outbound sales representative

outbound call center representative

sales representative

inbound sales representative

education specialist

EducationDynamics, LLC

Days are spent on the phones conducting interviews of prospective applicant to determine whether they have the required qualifications and have an understanding of the programs. This is the easy part. The assessment of our calls in ambiguous at best and with a template that has some of the same questions asked in two and three different ways, it is interesting to score high marks in one area, only to then receive a low score on the same issue for the same call. But that is not the worst part. This organization hires quality coaches. There are little to no opportunities for advancement and favoritism decides who does and does not get an opportunity. We were told we had to be at the organization for a year to be promoted and that we had to meet KPIs, despite meeting those benchmarks we have been overlooked for promotions and those who have friends in high places and have not been there for a year in some cases and have not once met their KPIs have been promoted. But those more senior are asked to do the most! The micromanagement on the part of certain managers who quite frankly are not qualified to be in management but by virtue of their race and connections is appalling. How can one expect professionalism, and come to interview a candidate for a position wearing a "sleeveless vest" with bed hair and still have the audacity to state that this candidate is not qualified for the position. I digress! To gain a position in account management even with stellar KPIs it appears that no matter what one does, if one is not liked by the powers that be, then the prospect of getting that role will remain impossible. While working here, I have felt that race and connects are a factor- we are treated like work horses and not given the compensation that we deserve. I am truly disappointed in this organization and would not recommend it to anyone.

I worked as an IA Agent/Customer Service Rep for Education Dynamics LLC for two years. While there were some positive aspects to the job, overall, I cannot recommend this company.

 I have some serious concerns about the company's practices. Speaking up is not encouraged, and if you do, you may be punished. This alone creates a toxic work environment that is not conducive to healthy communication. In addition, there are ethical concerns with the company's business practices. Customers often fill out job applications online, but these applications are never submitted, making it feel like we were scamming people. The company continuously hires, which should raise some red flags.

Communication between employees was poor, and I often felt unsure about my role within the company. Shady practices were prevalent, and upper management seemed manipulative and untrustworthy. The HR department was also two-faced, which made it difficult to raise concerns about questionable actions taking place. The company has a high rating on BBB,(A+) but this seems rigged and does not reflect the reality of the work environment.

Raises were not available, and there was no review and evaluation plan that indicated any raises would be offered, which made it difficult to plan my future with the company. Promotions were not handled appropriately, and there was no stability.

However, the flexible schedule and work from home option were beneficial, and the 40-hour workweek from Monday to Friday with no weekends was appreciated.

Overall, I would not recommend Education Dynamics LLC as an employer due to the ethical concerns, poor communication, and manipulative upper management.


This job is horrible management sucks ! Their a bunch of grown woman that talk about their staff all the time like we are in high school! The schedule sucks and they don’t care for Family emergencies. Their attendance policies is a joke if your late that’s a point (THEY DO NOT HAVE A 5 min Grace period GOOD LUCK) leave early that’s a point and you have  until 8 point me to be terminated within 9 months. This job is a scam of all scams they have a inbound system where people are looking for jobs transfer them to you and you have to convince people to go back to school.l and these people want is a job ! Their benefits suck! Only thing good is the people you meet but once you start talking they move your seat every time. Literally stuck in your chair for 8 hours of boredom! Oh and the commission structure it’s all nice how they explain but it’s so hard for you to it that 120 goal to even get your commission. They give all the good calls to temp agencies because they don’t get paid for commission and their making the business 3,000-6000 a month which sucks because their not even getting that. While we struggle to make 120 points each month and if your Quality sucks you can forget about that commission.

RUN and when you think you've ran far enough, run some more! The pay and the schedule (weekly pay) was great, that was not the issue. The schedule could be better, 2 late nights a week as late as 8pm. During peak seasons, OT on Saturday was heavily available. Also not an issue. I was misguided that I would be an enrollment coach instead I was a glorified telemarketer. CONSTANT outbound auto dialing, reaching 500 calls a day, constantly being hung up on, and pushed to meet made up KPI's. "DRIVE TO APP" they would say, that's hogwash. Calls must be 20-30 minutes and of course the objective is to get people to apply but it's definitely easier said than done. The information changes based on who it is from, from my initial interview to being in production, kpi's, q/a, and information changed from person to person & situations. There are NO SOP's in place. Once you reach 1 KPI, there are a million others that you will have to rush to meet or be chastised at a weekly meeting every week. Your efforts and good things will outweigh the bad with these people. I called them on their bull and was chastised by the director when a manager admitted to me that information had "changed". It's a mess and mentally exhausting, SAVE YOURSELF THE HEADACHE. 

I have been here for about 2 years now. The job is easy. I would stay on top of your adherence, and follow the script to keep your QA good. I loved working here. 

Management is great they are always there to help. Thanks for all the coaching and training! It made me a top-notch advisor

I'm mostly appreciative of the opportunity it gave me as an entrepreneur. 

Since it is a remote job, I was able to move out of the country, and travel from country to country, living the digital nomad life as a solo traveler. It was great. I was able to start my travel business with all the experience I got from my travels. While working here I stayed in about 5 countries. You can check out my travel YouTube page: Lamont Travels

Thanks, Education Dynamics! I honestly couldn't have gotten to this next chapter in my life without you guys. I can now travel full-time as a content creator. Anyone who wants to work here I say go for it! They are awesome, and will set you up to win!

I love the balance of work/fun lifestyle. Gained experience in over the phone sales, managed one of the top 5 largest agency accounts in the company in terms of revenue. Learned what it takes to go through a system migration. Worked closely with different departments including marketing, tech, content, legal, compliance teams. Performed data analysis to optimize client campaigns for high education institutions. Identified source trends in marketing mix to make business decisions on school campaigns. 

Hardest part of the job: Initial manager
Most enjoyable part: learning data analysis, working with different people from other departments outside of sales, ability to learn and grow with enthusiastic young people!

With a large volume of calls daily, the day started the minute I clocked in with 30 minutes of break throughout the day plus 30 minutes of lunch. In order to meet monthly quota, a daily number of transfers must be met. Time management was a key to a successful day besides meeting quality work. Supervisors were available when assistance was needed. There were incentives for high achievers daily and awarded certificates for honors monthly.  It made it more challenging when the type of calls were changed constantly which disrupted the flow of expertise.  This resulted to low outcomes.  The most enjoyable part of the job within the two years in the company was the recognition as a top achiever in a town hall meeting.  When the culture and management were changed, my part of the job became challenging.

This place started out really great! I had a very hands on manager who cared about developing the team. Now I am stuck with a hands off manager who just cares if you are doing your work. The promotion opportunities are inconsistent and seem they are only given out to "favorites". You work hard and try to go above and beyond and it goes unnoticed and without compensation. The company always gloat on how well we are making profits at every town hall, yet the employees are not being paid what aligns with their work. This has caused a disengagement. Now I just go to work, do my 8 hour shift, and clock out. Nothing more, nothing less! 

I sadly left due to health issues but I loved almost ever second I worked there! I had the best mentor ever and she was truly caring, my manager and assistant manager care about my work and personal well-being and I felt we had a pretty good relationship as far as work relationships go. The training program was pretty good and if something was not explained very well questions were welcomed. Some found it easy to get performance bonuses but sadly I never reached that point. I came close once though. The rewards points program was amazing! I ended up trading in my points for $20ish in a Doordash gift card and got some great food for lunch. Oh you also got to pick how long you wanted your lunch break to be (30 min or 1 hour) at the end of your training. Found that to be a great option. 

A typical day was fairly standard, some days were busy other days were not. I did learn some new things which I am expanding upon on my own.

Management was distant, no reviews, no recommendations, reviews or commendations. 

Very good people to work with, very easy going colleagues.
The hardest part of the job is knowing that it would not be a place that I would be in for the long haul, it was hard to take interest in the company or its structure.

The best part of the job was that it is close to all transportation and there were free snacks, and the environment was fairly laid back.

The hours were too long, most employees were in from 9-6 or on.

Top Job Titles	Average Salary
Outbound sales representative 1 salary reported	$13.00 per hour
Outbound call center representative 30 salaries reported	$52,500 per year
Sales representative 12 salaries reported	$13.00 per hour
Inbound sales representative 11 salaries reported	$15.50 per hour
Education specialist 2 salaries reported	$13.00 per hour

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