front desk agent

housekeeper

cook

line cook

night auditor

Embassy Suites by Hilton

When i first began, it was a good job until the general manager was replaced. He was inexperienced with a big hotel, but we gave him a chance and as time went on, the hotel began to change and not for the good. Lunch breaks were nonexistent for some employees and when i asked the head of HR the legalities of it, I was told that it is suggested, but we are not entitled to a break. The shift consisted of working minimum 8.5 hours if not more depending on the capacity the hotel was in. Going to the restroom was stressful as it is a one man position and the lack of cross training did not help to relieve of us of our position so we had to hold it in a lot. Once again, going to HR was useless as she would laugh and act shocked, but even with being informed, she did nothing to talk to management to try and help us out a bit more. She would see how hungry we would be or doing the dance because we had to go to the restroom yet she would grab her coffee and go back to her office. 

Not only was general manager replaced, the food and beverage manager was replaced along with their assistants and instead of hiring out of hotel, they promoted within. Food and beverage manager never worked mornings so I never was unable to communicate with her unless i have on my time off. One of the assistants promoted had worked the smallest department for a few months with no experience and it was frustrating as an employee having to explain to my assistant manager how to do basic things such as a bank not being balanced at the beginning of the shift. Before their promotion, since we had no managers, i took the task of doing inventory and ordering. After almost 2 years of their promotion I continued to do that job. It was hurtful to see untrained managers wining employee of the month, when they have not even managed to take their responsibilities off of me. 

The general manager was also hard to communicate to as he just came and got two or three free coffees a day, which he never finished, and would either ask to dispose of his waste or re-steam his saliva coffee in the cup. That was the first unsanitary task he asked me to do, which i refused. The second was his persistent to help without knowing how to. Trained by Starbucks representative, we are given certain instructions to follow to make their drinks. Espresso is only good for 10 seconds before it starts to go bitter. He would argue that it does not and would bad mouth me to other employees because i would refuse to use the 10 cups of espresso he pulled sitting on the counter as i prep the drinks. I am understanding that i do not have a management title, but i have worked this position for 4+ years, so i know for a fact what i was doing.

The biggest issue is we never had meetings to see where we stand or how we feel. when we did the employee survey, they did not tell us that corporate wanted to talk to us about what was turned in, until the day of. Only 2 people showed up. For about a year and a half, we did not have meetings like we did when i first started working there. Communication was horrible. Managers did not pass information to one another, we were more informed about the groups in house since we would go above and beyond and talk to sales to see what to expect and if they had any special requests. Schedules are only for one week and the earliest it is given is 48 hour notice. there were times we would get it at midnight the day before. Hard to make plans since they took forever to send them out.

At the end of my time, I ended up getting hurt and the process for that was horrible. I was not given workers comp and it was a fight to figure out what to do with me. they cut my hours and made me work a position which required more work effort than my original position. That was my final straw and decided the job was no longer worth it. 

There are more things wrong with this hotel from the lack of interaction  from departments, not following simple task like checking peoples room key for breakfast (so many people not staying there got free breakfast for this reason), managers disappearing more than once to smoke a cigarette (yet we didn't get any types of breaks), not being compensated properly for the amount of work we did, lack of acknowledgement of those working hard, lack of staff ( we would be at 100% and they would schedule one person to host, serve, and expo, which I would help and run back and forth from coffee shop to restaurant, yet no acknowledgement besides a pat in the back), and much more. I can not speak for atrium itself as the change had just happened before i left, but this hotel in particular I do not recommend, unless you want a job which you can get away with a lot such as no call no shows, yet no punishment, this is the place to work.

When i first began, it was a good job until the general manager was replaced. He was inexperienced with a big hotel, but we gave him a chance and as time went on, the hotel began to change and not for the good. Lunch breaks were nonexistent for some employees and when i asked the head of HR the legalities of it, I was told that it is suggested, but we are not entitled to a break. The shift consisted of working minimum 8.5 hours if not more depending on the capacity the hotel was in. Going to the restroom was stressful as it is a one man position and the lack of cross training did not help to relieve of us of our position so we had to hold it in a lot. Once again, going to HR was useless as she would laugh and act shocked, but even with being informed, she did nothing to talk to management to try and help us out a bit more. She would see how hungry we would be or doing the dance because we had to go to the restroom yet she would grab her coffee and go back to her office. 

Not only was general manager replaced, the food and beverage manager was replaced along with their assistants and instead of hiring out of hotel, they promoted within. Food and beverage manager never worked mornings so I never was unable to communicate with her unless i have on my time off. One of the assistants promoted had worked the smallest department for a few months with no experience and it was frustrating as an employee having to explain to my assistant manager how to do basic things such as a bank not being balanced at the beginning of the shift. Before their promotion, since we had no managers, i took the task of doing inventory and ordering. After almost 2 years of their promotion I continued to do that job. It was hurtful to see untrained managers wining employee of the month, when they have not even managed to take their responsibilities off of me. 

The general manager was also hard to communicate to as he just came and got two or three free coffees a day, which he never finished, and would either ask to dispose of his waste or re-steam his saliva coffee in the cup. That was the first unsanitary task he asked me to do, which i refused. The second was his persistent to help without knowing how to. Trained by Starbucks representative, we are given certain instructions to follow to make their drinks. Espresso is only good for 10 seconds before it starts to go bitter. He would argue that it does not and would bad mouth me to other employees because i would refuse to use the 10 cups of espresso he pulled sitting on the counter as i prep the drinks. I am understanding that i do not have a management title, but i have worked this position for 4+ years, so i know for a fact what i was doing.

The biggest issue is we never had meetings to see where we stand or how we feel. when we did the employee survey, they did not tell us that corporate wanted to talk to us about what was turned in, until the day of. Only 2 people showed up. For about a year and a half, we did not have meetings like we did when i first started working there. Communication was horrible. Managers did not pass information to one another, we were more informed about the groups in house since we would go above and beyond and talk to sales to see what to expect and if they had any special requests. Schedules are only for one week and the earliest it is given is 48 hour notice. there were times we would get it at midnight the day before. Hard to make plans since they took forever to send them out.

At the end of my time, I ended up getting hurt and the process for that was horrible. I was not given workers comp and it was a fight to figure out what to do with me. they cut my hours and made me work a position which required more work effort than my original position. That was my final straw and decided the job was no longer worth it. 

There are more things wrong with this hotel from the lack of interaction  from departments, not following simple task like checking peoples room key for breakfast (so many people not staying there got free breakfast for this reason), managers disappearing more than once to smoke a cigarette (yet we didn't get any types of breaks), not being compensated properly for the amount of work we did, lack of acknowledgement of those working hard, lack of staff ( we would be at 100% and they would schedule one person to host, serve, and expo, which I would help and run back and forth from coffee shop to restaurant, yet no acknowledgement besides a pat in the back), and much more. I can speak for atrium itself as the change had just happened before i left, but this hotel in particular I do not recommend, unless you want a job which you can get away with a lot such as no call no shows, yet no punishment, this is the place to work.

Working at Embassy suites is okay. Work life dominates the majority of my time. Being a large scale corporation owed by hilton, working in the front office as a guest service agent, promotions and sales techniques are constantly forced upon us to push to guests checking into the hotel. There seems to be a large disconnect between management and floor workers. False sense of enthusiasm is often demonstrated when management is trying to push promotions to generate any extra revenue possible, I guess it is not always the most genuine enthusiasm. I often requested to work morning shifts 7-3:30pm (Strictly scheduled night shifts 3-11:30pm) but in my 8 months in working this job only was scheduled a handful on morning/day shifts. This was especially disappointing because I had worked 4 different jobs at this same location (including current job) over three years and still felt like I was not valued as an employee and could not simply request to work a few morning a week. This especially effected my personal life not being able to see family and friends due to being scheduled only nights the large majority of my time at this company.

On the contrary... This company does encourage growth to an extent. In my time here I had the opportunity to work in 3 different departments and work 4 different jobs. At the beginning of my journey my goal was to gain work experience in the hospitality and guest services field. Being able to have so many different jobs and move from department to department at one location, allowed me to gain alot of experience and knowledge of the field, and I am grateful for that. 

In addition to growth encouragement, the benefits and compensation are decent.  Full Health Benefits are offered and only grated if acted upon as well as a full 401k plan. Both are very thoroughly laid out and easy to qualify for. Paid time off granted each pay check. Strongly discounted hotel room prices under hilton umbrella if availble. Compensation as a Guest Service Agent (front desk clerk) are actually good compared to other competitors in the field. Usually starting wage is lower but employee becomes eligible for raises after 3 months assuming performance reviews are satisfactory. After 6months my wage was 15.32$/hr not including incentives such as overtime or sales commissions witch can be a large portion or income depending on employee drive and sales skills, ranging from 0-500 on first check of each month. 

Overall... Very corparate feel often. Easy to get stuck because decent benifits and compesation, if no action is taken for growth. Some disconnect between managment and floor employees. Fast turnover in both managment and floor employees can result in inconsistensy and lack of communication. Each employee offored 3 free meals a day.

I can't offer enough great superlatives about the Embassy Suites Hotel Nashville Airport. I myself work there for many, many years and during those years worked with hundreds of employees, some better than the best, but most of all, a great experience in the people business and the servicing of others. In my position I got a chance, to change people lives for the better, with the help of the other managers and team members alike and yes, the GM too. You will never find a better group of co-workers, who go out of their way to take care of the guest and support the staff, their fellow team members. I learned a lot working at the Embassy Suites, earned lot's of life time friends, learned a lot about myself, learned how to be a better person, to myself and others. There were some difficult time and some challenging times to work through, but we succeeded in the end. Though we are one, of a many great hotels in the new and ever improving Nashville, we stand out because of our dedication to service. For me, the stand-out team members are the hard working Housekeeping  and the Guest Services departments, they are the front line troops, also you will never find a nicer group of guys than those in Engineering, I can call them all my friends. Food and Beverage and the Kitchen staff come in everyday with the intention of getting it right for each and every guest they serve. I could not have worked for a better group of people.  As long as they have the Sales team in place, The Nashville Embassy Suites Hotel Nashville will be bar none, the Very Best Full Service Hotel  to stay in while visiting Nashville, with employment opportunity for those who want to grow with a new and growing company with unlimited opportunity to grow and succeed and make an impression on the hospitality world. I want to close by saying that I am far richer having worked at he ES and the staff I got to know. The hard part about leaving jobs like this is saying good by the hundreds of smiles and congratulations, births and celebrations over these many years, but knowing that all is well at the Embassy Suites Hotel Nashville Airport.

Overall, management doesn’t care. GM walks right besides you and will not smile or greet you. Sometimes., a “hey” but with a dry tone. The cafeteria food sucks, seriously. The GM would say it’s great food but we will never see him eat it, how ironic. They don’t want union and pretty much advise you not to talk to union in every meeting. If you do, they fire you. HR is never there. If they are, they just sit in their office and are not productive or helpful. It was a busy hotel, before COVID. After COVID, management never reached out to check on our well-being. Yes, we got a meeting like 2 months after via zoom. They laid-off everyone and called the junior employees. They did not call senior employees who have been loyal to their company for years. According to them, they called employees who have more experience in different departments which makes no sense. Most of the junior employees were trained by senior employees and junior employees who were called didn’t work in different departments. Overall, I believe they are attempting to use the low occupancy excuse to get rid of the old staff. It’s a shame that a hotel brand like this treats employees like this. I wouldn’t recommend working here. In all honesty, if you do decide to work here, please don’t work hard. They won’t appreciate you! They make one holiday party (after the holidays) and have prizes. In this holiday party, almost half the prizes go to managers. Managers have their own holiday party so I don’t know why they even participate in these prizes, I believe it’s selfish. Also, prizes are distributed between employees of our sister hotel in which makes it even harder to win a prize but anything for them to save money, I guess. They used to nominate an employee in every monthly luncheon but they stopped doing it, they would accumulate a quarter (2-4 months) and nominate an employee. The prize will be $100. It’s usually the same employees every year being nominated too. Also, Embassy Suites does have a sister property as mentioned earlier (Hilton Garden Inn) and they will make you complex and not pay you extra for working in another property. The pay is average for the hotel industry in downtown but other hotels pay much more. I’m not here to bash a company but I am here to be honest and sincere how this hotel is behind doors. 

Days come and go there and it an easy job to master. Cleaning here and there, assisting the guests and all. The workers there are your family who takes time out of their day to help all that are open to receiving help and or advice. Being here I've learned quite a lot about the best customer experience and how to achieve giving outstanding services to everyone walking through those doors. Being there and seeing the smiles I bring to people, the workers as well, always motivates me to throw the best I have at everyone. 

Albeit, those things built themselves quickly but soon started to fade. Management kind of flopped occasionally and we were left wondering about the "what if's" and the "why not's" about some of the choices made by management at time. Then things become taxing when changes would be made on the fly, and if those "changes" did not bring lower costs and solutions, you bet they'd try their hardest to find an employee to take care of it.

That's where I came in. I worked my soul to the state of oblivion and back but did the job no matter what it took. Some things and devices did not work when needed and I did many things that required machinery use. When they did not work, I did these jobs the old fashioned way, by hand.
Lots of the work I did by hand looked better than machine processed cleaning. Blood, sweat and tears went into the job but happiness came out of it. Seeing everyone's smiles and recognition of my hard work made everything I did for them worth it.

Some things need to change but it will get better overtime. Being touted as one of the best, if not the best employee was stressful enough. I was just told what needed to be done and I'd just say, "Got it.", and would take care of the job no matter what. The employees there, like I said before, are family, and they've helped me along the way. I could not ask for better employees then the staff at Embassy Suites. They supported me and always helped me even when I denied the help because they seen that I always took on too much. Thanks peeps.

At first glance the staff at this hotel are seemingly welcoming... Once you start working here, it won't take you long to recognize that the Front Office Manager is very relaxed. In my opinion a bit too relaxed as problems are never addressed, whether with staff or guest', and they seem to compound on each other making your shift even harder than it has to be. For the night audit position there is a large amount of workload that can hardly be completed in time, and when it comes time for management to cut back the hours of hourly staff, you can expect shorter shifts with the same amount of workload. Also expect more tasks to be added to your position, without any increase in pay. Guest complaints ring in on the telephone at all hours of the day. Pertinently at night time, as most of the guest are aware that there is no one there to address the issue. Most that stay at this hotel feel very entitled and have high expectations. As for your expectations as an employee, you can expect irregular scheduling, as the hotel is behind in revenue and tends to cut the hours of non managerial staff in order to fit the budget. You can also expect to have lots of guest complaints at this property, related to rooms smelling of sewage, wet carpets, and musty rooms. Leaks in the ceilings in the lobby, and no shuttle driver available make the guest stay nearly impossible to satisfy. In relation to your coworkers, it is hard to build bonding relationships with the other front desk workers, as they are usually upset, due to guest dissatisfaction. Not to mention, you won't ever be working with the day time staff, which gives them the right to talk about you behind your back all they want. The most enjoyable part of this position is when you get to leave at 6am, if your relief is on time.

I was a housekeeper for several months till I noticed my schedule got cut in half. I’m not sure if it was the new administration in DC, or if foot traffic got slow. Either way, I’ve decided to move on to something that would help me in the best way possible. 4 days, 32 hours was the normal, but I doubt the typical 5 days would be any more flexible on their end. The pay was ok, but it could’ve been an extra $2 just for the demand and how much work was put in. I’ve also noticed guest were quite rude and disrespectful by going into our storage and our carts without even asking. Just imagine if YOU were the housekeeper, and noticed someone going into your cart. You’d be upset wouldn’t you? Put it simply; my salary isn’t enough to cover the things I need. There were even times when guest would curse me out when I asked if they needed their room to be serviced. My salary isn’t enough to babysit when kids start running around like as if it was a playground. Lastly, I didn’t appreciate the supervisor that asked me to do other tasks that were out of my control; such as unclogging a toilet. The supervisor also wants to serve a room when there’s a massive stain on the mattress. I’d honestly drop the room till a new, clean mattress arrives. I kind of would like to come back to the place that considered me as part of a community, but I do believe there could be some things that could be fixed. It does need some upgrades and an overhaul makeover. I really do wish the carts were more organized instead of having to use small cardboard boxes cut in half, or plastic organizers.

The Embassy Suites in Montgomery is not a good place to work at. Most of the people who work there don't stay long. They can't get nobody to stay either they quit or they are fired. Embassy Suites in Montgomery is quick to fire you (I didn't get fired). The management is horrible. You shouldn't have to keep telling the management multiple times that you are being mistreated and nothing gets done about it. It's not just HR's responsibility. It's how they do stuff which isn't right. There's certain people there they mess up one time and they get fired and others they mess up plenty of times and it takes forever to fire them. Some of the management including supervisors don't know how to treat people (ex: telling lies). The breakfast setup is disorganized it makes no sense to have only 3 or 4 people and the hotel is full house. Guests and other people were complaining They hire people but they won't stay, they walk out and never return. 2 people are needed on the breakfast line to cook the omelets. The dishwashing situation is not good. If it's very busy you need at least 2 or 3 dishwashers to help get things done faster. They can't expect 1 dishwasher to be in 3 areas all at once. Supplies run out quickly during the busy times. It's very disorganized. If somebody would've warned me about how the Embassy Suites in Montgomery was I would've never took a job working there. I learned I need to communicate and not put up with nobody b.s. I liked the hotel guest but the worst part of the job was how the Embassy Suites does things and then they wonder why they can't get nobody to stay. The turnover rate is high.

The downtown Omaha location is a blight on the hotel industry. It is one of the worst hotels that I have ever worked at if not the worst. The hotel is falling apart. The hotel is filthy.  The hotel smells. The hotel is dated. The managers on property could care less about how poorly the hotel runs as long as they can get by. The managers think that they can keep bankers hours.  Every single manager on that property needs to be terminated. 

 I don’t know how any business in the 21st-century thanks that it can run well paying minimum wage. You get what you pay for and the quality of work of there is the best that minimum wage has to offer. No paid holidays and the management make sure to schedule people  so that they don’t get the full benefits because they don’t have enough money on their paycheck to pay for that. 

 The problem solving at this hotel is nonexistent. Manager instructed housekeeping to sell a room in which the mattress have been soaked in urine. Because there was not an extra mattress on property housekeeping and engineering were instructed to simply flip a urine soaked mattress.

 This property was also using it charity that helps special needs individuals obtain employment. While that is a good cause no such charity should have any dealings with this business. The special-needs people are treated poorly because the management thinks they are to unintelligent do you understand. A prime example is the day a boy with down syndrome was playing in the laundry chute rolling around in the filthy laundry with no gloves or other such protection. Meanwhile various members of the laundry staff took pictures and laughed at him.

Top Job Titles	Average Salary
Front desk agent 139 salaries reported	$16.62 per hour
Housekeeper 126 salaries reported	$14.96 per hour
Cook 131 salaries reported	$16.26 per hour
Line cook 53 salaries reported	$18.11 per hour
Night auditor 63 salaries reported	$17.23 per hour

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