dough maker

baker

customer service representative

decorator

team member

Eileens Colossal Cookies

As a 17 year old currently working their first job here, I would 100% recommend Eileen’s as a starting point. As each location is individually-owned, you get a small business vibe with both management and coworkers. Working hours are extremely flexible, and management is accommodating towards other jobs (if you’re part-time) or any further outside obligations. I am extremely grateful for the amount of experience I’ve had with such a great group of people.

Really, the only main complaints I have are the poor salary and lack of advancement opportunities. For the amount of work I do (especially around the holidays), from dealing with crowds of customers to backroom packaging and deep-cleaning, it’s a real big turnoff. (Thank goodness we get tips). Planning to pursue an actual long term career path at Eileen’s is virtually impossible. At times, the lack of organization and communication between management and staff can also be unfortunate. 

Typical day is fast paced and easy to keep busy.  Time goes by quickly and can tell the owners readlly care about me as an employee and a person.  Every day the owners check in with me to see how I'm doing and what help I need to do my job.  It is a fun place to work and the team works well together, like to joke around and visit while working.  The job can be demanding especially around holidays when we're very busy but when the day is over I can leave work at work without stressing about my job.  We get discounts on products and occassionally the owners will bring in food for lunch and other times.  If I'm sick and need time off they are accommodating and asking for time off is easy and have never been refused time off.

I’ve been working there for two years and it’s mostly been positive. All my coworkers are friendly, they work with my schedule, it’s a small shop, great raises and bonuses, there aren’t any slackers so everyone does their own job, you can take breaks as long as you want, they actually let you call in sick, I get weekends and holidays off, management is fantastic and they actually care about your health and safely. Good training. 
The only downsides to working here is that it can be very hard on your body no matter what position you work in. If you’re a baker your wrists and arms and shoulders will hurt, if you’re a decorator your neck will hurt, if you’re a dough maker your back and arms will hurt. 
Besides that, it’s the best job I’ve ever had. 

This was a great place to work until management changed and one of Eileens sons took over her stores. Co-workers form cliques and are nasty to each other.    The people that are good workers get worked to death.  Their pay is good but it doesn't make up for the poor treatment of employees.  I loved what I did and most of my co-workers but was very tired of being taken advantage of and expected to do a double share of the work.

I was barely talking and was told not to talk at work. I was told that if i couldn't frost the cookies faster that they couldn't pay me to be in the way. They would get mad that I was a few minutes late, but there was no possible way I could be there at 3:30 when school got out at 3:10 and couldn't get out of the parking lot until at least 3:20 when I was 13 minutes away from work. They expected me to call if i was going to be late but I would not get on my phone while driving.

Helped manager with opening store duties. Stocking and baking products. performed multiple task during the day such as taking orders in person and on phone, and cashed out guests. The longer I was employed I took on more duties and was taught decorating skills to complete orders. My shifts required closing duties, such as preparing for the next day and cleaning up the store so it was ready for opening.

Eileen's could be slow and leisurely or it could be fast paced and stressful, all depending on how many orders there were for us to fill. The management is extremely flexible with scheduling and does their best to work around any engagements you might have. Great for after school for highschoolers or for those looking to fill a morning/afternoon.

I'm urging you to save yourself, and not even apply. This is the absolute worst management I have ever experienced. The manager was always rude to me, and she doesn't treat you with any sort of respect unless you have been there a really long time. She would constantly text me to come in on my days off, get annoyed if I asked questions, etc. It absolutely is not worth anything to work here.
 
& there's also a cookie discount but it isn't worth it.

Typical day consisted of either baking, making frosting, packaging cookies and cookie dough, decorating custom orders and talking to customers about their needs.
The management was fantastic, always very understanding and worked well with accommodating their employees.
The hardest part of this job was knowing that eventually I would have to move on for a better paying opertunity

I really liked working here it was a perfect first job! And there was tons of training, and it was all payed for. Sometimes the manager was a little uptight, but what manager isn't? I really liked how there was prety much always something to do so you always felt busy, and it also helped the day go by faster. Something else that I really liked was that you always got to take home free cookies. 

Top Job Titles	Average Salary
Dough maker 7 salaries reported	$11.79 per hour
Baker 2 salaries reported	$17.00 per hour
Customer service representative 5 salaries reported	$12.00 per hour
Decorator 7 salaries reported	$15.07 per hour
Team member 2 salaries reported	$11.50 per hour

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