direction. The workload is heavy, and when someone leaves (which happens often), their tasks just get piled onto the rest of the team without hiring a replacement. Plus, roles and responsibilities shift with little warning, making it difficult to focus or feel secure in your position.

Ethical business practices seem to be an afterthought. Attempts to provide feedback or raise concerns rarely go anywhere. Leadership tends to take criticism personally rather than addressing issues constructively. HR feels more like an extension of leadership than a resource for employees, so trust and confidentiality are lacking.

It's disappointing because I was really looking forward to this position when I started with the company--it had so much potential to be a dream job. But for that to even have a chance of happening, it would require significant changes in leadership style, communication, and workplace culture to create an environment where employees feel valued and respected. Until then? Hard pass.

I encourage potential candidates to thoroughly investigate the work culture here before accepting a position. During my tenure, I encountered significant challenges that prospective employees should be aware of. These included a high level of criticism that often felt undue and unprofessional, limited autonomy, and an intense workload that negatively impacted work-life balance. Management's direction was frequently inconsistent, contributing to a general lack of respect, poor organization, and unclear communication.

Team building and employee appreciation seemed to be low priorities, which could affect overall morale. The CEO’s leadership style was notably unstructured, often creating a chaotic work environment with unclear and frequently shifting responsibilities. This appeared to stem from a lack of awareness regarding boundaries and consent, leading to an expectation that employees should dedicate their entire lives to the company.

If considering employment here, I advise you to proceed with caution. Make sure to clarify your role and responsibilities during the interview process to ensure they align with your career goals and personal work style. This step is crucial to mitigate the risk of role misalignment and the accompanying challenges.

Neroli is truly a good place to work.  So many supportive people, and the salary is better than what you would expect from other retail jobs.  If you have a negative attitude, don't waste your time. 
 These people are in this business so that the staff and the patrons have a relaxed and excellent experience.  If you like to work hard and be a busybody, you will be appreciated.  They are willing to work with you as far as scheduling goes, and the hours they provide I find are pretty flexible; a lot of the workers are people with school or children (sometimes both!!).  They need to make some improvements on PTO and their health package.  I would like them to see about matching their employees HSA deposits and they do ask for a lot of commitment before PTO kicks in.  But the benefits that they do provide are decent.  I have no real complaints.  Room for advancement is a bit sticky, they hire a lot of good people, so they tend to stay.  Be prepared for that.  If you're looking for a place to work that feels comfortable and allows you to have a life, this is a good place for you.

I was able to experience and learn a lot while working at Neroli.  I was able to meet many people within the industry, take many continuing education courses to sharpen my skills, and continually be inspired with daily operations.  I really feel that I had the best co-workers that continually inspired and drove me to success and in conjunction, challenged me at times as well.  It was truly an honor to watch them grow and refine their craft each and every day.  The most enjoyable part of my job was constantly being their cheerleader and encouraging their success.  I LOVED watching each individual grow and learn.  The hardest part was probably my schedule and things that were out of my control--ie: maintenance issues.

I wanted to take a moment to share what remains the most rewarding part of my work here. Watching our team members grow—especially those who join us right after graduating and then begin building their careers with us—is truly inspiring. Seeing that development firsthand reminds me why the work we do is so meaningful.

Edgeless Beauty Group provides an environment where people can learn, advance, and take advantage of meaningful benefits and long‑term opportunities. Being part of a place that invests in its people and supports their growth is something I value deeply.

The leadership team fosters a professional culture in which development and opportunity are strongly supported and consistently upheld.


The actual work environment does not align with their “values.” Management talks down to you like a child, there is no respect for work/life balance. Corporate does nothing to protect you from harassment, or bullying. There is no team work or any effort to even try to communicate with different areas of the salon. There is constant work drama, gossiping and talking of one another behind each others backs. The pay is not worth the work environment stress. They will say you “don’t have enough experience” and start you at the lowest wage until you “prove” your worth and even then don’t pay enough. Overall, not a great place to work at all. 

The call volume can get pretty high during peak seasons. But once you get a routine down, it's pretty easy. There's usually plenty to do to keep you busy. When the call center is short staffed, you can definitely feel that stress, and staffing needs (specifically in the call center) seemed like lower priority. But the work environment, and the people are great. Management is very supportive, and are always there to listen and help. Theres bonuses, potlucks, and a lot of company events. 

Top Job Titles	Average Salary
Massage therapist 1 salary reported	$30.89 per hour
Instructor 2 salaries reported	$22.00 per hour
Patient coordinator 3 salaries reported	$17.00 per hour
Hair stylist 3 salaries reported	$86,667 per year
Locator 1 salary reported	$62,500 per year

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