sales representative

customer service representative

direct sales representative

digital marketing sales representative

retention representative

Endurance Warranty LLC

This place has poor leadership from the owner down to the managers.  They will fire you if they don’t like you and without warning.  They feed calls to the employees that they like and only use others for their time.  The pay is bad and there are no good benefits. The health insurance is extremely high and the employees can not afford it.  They don’t do background checks and most of the employees are felons and drug users and even alcoholics. There is no paid time off, only earned time which you have to work for 2 years just to earn 1 week paid vacation.  The HR department is fake.  There is no attendance policy enforced unless of course they do not like you.  The management team is cut throat and spiteful. There is no real training  for employees. Some reps are making lots of money while other reps are struggling because the managers give the calls to the reps they like. This company has no integrity. The employees work 8-10 hours sometimes without a break let alone a lunch break. Managers hire family members and give them the good calls to fatten their paychecks while others struggle to pay their mortgage.   There is no background check so anyone can get hired.  They even have at least 2 guys on house arrest working there. That is not a safe environment. Management only provides feedback when you have done something wrong and it’s never positive. Workers can be heard using foul language, yelling, and inappropriate conversations in the hallways and on the sales floor. Management just turns a blind eye until the employees end up in fistfights. There’s nothing to do all day except wait for people to call in and swear at you about not wanting warranty coverage. They also steal credit card information to generate leads. It’s a complete scam! The company is going out of business.

A typical day was to log into the dialer and customers would start to come in on the line. You would do a brief evaluation of what the customer was looking for and some information about their vehicle. You explained the product and different packages that the customer could purchase for their protection like other levels of insurance available. I learned a lot about the warranty business and definitely recommended for the right persons. The work culture was a great one. It was a remote position online they send you all of the equipment you have daily peptalk, meetings, powwow, etc. to get your day going into motivate you and for you to learn and grow from. The managers were all absolutely awesome and amazing in my opinion. Everyone was very supportive and understanding. The hardest part of the job would be sitting at a desk all day and also customers who want to call back, of course, but of course everyone has that occasional customer that wants to call back so we all benefited from the callbacks that one another had lost also getting customers to trust you in today’s climate of scamming. The most enjoyable part of the job to be honest was the income you are able to make a substantial living for yourself. If you are in Sales, I am not sure about the other departments as I was only in sales also customers love to refer you if you are trustworthy in their opinion Coworkers were really fun and funny to work with. It was a great lighthearted environment for the most part no micromanaging. 

Started in Feb, was very misleading, to get deals you transfer people that think they have a policy in direct mail when in reality they have no policy, if they have a qualified vehicle they have to get over no ifs ands or buts, its very deceptive even if they have active coverage through a different provide you still have to get them over.

The managing is pretty lackluster, if you perform bad one day or one call you are getting chastised immediately, the managers just listen to calls all day and try to "motivate" you in the group chats, truthfully the product you sell people call in saying their claim was denied all the time etc, no room at all for vertical growth.

Some days I view it as playing a slot machine you clock in field calls for 8 hours mostly older people or people angry about the letter that they received that says they have a policy when they know they dont, it makes it a lot harder to do your job when people are calling in upset. Ill be done here in April I will never work at another place like this again no one should, you can make decent money but it is who is favored and willing to be deceptive, I never feel happy about my job or the things Im doing, im just trying to collect a check truthfully. 

The training was alright but outside of that this is really not a fun job unless your just a good sales person.

What is the best part of working at the company?
There is no best part about the company. They don’t care about quality customer services or customer’s needs. They give their customers the run around just to get service or a refund. They want you to rush the customers off the telephones. Customers complaining about their cancellation process. They sell the warranties with false information telling customers everything is covered as far as bumper to bumper and in reality is not. I advise to look them up on the BBB you can see all the complaints filed. The worst I’ve ever worked for. 

What is the most stressful part about working at the company?
All the complaints about service and refunds. They reviews with BBB are not good. 

What is the work environment and culture like at the company?
There’s no team work. They don’t really care about their employees success or progress. It’s a dead end job. No room for growth or no time to better your performance.

What is a typical day like for you at the company?
A lot of upset customers and complaints. We hear it all and to represent a company like that it’s very stressful. The pay is not worth the stress.

The customer service manager is horrible.  Zero communication other than the constant nagging on the chat about how many calls are in the queue.  Everyone sees how many calls are there and there isn't a reason to keep putting that on the chat- when you are taking over 100 calls a day, you barely have time to be watching all that chat.  If you do need to post a question in the chat for help- it can take a long time to get an answer back from a supervisor some days.  Some of the supervisors are helpful and nice, but the CS manager is not.  She is snippy and condescending.  We rarely had team meetings, they were often cancelled.  Important news would not be communicated until after the fact, like Claims Dept not being open on Saturdays any longer.  This was not communicated to us, we had to find out the hard way after telling customers the wrong hours.   You are micromanaged every second of the day.  The only good thing about working here was the experience, the pay, and being able to work from home.   

If you want to make money, this isn't the place. Unless you're one of their favorites (which represent a very small part of the sales team), you won't be making a living wage. They will put you in queues where you're only fielding garbage calls all day; if you're even fielding calls at all. For most, it's mostly outbound calls they will make. To make matters worse, they eliminated our salary, which, with chargebacks, make the low pay even lower. 

The job itself, you're preying on the old and uninformed. The company touts itself as the industry leader, but the amounts of claims they deny is staggering. They also change the rules virtually every day; it really is hard to keep up. One day it's your numbers that are all-important. Two days later, it's your conversion rate. And on. And on.

You have zero work life-balance because they track your every movement. And being one minute late is unforgiveable. Also, poor communication from the top, so you often don't know that a rule changed till you are reprimanded for it.

Stay away.

I can't speak to the environment today because I am no longer with the company, but from what I know the company has gone through some big changes. However, from my time there (which was just a little over a year) I would highly suggest not allowing the high school-ish like vibe of the office fool you into thinking you should stay for MAYBE more than 2 years. Most of the people you'll meet are laid back and keep to themselves, others are pretty friendly, and then there's also those that you can identify are just not people to get too "buddy buddy" with. When it comes to management even if you've probably had NO managerial experience yourself, you'll often find yourself thinking that you could do a better job. Without truly bashing the company, I'd say if you NEED a job Endurance should still be an ok place to secure employment...just don't ignore the signs and get comfortable.  

Also...from what I know there is only a downtown Chicago and Northbrook location. The next closest office is in Texas, there is no Skokie office.

At Endurance Warranty, the focus is definitely on customer service. Although they trained us on how to sell the warranty plans, they placed a lot of emphasis on making sure whichever plan we pushed was the best option for the client. They really kept long-term customer relationships in mind, and with extensive training on customer service, the Endurance warranty plans, and different vehicle types, we gained a comprehensive understanding of the industry and the company.

Endurance Warranty is a great company to work for, not only because of the management staff and training programs in place, but also because they have such a solid reputation as an industry leader. A positive reference from such a respected company is a powerful thing in the industry. Endurance doesn't have a high employee turnover rate because they treat us with respect and courtesy. If you are looking for an employee that has a successful bottom line but still values the customer and its staff, working for Endurance could be for you.

Working at Endurance Warranty has been an overwhelmingly positive experience. In fact, there is a sense of personal happiness by helping others find the right warranty plans for their vehicles. With great co-workers and new customers each day, I credit Endurance for helping me build bridges towards productivity and performance. As an employee for the last three years, I have -- and continue to help clients get the best vehicle protection plans within time and budget. This includes automotive coverage plans for new vehicles, pre-owned cars, and even older and vintage models.

As always, I love interacting with the public and answering all their questions and concerns to the best of my abilities. I also continue to learn and grow each day while learning more about the car coverage industry and all its trends and changes. 
If looking for a career change or a way to help families and individuals, I strongly recommend working for Endurance -- the best company in the nation when it comes to auto warranties.

Endurance is an okay company to work for if you need a job.  I worked in what was called the Verification Dept.  We answered customer questions and processed the payments  for the policies.  The only way to get there is to not succeed in sales.  I started in sales and it is a grind,  You can make money if you are willing to work 10 to 12 hours days at a VERY low salary.  The rest of your money is made up on your sales. I will say if some on is making 80K a year in sales they are making about 6x their base salary in sales.  They gives you an idea of how low the salary is.  Like I said if you NEED a job to put food on the table it is an option, otherwise I would say no.

Top Job Titles	Average Salary
Sales representative 6 salaries reported	$86,167 per year
Customer service representative 12 salaries reported	$21.64 per hour
Direct sales representative 14 salaries reported	$137,500 per year
Digital marketing sales representative 13 salaries reported	$137,500 per year
Retention representative 8 salaries reported	$18.00 per hour

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