service technician

service manager

legal assistant

human resources specialist

human resources generalist

Elevated.

It really saddens me to see where the management of this company has continued to deteriate what used to be a much better company.  The mechanics are what makes a good elevator company.  They are the ones that are in the field, taking care of our customers, and keeping our customers happy.  Unfortunately, the upper management do not put value in the mechanics that make this business happen.  The mechanics do not get the needed support, the needed training, the needed tools and diagnostic equipment, or the needed resources to help them in the field.  What they do get is upper management who have know idea what is going on in the field spending excessive amounts of money to build a training facility that does not train anyone and is absolutely no help for technical support.  We also get upper management thinking that they need to start micromanaging and tracking the employees every moves.  The local managers are being stripped away of the flexibility that a branch used to have through GPS tracking and it is counterproductive to meeting our customers needs. The moral of the mechanics is declining rapidly as they are required to do more with less resources and are treated as if they are just numbers at the bottom. The upper management needs to put their resources back into the field and to their mechanics and not into promises of something better that only ends up screwing the very people that are the heart of this business. GO BOLTS.

To work in one of the oldest engineering feats of the last two centuries is such a thrilling idea. The concept of vertical transportation and how it has evolved to become an efficient and safe machinery is still intriguing. By going to work and making sure the public can ride to their next destination safely and smoothly and not miss their flight gives me a sense pride in my work. Tearing down these simple machines into nuts, bolts and other parts still awakens curiosity and keeps you wondering. And by knowing you have a whole team dedicated to helping you learn something that not only one person could know all about but a whole group that is willing to share that knowledge is outstanding. Good communication is still the hardest aspect and breakdowns happen at any moment but continuous improvements have been noticed. One of the major downsides is there is not an official school to learn this trade as some other blue collar trades such as an airplane mechanic. Providing a formal schooling or even an audio-visual software to increase learning would be a good transition for the industry. At times it’s like your own grit and spit has to fix it that’s how it’s roughly said in our trade. But in the 21st century this trade has to adapt to provide learning in the digital world especially with these complex machines. Providing such transition would be a huge potential improvement on the industry.

I was the sole technician for units within a 100 mile radius, constantly on-call for 4 years, even having to work during vacation time, and had to skip a funeral.

Expenses often went unpaid for weeks, we lost elevators at an average of 20-25 units per year, nobody would help with sales, and I had to be the face of the company for customers and their complaints about upper management.

My direct supervisor was unhelpful, lacked proper knowledge for the job, and spent a majority of his time at home, as opposed to placing bids for new contracts or even making sure that I had a safe working environment.

After turning in my 2 week notice (and splitting up my unused vacation time), the supervisor began pushing back trouble calls, and telling customers that I would take care of them after I came back from vacation.

My last day fell on a holiday.  I worked ~2 hours, earning triple pay, I also had to return the company vehicle/tools at the end of the day.

Once my last check was deposited, the holiday pay, along with the hours worked during the holiday (totaling over 11 hours) weren’t credited to me.  This was expected, as it was a common occurrence in the months leading up to my resignation.

It's a good job to have, so long as you're fine with doing quite a bit of driving for service and repair.  The communication between Satellite offices and regional offices could improve quite a bit. Honoring promises made prior to/upon hiring employees could also improve, but the work environment isn't harsh or hostile, per se.  

The hours are typical business hours, other than some late emergency calls, but other than that, if you can get everything done that needs to be done, you can use the whole week to get your 40 hours, or you can put in a few extra hours and finish the week early (depending on your service contracts/office operations).  Vacation time adds up quickly if you're not use to taking time off, and cannot be sold, so you're required to take time off.  Raises aren't hard to come by, and if you earn it, then you can expect to be compensated for your performance. 

Health benefits are good, no frills there.  The hours are good, the pay is good, the environment rarely gets old (doing service and repair, you're not confined to an office), communication can improve, the new hire past experience can improve, and the mobile service app can greatly improve.

Oracle Elevator isn’t just a great place to work, it’s also an amazing place to get your foot in the door if your just starting out, like I did. I was 18 when Oracle offered me a job. I have worked my way up from being a helper to now a Mechanic is a major city at age 23. As the largest non-union company in the nation, they make a big business feel like a small company, in the best way possible. With the ability to pick up the phone and contact corporate with concerns if I ever needed too, Oracle truely makes me feel valued over being just another number like other big companies might. Oracle has fulfilled all of there promises through negotiations and relocations and I feel like there is still a potential for me to grow. 

Day-to-day, I have a great team to work with and a route that works best with me and the rest of the crew in Atlanta. The office managers are amazing and very flexiable.

Overall, if I had friends that were interested in elevators, mechanics, or engineering like I am. I would recommend them to Oracle.

This is not a normal work place. Management has ruined morale and attitudes of field personnel. It’s a struggle to get Tech. Support, proper troubleshooting tools, documentation, etc.. field operations managers have been stripped of flexibility to be effective and efficient. If you like to be micro managed by upper management this is the perfect place for you. Their are no “listening” sessions, we used to have them with previous management. If you enjoy chemical plants and other hazardous industrial facilities this is the place for you. Complaints about these facilities are brushed aside in lieu of the almighty $$. Management treats itself well, cruises, dinners, awards, etc... They are also asking employees to write positive reviews on these sites and ask employees that they think will write a positive review to do so. Hmmm, they seem afraid of the truth. Think long and hard about this.

The utter lack of communication within this company is awful. My supervisor was great at his job but he received zero support. We had a great team in place and the sky was the limit, but slowly folks in the upper echelons of the company deemed us not worth of compensation (both techs and manager). This in turn caused many to leave or get laid off an tripled the work load of those who stayed. It was an unsustainable operation with no possible new hires on the horizon.  The company is poor at planning and has no direction. Excessive money is spent in areas within the company that are not productive to the local branches. They have big ideas but do not have the proficiency nor the qualified people to be able to follow through. They lack integrity within upper management. They make promises but never deliver. If the company is to continue it will need to evaluate some of its executive members. I would not recommend working for them.

What is the best part of working at the company?
The facility is pretty, needs some work but is beautiful. Residents are sweet and some need a little more tlc then others.
Staffing shortages and not enough pay for the stress. Cliquey staff, management does not help, many times we are left with 3 people for all 11-7shift.
We stay for the residents, hoping it will change. $15 an hour for med tech and for RA. Needs new administration.

What is the most stressful part about working at the company?
Short staffed, get yelled at for helping on other units when short staffed. Cliquey people, being belittled by mangers. 

What is the work environment and culture like at the company?
The residents are sweet and fun makes the place feel like home. Some staff are too cliquey which creates drama.

What is a typical day like for you at the company?
Come at 7am start cleaning, setting up, and getting residents ready for their day. I run between 2 units to get people up and ready for day.

A typical workday for me is getting to my job location, talk over with my helper what needs to be done for the day and we get right on it. I have learned to take my time and not rush through any task, take precautions in everything we do because it's all dangerous, so safety is first. I feel management is not the greatest in my experience since I've been here they have dropped the ball in the sense of communication with employees and ordering material correctly for the job to move along efficiently. For what reason I don't know but it needs much improvement. As far as workplace culture I would say it's ok..not great. Hardest part of the job  would be getting things I need to complete or move  forward with the job, like materials and equipment that is  necessary to complete a task. The best part of my job is when I complete a job and my elevator is running with no issues Inspected and passed, and of course payday.

1)Heading to work on time assess my work environment and get everything prepared for me to start working perform the task completely for the day 
2) on a day-to-day basis everything is different so you’re always learning different stuff each day no matter what it is how difficult or how my little it  may be 
3) Management team in most departments or not reliable and accountable for stuff they do and get stuff wrong always trying to pass it off management team need to also listen to There field guys that doing the work 4)Workplace culture has been better so there is room for improvement and growth
5) The hardest part of the job is not getting material / parts that is  required to complete the task and complete a job in a proper timely Manner  
6)The best part of my job Is to complete the task at hand and complete the assignment that was given knowing that it’s correctly completed inspected and was passed

Top Job Titles	Average Salary
Service technician 1 salary reported	$83,500 per year
Service manager 1 salary reported	$110,000 per year
Legal assistant 1 salary reported	$52,500 per year
Human resources specialist 1 salary reported	$20.50 per hour
Human resources generalist 1 salary reported	$60,000 per year

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