registered nurse

patient care coordinator

registered nurse - icu

patient access representative

nurse practitioner

Emory Healthcare

The majority of my time at Emory St. Joseph's Hospital has been an RN in the Medical/Surgical Intensive Care Unit, occasionally floating to other ICUs and the ED.  Typical day was, not only for caring for patients but also monitoring their Hemodynamics, utilizing various equipment (i.e. SG catheters, CVVHD, Balloon Pumps, Ventilators, CO2 monitors, Cardiac Monitors, Critical IV drips, etc.). Often assisting families and patients in their goals of care, end of life decisions, Palliative Care and Hospice care. The hardest part  of the job was it was often very intense (constant monitoring), stressful (being on alert to the slightest change that could need immediate action)  and emotional when, at times your patient did not survive. On the other hand it was also very rewarding, especially when someone you thought would never make it through, does. Also on some occasions patients came back to see us was so uplifting.. My workplace culture was very diverse from staff to patients, which in and of itself, was a learning experience. Leadership has always been clinically strong and good resources and supportive if you chose to pursue further education and advancement within the organization.  Because of the physical requirements in ICU,  I decided to take the path to Case Management/Utilization Review about 5 years ago, I miss the bedside but have found there is also much reward in advocating for the patient to have the assistance and equipment they need at home or benefits obtainable from referring them to different rehab facilities.  Again, I often assist patients and families with end of life decisions and possible routes to take (i.e. home or inpatient hospice).  I really love the smaller department, again feeling like we are family with incredible leadership, whom you are encouraged to communicate with on work issues, ideas or even on personal levels. There has always been something learned every day. That is what is fascinating about working at my job, communicating with people and just from everyday life. My feeling is, a day without learning is a missed opportunity.

I worked at Emory St. Joseph's hospital. I was grateful for employment at the time but was told in my interview the job was for a PRN position, and then only offered a full-time position or nothing when hired, so that was extremely confusing. Working at this hospital full-time was terrible. I am not very high in rank in regards to my position and I definitely was reminded of that daily. I worked in a department that is burdened with a constant focus on productivity numbers and only productivity numbers. In general I felt like there were a lot of burned out people working in my department that would take out a lot of frustrations on anyone working underneath them. I felt no room for growth, I could not work on anything related to my field, and try to grow as a clinician because productivity was the only important focus of this job. The culture of my department was very strange, with the more experienced ( and burned out) clinicians being the unofficial leaders, stepping on the manager at times. I worked under these "leaders" who had very little to offer in regards to collaboration/ discussion of patient care. I believe they saw my position as being unskilled and not worthy of their time.  I felt isolated, like I didn't matter, I felt like I had to take short cuts to meet productivity demands.  I don't think that is how any job in a hospital setting should be, the patients lose the most in the end.  There were some good clinicians in my department as well, they are just overshadowed by the  ones that speak or yell or passive-aggressively bully the loudest. I cannot say that I was a perfect employee, because I was not, but the work environment was so terrible that I was constantly battling my anxiety and depression with no understanding or resources provided. I never wanted to be given special treatment, I just wanted to feel like I had a voice and I certainly did not at this hospital. 

Emory Saint Joseph’s Hospital: 03/24/2014 - Current
 
*Provide excellent customer service as a unit clerk. My duties are as follows but not limited too. Keeping track of patients charts and patients being admitted and being discharged, answering phones in a timely manner, faxing, filing, assisted the nurses and doctors with entering orders, Proficient in using Power chart, EEMR, Simon Web for paging and or Notify Once, First net, Tele tracking and Health quest. 

Metro Atlanta Ambulance: 06/20/13 - 03/21/2014
*My duties as a 911 operator consist of taking emergent and non emergent calls for setting up ambulance transportation for sick patients. As a call taker, I must be able to discern the level of response needed to the call as it pertains to the emergency.

Emory Main Campus: 02/11/2011-06/20/2013
* Promoted to the ED/ER as a Unit Clerk. My duties are as follows but not limited to: faxing, filing, printing reports, odering nutrition daily, ordering office supplies, answering phones in a timely manner, answering call bell from patients rooms in a timely manner, checking patients in from another floor and checking patients out, transfering phone calls to nurses from patients family and doctors, keeping Teletrax updated of what patients are coming to our floor and discharges, breaking down patients charts and sending their information to medical records and any other duties requested by nurses and doctors. 

Emory Midtown: 03/30/2009-02/11/2011
*Pain clinic at Emory Midtown: checked patients in and out and made sure their demographics and insurance information were entered. Assisted our financial counselor in the collection process for past due invoices. Verified in med connect to make sure the patient insurance is active. Took patients co-pay’s and kept log of daily cash receipts. Put patient’s procedure charts together to insure their paperwork is in order. Entered patients cpt code’s to make sure they are billed correctly. Scheduled patients for their future appointments.

Each day, I am either working from home or meeting with customers at universities. If I am working from home, the day begins with either a sales team conference call and/or projecting my sales for the day. Typical daily work includes responding to customer and manager emails, checking in with "silent" customers, updating CRM, and just generally being available to answer and customer questions and move along their orders. If I am in meetings, I travel to whichever school I need to be at, and conduct 5-20 minute meetings with both new/potential and existing customers, telling them about the company, what we offer, what sets us apart from the competitors, and  giving them our seasonal catalog and promo items. Hoepfully, if the meeting goes well, we start designing a new apparel or accessory item that they intend to order.
I have learned SO much about sales, how to drive sales in an unknown/small territory, connecting with customers, and to always be available for the customer. I have also learned a lot about a small corporate environment and the pros/cons. A pro of working for a small company is definitely the close environment between coworkers and occasional perks such as annual office retreats. A con of working for a small company is the disorganization and lack of communication between the President, managers , office staff, and sales team. Thing change rapidly and these changes are not always relayed to the sales team in a timely manner- causing a disconnect and often times confusion.
Overall, I have enjoyed my experience working for the Emory Group, however, there are a few key issues that need to be fixed to reduce the turnover of employees and the companies' overall success and employee happiness.

I worked at Emory Saint Joseph's. It has definitely changed since Emory bought it in 2012. I was working over-time, extra call and extra shifts in the PACU. I was notified I was tagged for "high narcotic use," but was told by my Director, "it is nothing to worry about."  However, after lunch, a few weeks later, I was pulled into office.  They demanded I take a drug test, patted me down, searched my belongings and escorted me off campus. I wasn't allowed to even drive my vehicle. It was a terrible experience.  

Additionally, the middle management has no idea what is really going on in that unit. The Director is very nice, but the managers do little to assist you when times get stressful.  They DO NOT have your back. Perhaps that is why they cannot keep staff.  

EX: The unit has self scheduling, but my shifts always got changed 3 weeks out of 4. Ex: My shift manager asked me to work late on a Friday. I told her yes, but again, asked that my shifts not be scheduled together for the week. I am 52, and it hurts me physically to work more than 3 in a row. She actually put me down for 4 in a row after I agreed to stay late for her. Perhaps it was to show me who is boss because I am confident and assertive and stand up for myself? 

They say all the right things, and act like they care about you. However, in my opinion, they just want compliant robots who will do as they say without question. Be sure to be quiet while doing it, and NEVER complain. 

Any Nurse who has an ounce of self-respect will go elsewhere to work. I don't care how much they pay, it is not worth the hassle or humiliation. My opinion of course. 

Another opinion: I am a highly skilled, compassionate, professional RN , and I do not deserve to be oppressed, humiliated, unappreciated and disrespected. Nobody does. 

RUN AWAY!

I stayed with Emory healthcare for nearly five years.  It was my dream job to start a career there.  As with most dreams come true, we rarely consider the challenges.  I was challenged at Emory mainly by the culture of working in the South. 

Being from New York where it's not uncommon for people to be married to their jobs or careers at a particular company, I was startled by the whole "at will" culture and the resulting attitude  towards work, management and employees.  Managers and other key employees would come and go in this revolving door practice that facilitated constantly changing policies and practices despite their effectiveness or recent installation. Although change and innovation are often favorable within an organization, this management approach resulted in low morale, individualization and self-devaluation of both clinical and administrative staff. It fostered a reluctance to pursue advancement from within because longevity was never expected. 

From this environment, I learned that people work harder given sincere acknowledgement, encouragement to bring their best, and opportunity to learn rather than given small bonuses.  Money is a powerful motivator, but acknowledgement cements trust, and trust is what builds teams of people who will create, develop, and grow for and within the organization. 

In retrospect, what I may have experienced at Emory healthcare is the developmental stage of creating a management template that would replicate power teams within the organization.  I can say that I was fortunate to have been a part of that chaotic transition. It was a challenge that provided me an understanding that I'm sure will benefit my productivity and success in working with others throughout my career.

A typical day can be very busy.  You work for 6 unit directors, 6 clinical nurse specialists, interface with various departments during the day and assist staff with issues as well.  You provide administrative support to the unit directors, which includes > 250 employees.

Staffing is checked daily - staffing needs are identified and addressed.

Supplies for each department are ordered as needed.  Each ICU has its own unique supply needs.

Monitor FTE Budget, Productivity Budget and Expenditures.

Monitor patient charges, average daily census and correct computer-generated revenue error reports and reconcile to prevent loss of operating income.

Assist with inital Capital Budget for upcoming year and order Capital for current year. 

Assist with bi-weekly, monthly and quarterly budget report completion which is then forwarded to upper management.

Prepare new employee files, create staffing profile, request computer accdess and provide resource services to new employee during on-boarding process.

Assist with employee file maintenance and monitor required certifications of RN and Support Staff.  Reports are generated to Unit Directors for follow-up action.

Assist with meetings, conferences, staff needs which do not need to be deferred to the unit director.

You have a great deal of autonomy in the performance of your duties.  The duties listed above do not encompass the job in its entirety. Each Nursing Division has its own Division Assistant and jobs are tailor-made to the needs/unique natures of the division.

A typical day of work at Emory, I found to be one that was always challenging. i worked in food and nutrition and it was no picnic at the park. There was never a dull moment and so from that I was able to exercise my prioritizing and time management skills, my areas of strength. Management was good, but I really enjoyed my co-workers. We had great fun together in team work which made things a lot easier. In my time there we had an intergrated phone system which really helped with the vast amount of phone calls that came to us from every area of the hospital. The hardest part of my job was the big switch, meaning that after performing duties as a clerk for at least 25 years of sitting and then having to perform duties on my feet was a lot to swallow all of a sudden. That was a big change for my body and my knees didnt agree. But I held on as long as I could and to transfer to another department did not come easy.Even though I went from being a clerk to serving trays, I found it to be the most enjoyable part of my job. I didnt like pushing those big food carts all over the hospital, but I did like the fact that I was free from the phones and had the chance to see and communicate with those whom I had been conversing with in a different way. I really liked when we were given the hand held computers that gave me a chance to really get to know the patients and to draw closer and understand their needs. Over all I really enjoyed my career at Emory and would like to get back in the field maybe be at one of the clinics.I am so thankful to God for allowing me to experience employment.at Emory University Hospital, A Great Place To Work.

I love the experience I have at the Subacute rehab facility I work at. I have learned a lot and it keeps me on my toes plus I get a chance to constantly use my skills, My biggest issue is that the Administration dept  and supervisors don't care that the overall staff morale has tanked a great deal in the past 3 years due to the fact that no one feels appreciated nor heard. A lot of feedback from the staff isn't recognized. I feel a work enviroment is a team effort and if the team works together no matter how small the job, then the team will not be successful. Dismissing your staffs opinions, suggestions and feedback, and expecting them to work under extreme stress is terrible. The constant negative behavior and complaining from some the supervisors takes its toll on the staff over time. Working the facility as a hospital but under nursing home criteria is hard work enough. There have been many days I would be in so much pain, in my back and feet and  not have eaten or taken a break. My immediate supervisor never thought to ask if I once needed help instead complained about her own issues. There are ways to balance a stressful work enviroment and a happy staff. One way is to actually send the supervisors through a leadership course instead of assuming they know how to lead a group simply because of their degree. Another is actually understanding that some of the work is not realistic and CAN'T be done with quality in the amount of time given. The load should be spread evenly. But I have great medical coverage and perks which I love and like I said before I wouldn't trade my experiences for the world.

My typical day in the oncology outpatient setting is balanced but consistently busy. Our clinic functions with strong teamwork, and although there are a few areas where certain team members are still developing, this is common in most clinical environments. As a relatively new RN transitioning into my role, I have learned a tremendous amount in a short time. Emory has been very supportive in providing education, resources, and an environment where staff feel valued and empowered.
My manager is generally a strong leader, though, like any leader, there are opportunities for continued growth and improvement. The overall culture of the clinic is positive and collaborative. It is evolving due to recent hires who are still maturing in their roles, which naturally brings some adjustments to team dynamics.
The most challenging aspect of the job is maintaining balance and avoiding burnout, as it is easy to take on too much when you genuinely care about patient outcomes and team success. However, the most enjoyable part of my work is the rapport and camaraderie I share with the majority of my coworkers. These relationships make even the busiest days feel manageable and meaningful.
My schedule—10-hour shifts with most weekends off—is another aspect I appreciate. Overall, I would rate my work experience at Emory a 7 out of 10, acknowledging the positive environment and supportive leadership while recognizing that there are still areas where growth and improvement are needed.

Top Job Titles	Average Salary
Registered nurse 36 salaries reported	$46.63 per hour
Patient care coordinator 3 salaries reported	$21.33 per hour
Registered nurse - icu 1 salary reported	$45.35 per hour
Patient access representative 5 salaries reported	$18.57 per hour
Nurse practitioner 7 salaries reported	$131,000 per year

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