veterinary technician

customer service representative

veterinary assistant

veterinarian

veterinary hospital administrator

Encore Vet Group

You would come in set up and get ready for the day. Restocking, getting in appointments, and helping out with what the doctor needs. Do not expect to come in with the intentions of asking people to help you and them actually helping you. It seems like there is a group of individuals that tend to stay away from helping out at the end of the night. Lots of gossip and hush hush conversations. I learned that some people are really really nice and love to hear about personal things about you. Those are the people that will go to the surgical tech and relay every single detail you gave them in hopes of getting leverage. The culture is very toxic and you should stay to yourself. Do not expect to grow in the clinic, for most of the information is gate-kept by the surgical tech. Management favors certain people and they get away with everything. The most enjoyable part is when management and surgery team is not there and most of the toxic coworkers are off. Do not expect a full break for there are many doctors during the shift and most of the time you would have to work through your break. Since there’s not much staff as of right now, there’s a high chance you will not be able to sit down for a second. Although if you do, be careful for you will be labeled as lazy by the surgery team. Parking is of course very annoying, the closest parking garage is around $20 for the day, you do get reimbursed but you only get $275 monthly. The surgical tech may be nice to you but they are very sneaky and do not care about you. 

It was delightful to meet and work with so many caring individuals on the staff team - but do not expect your managers or corporate to actually have your back. Clients get away with everything, even yelling and screaming and swearing at staff and this will be reported to management and they just kiss up to them and not do anything about it. General workplace behavior is toxic on good days and down right hellish on bad days. There is very little care for clinical staff who are very much overworked and underpaid - it’s all about filling the books and making as much money off people as possible. The staff is exhausted, the doctors are overwhelmed and the blame is always put anywhere except for where it really belongs. One of the managers even outright refuses to deal with any problems that comes up and simply leaves it for someone else to figure out, only later for that person to get penalized for not handling the problem effectively. And this is nothing to say about Encore themselves - they only favor numbers, not the happiness or care of their employees.

After our practice was purchased, I was initially concerned that it would create a lot of change in the way we practice medicine at our practices or that our culture would be impacted.  Instead, we were greeted with welcome arms into a culture of diversity, inclusion, respect, and a strong team mentality.  Encore has offered our veterinary practice the best of both worlds... corporate support, stability, and strength with the room to be an individual practice with our own flair.  The corporate part of the business is in the background, while the quality medicine takes the front seat.  In addition, the company cares about each practice and knows the teams on a first name basis.  Team members at each practice are given advancement opportunities. Each practice is encouraged to collaborate to make us all stronger.  As a hospital administrator, I feel that I am fully supported in my role and encouraged to grow myself and my team. My experience has been nothing but positive.

From day 1 I felt like the "odd ball in class" of sorts. Team was very cliquey and management definitely has favorites. Gave it time to try to warm in but was consistently ignored and butted out of conversations (even professional ones) which left me blind sided about the ongoings the other team members knew of. Regardless of your professional experience, you will still be treated like a baby tech, so don't expect to pick up responsibilities (that you already know from previous experience) anytime soon. And don't ever expect to call out without getting guilt tripped. They'll say it's so you don't use up your PTO, but even in unsafe conditions will try to pressure you to come in. Overall, this place seems fancy and put together from the outside, but the inner workings are toxic and cliquey, and the medicine side gets counterproductive very easily as patients are bounced around from specialty to specialty (I understand this is needed in some cases, but many cases seem very counter intuitive). 

Our founders started with a simple idea: a veterinary community where people could be themselves without the drama of red tape. From there, it grew into a group of unique practices that keep the pets in their neighborhoods happy and healthy, just as they set out to do years before. Together we created something that is changing the profession. A future with Encore is about being your unique self, seizing new opportunities, building meaningful relationships, and being a force of good in the world of veterinary medicine.

Every day I get to work for Encore is another day where I can live out my purpose, making lives better for our community. My colleagues at work are also my friends who I trust and admire. There are endless opportunities for growth and advancement. I've learned so much through my relationships alone. I am constantly surrounded by inspiring people who make me feel valued. I know my future is bright with Encore and I wouldn't want to be anywhere else.

I wish I was exaggerating, the workload here is insane! You are expected to submit rad reviews, pathology reviews, complete 90% of the medical record, never say no to appointments, no matter if you are overwhelmed, or uncomfortable with the type of case. Even if clients are 25 minutes late to a 30-minute appointment, you better hop to it! No complaints otherwise you are poisoning the culture! What did I learn? Never work at a place that promotes being an "urgent care" clinic. Unless you like regularly staying after your scheduled shift, after the hospital is closed, starting diagnostics on patients that are STABLE, and could come back the next day (during business hours) to complete their diagnostics. If you like being held to a higher standard than a doctor, then by golly this is the job for you!

I love working at Animal Care East under the Encore Vet Group! A nice thing about the management group, Encore, is that they offer an employee credit for our pets’ vet visits on top of also including scrub vouchers for both part-time and full-time employees, which is very convenient and accommodating.  The doctors at Animal Care East are brothers and are both very nice, caring, and easy-going, just like the on-site management. The team, as a whole, is great. We always try and start the day with some good music and positive vibes since the days can definitely get hectic and sometimes stressful. Overall, I absolutely recommend working here. The clinic and management group definitely feel like a family. 

Encore is a fantastic place to work!  With 25 years in my field, it is easily the best company I've worked for - by a mile.  Every member of this family is extraordinarily bright, helpful, respectful, and engaging.  The leadership has a pure vision, perfectly communicated with infectious clarity and wisdom.  I'm helping us achieve that vision, and the entire team makes sure that I know I am appreciated.  There is no replacement for the joy you get from working under smart managers who clearly care about you.  I feel lucky and honored to have found Encore and to have been given the opportunity to contribute my talent. If you ever get a chance to work with us, don't hesitate!

Encore Vet Group is an amazing place to work! Leadership truly listens and supports both personal and professional growth. The culture is collaborative and positive, and I feel appreciated for the work I do. It’s inspiring to be part of a team that’s passionate about making a difference in the veterinary field.

Encore Vet Group is truly something special. The culture here is unlike anywhere I’ve worked in my career — it’s positive, collaborative, and deeply committed to both people and pets. I have the privilege of working alongside incredibly passionate veterinary professionals who bring their whole hearts to every patient and every client. Leadership sets the tone by leading with integrity, transparency, and genuine care for every team member. They empower us to grow, encourage new ideas, and celebrate wins both big and small. It’s rare to find an organization where you feel valued, supported, and inspired every single day, but that’s exactly what Encore delivers. I’m grateful to be part of such an incredible team and can honestly say it’s the best place I’ve ever worked.

Top Job Titles	Average Salary
Veterinary technician 36 salaries reported	$24.81 per hour
Customer service representative 40 salaries reported	$18.33 per hour
Veterinary assistant 49 salaries reported	$19.98 per hour
Veterinarian 33 salaries reported	$130,152 per year
Veterinary hospital administrator 15 salaries reported	$122,833 per year

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