partnership manager

program manager

director of operations

recruiting coordinator

engagement specialist

Educational-Theatre-Association

Let me start this by saying that my time as a Membership Service Specialist is still the best day-job I have ever had. The team within the Membership Department is collaborative, open, and fun. There is plenty of day to day work with several unique projects throughout the year. The issues occur when you zoom out. 

The vast majority of the organization is Managers or above. There is not a great deal of immediate advancement for those who come in at entry level positions. This can often make those at the Associate/Coordinator level burdened with a lot of day-to-day work that Managers and Directors have never really had a hand in.

The organization regularly has communication seminars to try and improve the office environment and create a common language between departments and they genuinely try to foster a positive environment. I will say that the organization is also going through a great deal of change with moving to a new single floor office and expansion so my review is specifically for the three years I was there.

If you are passionate about theatre education and arts education, this organization has an amazing mission and great reach. The environment has some idiosyncrasies that don't make it for everyone but if you get a chance to work in the Membership department, I highly recommend you apply.

What is the best part of working at the company?
The co-workers and team atmosphere

What is the most stressful part about working at the company?
The low pay. Extremely under market for the skills needed and volume of work.

What is the work environment and culture like at the company?
It's creative and fun, inspiring and motivating. I always felt appreciated and that my contributions were integral.

What is a typical day like for you at the company?
Lots of phone work -- answering questions, guiding members through procedures. Data entry into spreadsheets, and lots of consulting with co-workers.

Generally positive environment. Most of the staff are hardworking, respectful, and dedicated to the mission. Security, culture, and leadership have been heavily challenged under COVID-19. One-third of staff including many longtime higher level dedicated people let go.

Nice people. Work from home is nice. Tools to do your job. Lateral moves to grow. Mission focused. Organization has gone through a lot of change since the pandemic.

Culture is beginning to decline. There is a lack of collaboration and communication. There is also a high turnover in staff. Feels like a lot of uncertainties.

Top Job Titles	Average Salary
Partnership manager 4 salaries reported	$77,500 per year
Program manager 2 salaries reported	$72,500 per year
Director of operations 2 salaries reported	$87,500 per year
Recruiting coordinator 1 salary reported	$27.50 per hour
Engagement specialist 1 salary reported	$16,000 per year

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