partner

customer service representative

order administrator

project specialist

lead installer

Element Fleet Management

While I don't have any real complaints about some of my co-workers, I have never felt more negatively about a company in my life.  I have been there over 11 years and I have slowly watched it go downhill at all levels.  A typical day is me trying to keep track of my to-do list while trying to get calls and meetings handled, and trying to get work done around them.  By the time I get home, I'm frustrated because I have to work more since I couldn't get anything done during the day.  I've lost plenty of sleep because I worry about what I have to deal with the next day.

The management always seems unconcerned with the employees in some fashion recently.  Anyone will tell you that previous management seemed to have the 'Good Ole Boy' relationships.  People were getting jobs who were related to the President, at least, that's the image that was portrayed.  I will say that at least he was for the employees and went out of his way to show it by always being involved and talking to us.  I can say that he went to bat for me after Hurricane Sandy because of the work I did for my client at the time, and I was quite appreciative of that.  But since he left and since the company was sold last year, I see things getting much worse.  The benefits are worse, the demands are high, and many people I speak to are very unhappy.  The management has not been as open and welcome to the employees, and people feel like they're just there because it's a job.  The most enjoyable part of my job is when I walk out the doors at the end of the day... and even then, all I do is go home and work more because I cannot manage my day effectively.  

All in all, this was once a great company, but several pitfalls over the years have seen the quality disappear.  I personally see it getting worse, and it's a shame, because I loved being here.

Element Fleet Management is a poorly run, image obsessed corporation who puts out a poor product and doesn’t care as long as their bottom line isn’t affected. There is very little in the way of training, and when you get out onto the floor, you are shamed for asking too many questions by your supervisors and peers. There is a high level of disorganization and misinformation, in addition to American temps and permanent employees alike having to essentially audit for extremely poor quality work done by an outsourced firm in India, for whom there appears to be no accountability. If you happen to miss one of their errors and are caught doing so, however, you are held accountable, although there is so little feedback about how you’re doing, where you need to improve and what opportunities are available to you for growth within the company, that this is rarely a concern. 

Hiring for full time positions as well as promotions within the company seem to be largely based on nepotism. Virtually everyone who was able to stay in the company and advance was able to do so because they were related or married to someone higher ranking in the company. Plus, the rate of turnover is extremely high, and you really can’t count on building much of a business relationship with anyone. Even those in mid-level management who seem to have a willingness to help you out and a degree of stability in their position are unable to do because of their extreme workload, which involves a lot of interfacing with clients and other departments, and very little actual management of what’s going on day to day. 

I cannot understate how much Element Fleet Management damaged my excitement for working and my professional hopes and dreams. It is imperative that job seekers avoid this fi at all costs. 

The work itself is fairly easy, but working at this company has been draining. Everyday there is some work drama going on. Management doesn't seem to care and turns a blind eye to the laziness and mediocrity just to make themselves look good to higher ups. Nobody in this company wants to actually do their jobs. They just dump their work onto you. They will let good people go for no absolute reason, but will keep those that don't care about their jobs.

The company doesn't care much for the essential employees that have been coming in the office everyday with special treatment given to those who have been working from home for the past year and a half. They used to send us snacks in the office, then they stopped. There used to be better coffee/tea options at the break areas, but they stopped ordering the good stuff and replaced it with cheap products. They used to provide company-wide emails when there would be a positive COVID case, but now they have stopped that and basically told everyone to "look on the company website yourselves." The "cleaning" crew doesn't thoroughly clean like they claimed that they do. 

I have yet to see opportunities open up for lateral moves/promotions, so you're kind of stuck where you're at. Oh, and HR is pretty much useless if you have a issue to bring to their attention. 

A day in the life of a senior truck specialist. Let's call it a senior truck survivalist. You must log in in your own time pre clocking in to all 10 needed programs. You must read company emails on your own time, Yes, off the clock. To the job, imagine taking 90 calls a day that are ticked off drivers cause their element provide thing doesn't work or a service writer at a shop who hasn't gotten paid on a $10k job and his boss is beating him up over it (you get to take it friend, no one here cares that your being mind tourtured every single call). Imagine a skip calling for a tire and you need all 4 tire TD's that they don't have and you gotta wait on hold for them to get this information and then come back to the call 5 minutes later to inform you all while you have to turn call after call after call out in under 4 minutes 30 seconds.... Imagine if you will a company that pays it's uppers and stock holders and investors while you get... NO RAISE. Imagine working at a place where everything except a customer service rep requires a bachelor's degree, yep it's a dead end job. Good luck friends.

I have been with this company for many years and there have been a lot of changes.  Management of the company leaves little to be desired, in my opinion.  It's hard to work there when the understanding of what our departmental needs are just isn't there (also in my opinion).  There is much of a disconnect within the company in relation to telematics.  There is also much discord within the departments as well, and I've found that this comes off as a very difficult issue to correct.  This has made the job more stressful for me.  

There is flexibility in work time, and if issues arise that need to be taken care of on a personal level, you are granted that.  That is something that is beneficial.  Vacation time used to be given and begin, along with medical benefits, upon hire.  I can't say if they still have that policy or not.

I've been with the company for an extended period of time and I  feel it's been a good time there.  But I do believe in change, and I think it's that time as well.

They claim to be competitive as far as salaries and benefits are concerned, but they fall short in both areas.  Now, this was as PHH Arval. Element Financial bought the company in July 2014, so it remains to be seen if anything changes.  We've been told nothing is changing. The benefits? We might as well not have any, since the deductible is so high.  They claim to prefer to promote from within, yet it took me several years to move to another department, and not because of not meeting the requirements; postings were put up but there is a lot of favoritism within the company.  Finally, be prepared to wait months if you are an external candidate.  The hiring process is so complicated and drawn out, that quite a few well qualified people have gooten positions eleswhere by the time management has been given the OK to make an offer. An example: they require a copy of your high school diploma or transcript before you can be hired!

Element is a huge company. The benefits are it is really no micro managing. They have awesome work space and over all good set up of systems. However, do not be fooled by the pristine appearance. Women and minorities in advanced positions are rare here and the starting pay depends on race. Alot of people get ahead because they have family in high places or and sleeping with someone in a high position. They blacklist most creditable candidates and continously rehire the same group of people for top positions. The last few years there have been many layoffs and no raises. They are starting to outsource most of the work as well. Managers are predatory and conniving and are almost never checked. They will promise you can “move up” and will “work” you to that extent as well but will often black list you when its time for an interview. They are losing alot of loyal employees for this reason lately as well. STEER CLEAR!

On a typical day, log in to the call dialer and start taking incident/accident claims from drivers of different companies that have fleet vehicles, then assigning a body shop for damage estimation and repair from a generated list. Processes followed for each company are generally the same with minor differences that revolve around asking specific questions or avoiding the assignment of specific body shops. From a remote role, your primary communication with team members and management is through Microsoft Teams.

I've had a great three years working here.  My first two years were under an outstanding manager who trusts subordinates to do their best work and make good decisions.  The third year was hampered by a manager with little observable empathy, even though they were very business savvy and smart.  
The company itself is recovering from a significant integration from a few years ago and is now under a significant leadership change.  The new corporate CEO is brilliant and will likely get us back where we need to be very soon.

What is the best part of working at the company?
Company is good But work Environment/ Description isn't very detailed. 
.

What is the most stressful part about working at the company?
Work is pretty much a Call Center environment vs. Job specific. 



What is the work environment and culture like at the company?
You field all calls for hours at a time despite being told you will be on phone 1hr daily.


What is a typical day like for you at the company?
60-65 calls daily 
Tons of email communication 
And Micro- Management from uppers.
Long days 
Repeat

Top Job Titles	Average Salary
Partner 1 salary reported	$71,725 per year
Customer service representative 9 salaries reported	$17.56 per hour
Order administrator 3 salaries reported	$55,600 per year
Project specialist 2 salaries reported	$75,485 per year
Lead installer 2 salaries reported	$61,300 per year

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