collection agent

collection representative

debt collector

operations agent

customer service collections representative

Emergent Business Group

I went in for an interview for this company they were Interested in starting me at $16 no benefits at all they made that clear . I negotiated $17 for my pay and experience. I was interview on Monday by two people after I was hired and promise a start day for the following week starting Monday . I then received a call Friday that same week I interviewed from someone I never met within the company that the start date would need to be pushed back another week due to a trainer being sick with COVID ! Okay I had patience. But I thought it was strange . So I decided I wouldn’t move on I’d wait thinking I had job security giving the fact they said a new training would start . Well now headed into my new week before the new training I get a call again on Thursday and was told they will no longer be having a training and they are not sure when a new class will start and they are sorry for the bad news !! I turned down offers in between waiting for them just for them to waste my entire time ! This company is a joke and I would never recommend them . The building is little the lot looks dead I can’t believe I thought to give them a chance even after the bad reviews ! Move on and don’t even bother with them what an inconvenience and such inconsiderate to someone life and time . Find yourself a better company

What is the best part of working at the company?
Great company big on culture and going the extra mile for employees 

What is the most stressful part about working at the company?
Calling the customers it’s a laid back work environment the most stressful part is just dealing with so many different personalities per day with making the calls  

What is the work environment and culture like at the company?
Laid back family oriented culture. 

What is a typical day like for you at the company?
Go to work, ensure staff is there and working, run reports, check stats and work accounts

Company in business for 1 1/2 years 10 collectors 
No human resource department.  Their competitive salary are $14.00-$18.00 an hour what a joke.  Very unorganized working your own accounts for 7 days then the accounts becomes someone else’s.  Do not apply at this company not worth your time. I was interviewed by a collector so unprofessional the easiest interview ever because the interviewer asked stupid questions.  I repeat skip of this job it’s not worth the time.

Where do I begin?  The owner keeps borrowing $ to keep the company from shutting the doors. The accounts are a joke.  Old and horrible. Mostly collecting on auto deficiency accounts and their “commercial” dept that is basically collecting on payday loans with huge interest rates to stupid small business owners. Never been in collections, give it a shot. Anyone with any experience   should give it a wide berth. should

•	Inform consumers of delinquent accounts by telephone and advise them to solicit payments.  
•	Record information about financial status of consumers and status of collection efforts. 
•	Advise consumers of necessary actions and strategies for debt repayment. 
•	Investigate and resolve complaints regarding incorrect debt collection attempts.

Fast paced. must meet dollar goal as well as being in compliant. Management will work with you and help you. comfortable place to work. 
being the only bilingual person, I was used not only handling calls in the consumer department but in the commercial department as well. I  also translated the Spanish messages left on company's voicemail.

PROS:
Most managers cared about their team members, and took the time to mentor and develop their skills.  Team members
CONS: Teams were moved to new supervisors too often. Employees didn't have enough time to develop skills taught before they were moved 

I really enjoy emergent business group. location is perfect,Clean environment, and pretty diverse. No job is perfect you may not like everyone at your job But Bruce the owner is great. I really like my supervisor too cool laid back respectful to everyone.

It is so refreshing to work with a company that sets high standards of conduct, appreciates it's staff and has a clear vision for the future. Management knows everyone's names. Great place to work if you are looking for advancement opportunities.

People, and Job was great.
Biggest issue I saw was in Operations where they failed to remove people that did not produce, this resulted in a financial drain which severely crippled a startup company.

Top Job Titles	Average Salary
Collection agent 1 salary reported	$18.50 per hour
Collection representative 3 salaries reported	$18.50 per hour
Debt collector 2 salaries reported	$18.00 per hour
Operations agent 1 salary reported	$18.50 per hour
Customer service collections representative 1 salary reported	$38,000 per year

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