field sales representative

customer service representative

health screener

call center representative

transportation specialist

Emblemhealth

To be clear, as far as Healthcare companies go Emblem Health is not awful, but as far as companies functioning in modern culture Emblem is far behind.  Their workplace environment is rigid; they promote employees putting forth ideas for change, but will rarely if ever take them into account.  They don't allow working from home as a company policy even if you have a company laptop, unless you are a designated telecommuter.  A simple example: during a severe snowstorm this past winter, I could have been able to easily log in and complete my daily functions from home (and I'm a lead!) but they wouldn't allow it and my choices were either take a PTO day, or walk in and risk injury or getting stuck in transit (mind you, my daily commute involves a 25 minute walk to the office from World Trade Center, so if it's snowing, that's a miserably long and downhill walk that is rarely shoveled).

Management is a double edged sword.  Where some managers 'get it' and work with you and realize that their employees are people who also exist outside of the workplace, many consider them strict 9-5'ers (and that time card is strict, too) and will not even allow them a quick break to get coffee or just rest you eyes from staring at a PC.  

I want to clarify that I am rarely one to complain about work, it's something we all have to do and we should be considered lucky to even have a job given the market, but when your managers are even repeatedly telling you that they don't want to work there, it is hard to be prideful in your company or put forward what could be considered a reasonable daily effort. 

In addition, your job function is rarely if ever defined.  I actually appreciate an evolving role in a company, but when you're dropped into a new role and sometimes not even told (!!!) let alone trained, it causes discomfort and confusion. The company has been shaken up a lot recently and because of this, every role seems nebulous and lacking clear definition. I am an analyst and I am working on things that are completely outside of my scope (medical rates management and product care).  It's hard to stay focused on your job when you don't even have a solid handle on how to perform it.

One positive, the gym membership in the building is reasonably priced and their staff are excellent, so should you have time before or after work they are a great alternative to outside fitness centers.

THIS IS THE WORST JOB I HAVE EVER HAD IN MY WHOLE ENTIRE LIFE. There is no work/life balance! There are constant system issues that go unresloved yet you are still expexted to meet daily goals (32 audits per day). The secret message is (DO IT AT HOME). They provide laptops to do the work at home on your free time instead of fixing the center of the system issues. At first i thought it would be great to have laptops until I realized that they used this as an excuse to still hold you responsible for the same goals as if the system was operational(most days works for only 2 hours out of 8 hour shift). This amoung other things were unrealistic goals. The director of the department is great but he has no clue that the Manager and Supervisor have no clue what they are doing. The department is disfunctional and there is a serious lack of communication, high stress level, and no appreciation for the employees. No parties, no birthday acknowledgement emails, no mention of a job well done ....NOTHING. They conduct meetings about what meetings we will have and then expect the same number of audits to be done for the day-(Secret message- STAY LATE OR TAKE IT HOME...SMH). The manager is rude and extreamly disrespctful. She doesnt know how to speak to people and uses curse words openly in the office which is very unprofessional. There is no training and a high turnover. Many people quit or get fired and hate working in this department. The coworkers are great pay is ok benefits excellent management sucks. 1 hour lunch great no employee acknowledgement. You will be stressed out, have no free time and feel talked down to and disrespected. DONT DO IT TO YOURSELF TRUST THIS REVIEW OR GET FIRED OR QUIT TAKE YOUR PICK. MAKE SURE YOU ASK IF YOU DO DECIDE TO GO TO THE INTERVIEW ABOUT THE TURNOVER<-----

I was very happy to begin work here until I realized how unorganized, unprepared, and how out of touch the training is. You do NOT get a nesting period as MOST call centers would provide. You have 1 month of training in a virtual classroom where you cannot see any information presented to you with 25 other trainees and 2 trainers who are basically learning with you. You will learn of MULTIPLE  plans, claims handling, and A LOT of other things that cannot be retained in 30 days. Then you are thrown on the phones with a Microsoft teams chat for support. No nesting period due to the “Union” because “nobody’s gets paid for mentoring”. This job has the POTENTIAL to be great; until they get effective training in place unfortunately you will feel extremely unsupported and unprepared. If you work here have a backup plan. Pay seems like it’s great but it’s only a 35 hour work week. Also you must pay $100 for Union enrollment and weekly union dues with no access to the Union until you are off your 6 month probation. You are allowed 4 occurrences in 6 months, so if you have children scratch this job off your list, that includes even being 1 minute late. You shouldn’t have to go to a job and continuously feel anxious and unprepared to do your job. TERRIBLE SUPPORT SYSTEM. Don’t expect HR to help you either, they will just say everything will make sense, so stick with it rather than address and fix the problem to keep GOOD employees who want the opportunity to learn and understand the job. Just about EVERY PERSON in my training class felt the same way as I did. If you want/ like a job that is chunk learning, teach yourself, old computer systems, no opportunity to advance, and sink or swim once you’re on the floor then this is the job for you! Also it’s Union so remember no growth opportunities and everything wrong with the company gets blamed on the Union.

When i was first hired i was very happy but soon after that excitement left. They hire in VERY large groups, too large for them to actually handle in the first place. The head trainer wasn't prepared to teach, she came from Dental Claims and was teaching us ALL medical claim. So we practically learned the material together. Assistant trainer knew A LOT more so i wasn't too sure why they wouldn't designate her as head trainer. Although she actually knew the material she wasn't always in our class, they had her dropping in on the other class, shed go home for holidays (understandable), and she also had her own work to do in the back so really she was working in the back and just chiming in when needed. The entire class was very confused, everything was very unorganized. There was no real structure to how things were being taught. There was a sense of being rushed so really trainers didn't take too much time to explain things. They'd use the excuse "this is how its going to be on the floor" meaning you're not going to know how to solve every claim but you'll have a sense on how to figure it out through resources on your computer. You're on a probation for 6months, which is kind of long for a probation. You can only be late/absent 4 times during this time. Being a mom and being in training during winter months, they held it against me when i had to leave to pick up my sick child from school. I actually became very ill during training, they sent me to the drs, told me it would be okay if i stayed out for the two days the drs ORDERED but they would be holding one against me. Over all they made the job experience a bad one.

I worked with EH for over 4 yrs. The training were excellent and often, since I knew nothing about the health care industry when I started I found that this was a plus. The support I received from the HELPLINE added to my growth as well as my zeal to learn as much on my own to excel in my job. Learning to navigate all the computer programs and systems in place helped tremendously. I learned all the Insurance products that was being offered by EH. This made it easy to service any call type, Embracing all the ongoing customer service quality program to increase a better customer experience was a plus.EH is a multiracial company, getting along with all the different cultures was easy. The hardest part of my job was helping other customer services reps that were very disrespectful,this was addressed by management in a timely manner as long as i reported it.  There were a few managers that  can count on ONE HAND ONLY in customer service that went above and beyond and did their job WELL. The most enjoyable part of my job was knowing that our member issues were resolved and that they were happy with the outcome. At the beginning of my employment with EH, there were  great Christmas parties for the entire FL location as well as bonus.. sponsored breakfast and lunches, as time went this went away. My office location closed, however there are other locations in the USA.

EmblemHealth, formerly HIP and GHI, joined together to create one of the biggest and successful health care insurance companies throughout northeast region of a tri-state area. This company gave me a huge opportunity as a health care professional to learn and expand my knowledge and expertize in areas not only invloving pharmaceutical industry but in a managerial aspect of the game. My job includes many projects other than just managing a chain of 12 pharmacies and over 40 health care professionals. I dipped my hands and more into many important projects and planning of the organization almost on the daily basis. We have a great team put together to accomplish goals that were considered impossible to accomplish by many. We still continue to achieve goals to create even a bigger and more successful company and making it the best in the East Coast. From managing over 40 employees, staying in compliance with local and federal regulations and making sure all the contracts and addendums are in tact and always up to date is just a tip of the iceberg of my daily routine. From financial reports and closely working with accounts payable and cost containment group, i am well aware of the savings and managing the resources for the best benefit of the company. I am looking forward to expand my abilities in the company similar to EmblemHealth and to make sure i leave a positive mark and help push the company forward and be succesful myself as an individual and a professional.

Job Title: Facilitated Enrollment Specialist  
Length of Employment: 5 months  

My experience working at EmblemHealth as a Facilitated Enrollment Specialist for 5 months was unfortunately not a positive one. The monthly expectation of enrolling 75 people is highly unrealistic, especially considering the challenges of reaching eligible individuals, scheduling appointments, and competing with multiple other insurance providers in the same communities.

The pressure to constantly meet these numbers created a very stressful work environment. Instead of focusing on helping clients understand their healthcare options, the main focus was solely on hitting quotas.

Management was also a major issue. There was a lack of support, poor communication, and little understanding of the obstacles employees face in the field. Concerns about unrealistic goals were not taken seriously, and staff often felt unsupported.

The workplace culture also felt overly competitive, not just because of competition with other insurance companies, but also among coworkers. Rather than promoting teamwork and collaboration, the environment often encouraged employees to compete against each other, which made the job more difficult and less enjoyable.

Remote is the only benefit that this position offers.  The systems are outdated.  You will face useless IT and various multiple glitches randomly with no resolution on a daily basis.  It is a call center role.  The callers weren’t actually more professional than the management, believe it or not.  They mostly expressed gratitude for your assistance aside a few grumpy and miserable ones.  High school all over again.  Directors coddle the supervisors and the supervisors don’t know what they are doing.  It’s no surprise why the position is always open and hiring.  It’s a revolving door.  Training was a rush job and crash course.  New things would come up and they act surprised when you never heard of it before.  

QA is laughable.  They micromanage and conduct 8 hour surveillance on your screens and audio.  They do a great job spying on you and will set you up for failure.  All the problems will be blamed on you the employee.  Not on tech or management.  They use AI to criticize your performance.  

It is a constant revolving door.  As the experienced employees will see all the red flags and start looking for a new company immediately.  Don’t fall for their HR pitch.  Use your skills elsewhere and they will appreciate and compensate you.  I regret taking the offer. 

When first joining the company. I thought I was joining a company that was one of the leaders in health care in the tri state area. Boy was I wrong. From the inadequate management to the politics between everyone from the top directors to the supervisors. Everything is scratch my back and I scratch yours. Never mind the fact that you are asked to give your blood for the department. The favoritism runs rampant which means people who sometimes can barely write an email are given titles. You know who has a title by the entourage they keep. If you are not a "yes person" and you speak your mind you become a target. From the on going rumors of the company bleeding money, and the slashing of departments with out warning. This place is in serious trouble. Theres no wonders in the few short years I have been at emblem. There has been a new CEO for every year I have worked there. I have also witnessed some of the best employees and directors leaving the company for the competition, yet the company is doing nothing to save the hard workers. on top of all that  pensions have been eliminated along with bonuses. only a modest 401k and the health insurance that is supplied by the company continues to rise in price each year for the employees.

A typical work day at Emblem started with a daily huddle with the team. Distribution of assignments, Attended meeting to go over changes with other supervisors, reviewing time off requests, processing staff time for payroll. Meeting with other departments. Ensuring that the team I supervised was supporting the clinical team as they were assigned.

I learn to review and make updates to departmental policies and procedures, CMS rules, regulations and time frames in regards to prior authorization. What benefits are covered by CMS and what is covered by the commercial plans. What items are considered as durable medical equipment etc. I also was trained on how to be a successful preceptor.

Management was easy to work with, they were open to suggestions and discussions when changes had to be made and valued the team's input.

The hardest part of my job was having to discipline a member of the team because you have to be firm and sometime the person has personal issues that are contributing to the problems.

The most enjoyable part of the job is the satisfaction of knowing the job was well done.

Top Job Titles	Average Salary
Field sales representative 20 salaries reported	$56,250 per year
Customer service representative 8 salaries reported	$23.73 per hour
Health screener 10 salaries reported	$39.57 per hour
Call center representative 3 salaries reported	$23.34 per hour
Transportation specialist 9 salaries reported	$54,856 per year

Working at EmblemHealth: Company Overview and Reviews

EmblemHealth

EmblemHealth Ratings

Popular jobs at EmblemHealth

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected