account executive

customer service representative

telemarketer

sales

junior underwriter

Electronic Merchant Systems

Life as an Account Executive:
1) Told pay is $400 week. Reality: if you don't hit a variable/often changing quota after 1 month, the pay is zero. This violates minimum wage laws
2) Mandatory health insurance: offered, cost is more than half of your base pay. Told to go get free taxpayer paid health insurance
3) You pay your own gas, parking, tolls
4) If you are successful selling one product, they quickly make the quote double to take away your base pay and commissions
5) Telemarketers schedule appointments for you all day many miles apart and most are no shows
6) They don't fully explain the 4 yr contract and early termination fees merchants are signing up for. Extremely expensive products and services compared to competition

7) They will never fire you, just bully you and scream at you to quit so they don't have to pay unemployment
8) Your manager will text you all day long 7 days a week to see if you are out selling, while he is home watching tv. THey will use some tactic like some salesperson is Tallahassee just sold something on SUnday afternoon and why aren't you.
9) Benefits or paid time off: almost nothing
10) Management that will scream at you at 7am daily company meetings in front of co-workers to go get more sales - priceless

Very crazy, unprofessional industry

EMS is a great company with many tenured employees still there from the very beginning!  It was a true pleasure working with many of the senior employees at the corporate headquarters.  EMS is ran like a family business and the Executive team (Chairman, President and EVP of HR) are amazing.  About a year ago the senior management team was cleared out and a new group of individuals were brought in.  The head of sales is doing a great job.  Then there are the Parrot Regionals.  I have never in my life seen such a waste of salaries.  The Regional Managers, all but one, are nothing more than middle management babysitters.  They have NO industry experience and it SHOWS.  To hold positions of this level require not an ego, but knowledge of how things work.  My 8 year old son could of held a training class with the regionals and they would have learned more than they did before.  

Please reconsider your options before joining this company.  There is no policies and procedures in place.  Things change everyday.  

For the good ones still there - Good luck!

I worked as an AE for electronic merchant systems for about 9 months until I was laid off due to the coronavirus. What's funny is I'm actually making more from unemployment than if I had stayed there. The base salary is less than minimum wage, and the commissions are not consistent enough to actually get by. The only thing that was good was my immediate manager who was very supportive but beyond that everything else sucked (definitely upper management sucks). They lie to customers and back them into unfavorable contracts. They are also terrible with keeping customers. They say they have 24/7 customer service but what good is it if the customer service sucks? Which it does. When I was laid off I was never paid the commission money or jibbed paychecks where I should have been paid more (this company will do literally anything to cut corners). All I got was a base for one week (again this is less than minimum wage). No training. The sales training they give is simply get out there, with no actual practical knowledge given. 10/10 stay away from this company. Hope they go under soon.

The first 9 months was a good experience. Co-workers were awesome, we had a really strong team atmosphere, we all assisted as a team, when one of us was behind we pitched in and helped until all of us met our weekly quotas. The hardest part of the job was cold calling companies who had already been called continuously by not only our office, but the many offices in their area. Our original supervisor was AMAZING. So down to earth, motivational, and would literally come onto the floor and sit with you, make calls with you to show some of the different tactics she used to use that got her ahead. She was the best. Once they moved her to another department and brought in another supervisor who had no experience in what we did and changed the rules to where we were not allowed to help each other, the team morale went down severely. Incentives and bonuses were dropped and changed, the atmosphere became depressing and no one wanted to be there anymore. We kept losing employees consistently.

EMS offers great opportunity for those willing to work for it. If you want to sit back and work 40 hours a week for a set salary this may not be the job for you. If you want to have the ability...and flexibility to earn six figures and above this could be a fit. Management is supportive yet not overbearing. They let adults be adults. If you need help they are there but will also let you explore your own avenues to success. They provide tools, training, and resources needed to succeed but ultimately it is up to you to go out and do the work. Please don't misunderstand me the work is not easy but goals are achievable and pay is very VERY lucrative. Started in the mid $70k range my first year and each year since has been above $100k. Last 3 years above $200k. Earning potential is unlimited...no caps on commissions!

This is the most unorganized company I have ever worked for. The corporate management is not as supportive as they'd like to make you think. It is a revolving door for employees, the turnover rate here is ridiculous, and management and corporate does not take the time to properly train. There is not really any respect from corporate either. The Wilmington, NC office is not a terrible environment, I do enjoy working with my other associates, but even they don't do they're job properly. I had to figure out my job on my own, there was NO training, which my position is not hard. But proper training would've been nice. Overall, this company is not somewhere I would suggest for friends and family to come and work for. For the sales reps, it is not salary based, it is mostly commission based, but if you don't meet your monthly goals, corporate takes your salary leaving you with just commissions you could POSSIBLY make. They lie to you about the job before you are hired on. 

Job consists of answering a barrage of calls from angry merchants frustrated with the company issued faulty credit card terminals that operate under dated technology and high monthly costs.  Management and HR have unbridled rule and are often vindictive and looking to place you in jeopardy to keep you under their thumb.  The entire soul-crushing culture of the place is negative and disciplinary.  Raises are minimal, time off is minimal, health plan is minimal.  Do the minimum and look to move elsewhere as soon as possible.  The pandemic caused them to lose a large number of merchants using their services, and they immediately placed the financial burden on their better employees by indiscriminately eliminating jobs.  It is a shabby outfit.

If you’re in, you’re in. The management needs work. They say you’re part of the EMS family but are you really? I don’t want to work for a company where I’m told “Everyone is replaceable.” There is no job security. The health insurance is expensive; unless you’re there for five years, EMS will pay for the employees portion. Pay raises are not good; nor are the pay rates. They are not competitive with the job market. I’ve done research. On a positive note, they have wonderful holiday parties every year, and ticket giveaways for sporting events. Prime seats. Brand new downtown office with game room, and lunch room where you can purchase food items. Casual work attire is a plus. It can be a great place if it’s your first job.

A typical day begins with printing of all email which include new deals, clean-up and agents checking to see if their deals have been approved therefore their terminals can be shipped or their downloads have been installed for merchants to complete credit card transactions. I basically had a 3 day training session, then was off to learn the ins and outs on my own. My co-workers are pleasant to work with. The hardest part of the job is the the deadlines which are always met, yet the pay rate is nothing compared to the chaos that I go through from day to day. The most enjoyable part of the job is the outside and inside agents that I work with everyday. They praise me for the good job I do in order to get their deals in, out and approved. It's nice to get a "Way To Go". 

I've experience excellent job security, and a company that has provided longevity of positive profit growth. EMS has been in business for over 27 years. Typical work life is very fast paced, and provides a work atmosphere in which you're provided the freedom to make a position your own. The hardest part of the job is having to deal with outside sales offices, as each office presents challenges in regards to business approach and practices. Working in the financial industry, and in the sales world, you learn to develop thick sick and understanding of pressure when it comes to sales quotas and account approvals for active deals.

Top Job Titles	Average Salary
Account executive 1 salary reported	$70,000 per year
Customer service representative 1 salary reported	$18.50 per hour
Telemarketer 1 salary reported	$17.50 per hour
Sales 4 salaries reported	$73,000 per year
Junior underwriter 1 salary reported	$18.50 per hour

Working at Kurv: Company Overview and Reviews

Kurv

Kurv Ratings

Popular jobs at Kurv

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected