field service technician

service technician

sales representative

manufacturing engineer

senior manufacturing technician

EnerSys

This is a horrifying place to work for, I would not subject the worst people to this experience.

The management and leadership all suffer from terrible narcissism and the inability to see people as anything more than a tool to use then throw away. I can't say how many times one of them have said something along the line "well I can do it so you better be able to..." that would be the motto of the work culture if there ever was one. This leads to you never being able to grow or learn cause if you are not instantly good at something then they will move you to another place, and they will never care for if you enjoy the new position.

I had been asked how I like stowing when I was put in it by my supervisor, I said I hated it it was slow days and lots of downtime, to which he responded I'll get used to it. No care for my feelings in the slightest.

The job it's self is not bad, if you don't mind being worked till you drop and expected to never have time outside of work. Their radio add is a joke, it's not a job you can leave behind at the day, nor will it give you time to be with family or friends, they demand constant overtime work and numbers that are pushing people's limits even if they are great at their job, making it feel like you will never be good enough and you will constantly be pushed and tired you'll not be able to meet these numbers. 

All in all iv worked at a lot of terrible places and this place makes you feel like you should be grateful for this job like they are doing you a favor, you are selling them time and doing them the favor. Enersys suffers from the same terrible corporate and management style most places are these days, they look at the numbers on paper and rarely actually into any problems, the place is practicly falling apart nothing will be replaced just put a band-aid on it and hope it works for a little, they don't care about their workers at all and expect you to be a robot with no feelings or emotions.

Furthermore the main problem is their archaic point policy. You get 10 points to use and any more means you are fired, now that doesn't look bad on paper, but when you realize that if your house burns down that's a point, you can't come in cause your family member is sick or your sick another point, car crash point, grama died it's a point to go to the funeral... this is the main problem to the workers, they can't keep staffed cause no one wants to feel so constrained and treated so poorly, and due to the low staffing more is expected of the current workers, and you can see where the cycle continues.

So if they ever wanted to become a company that actually cares about its people, they need to take out the point system, and make overtime voluntary. Then they could keep people and everyone would not be so overworked that they have to call in now and then just to rest their bodies up.

My primary role as an engineer is to support production. I could be a functioning alcoholic and do that job, so my "free time" is completely un-monitored such that I can pursue my own projects (AWESOME) and I do almost anything I want, with a reasonable budget, but...it comes at a price. I have zero technical support and no mentor and as a first year grad, that's not good. My manager's technical ability is far less than my own and we frequently do not report actual results to the corporate office because of the subsequent fallout that can occur from "doing too good of a job with [insert program here]," which could (would?) result in the reduction of manpower, which our operation desperately needs. 

To further explain, the corporate office continues to dictate policy and practice, but does not care to involve itself in understanding the daily activity of the production facilities. This creates an underlying mistrust throughout the company. The corporate office is viewed as a cost cutter first and foremost, without taking into account what actually happens when services or manpower is reduced. 

My co-workers are awesome. 

My manager is a terrific guy but either cannot or will not hold a reasonable dialog with our corporate office as to why our automation programs simply cannot justify the reduction in manpower (due to recent, additional responsibilities placed upon the facility)

The hardest part of the job, for me, is the political atmosphere. I love the people I work with, but I need something more like academia where I have collaboration with fellow professionals. I just don't have that in my current role and I'm not willing to move to Reading, PA to attain it. 

The most enjoyable part of the job is doing whatever I want (that adds value to the organization). I have a lot of people that recognize my value, but the political atmosphere is such that they are either unwilling to give credit for fear of having to pay me even more money, or want the credit for themselves. Either way, the atmosphere is toxic.

My official job title was Assistant to the Service Coordinator at Enersys Inc. Some of my responsibilities included, creating templates for account payable clients, answering service requests, which is a request by the customer for us to perform our services to their battery or charger.  Another responsibility would be creating spreadsheets to list inventory products, rental inventory, loaner and demos batteries or chargers. My main responsibility was by using the program Baan in order to report the warranty on each sale and service work orders. This was very time-consuming because each order had many steps that you had to make sure it was entered correctly.  I had to make sure that a technician was going out to repair the product.  I needed to look carefully that if any warranty was left on the merchandise we turned those orders back to the factory so they get reimbursed with time and material.  

I was assigned the responsibility of being my supervisors’ right hand worker, which was challenging because she would trust me with inventory as well as making sure the technicians would bring the right equipment to each service report.  However, I was fully capable and prepared to take on this responsibility and I found that having this specific title made me an important aspect to the company.  With having this title other staff members trusted me with their orders as well.  I liked this because it gave me more responsibility and it helped me learn a new insight on different areas in the office.  I learned how the sales team communicated to other staff members when an order was not complete.  By overseeing how the branch communicated, I learned that communication is very important within this company.  I had to make sure I listened to each part of the order that a member of the company was explaining.  I believed my listening skills were done in a professional manner.  The employees exclaimed to me multiple times they like how many probe questions I asked during an order because that meant I was listening to what they were saying.

Upper management is a joke, there have been 2 plant managers in the last two years and 4 production managers.  They are all about numbers, numbers and numbers and yes YOU are just a number to them.  Middle management, I actually feel sorry for because they were production employees promoted who thought they could help improve this place, but quickly found out they are pulled in all directions and constantly chewed out by their boss. 
As far as COVID-19 concerns, they froze our pay, made us mandatory overtime for production and just gave us a lousy t-shirt and when covid-19 cases started showing up in the plant was told "stay working, we all have to die sometime!" by a former production manager. 
The pay starts out (once hired on) at almost $18 an hour to $22 an hour, but that is due to the high lead exposure.   Safety doesn't exist until someone is hurt.  5S is a joke at this place, they say we are doing it, then transfer or fire the EOS team.  
IF you try and transfer departments, they change the rules on the bidding process at a whim and hold you until someone replaces you (good luck with that!).  I've seen them held for a year and half or just cancel the bid all together and bring in a temp. 
Their attendance system is a joke, you are assessed points as in typical production plants; however, they do not come off until 1 year after the point was applied.  You can use a vacation day in place of a point (depending on supervisor) or they can still penalize you by charging you a point and still taking your vacation day away from you.   If you wait until your previous point falls off and happen to call in the very next day you are charged two points for not waiting in between call-ins--Horribly mismanaged system!
Some equipment there is obsolete and older than the new hires coming in the door.  Maintenance department is very knowledgeable about the machines and work fast to fix the problem, but they are now being pressured even more and to start taking shortcuts to just get the machine running.  They have no life outside of the plant which is typical with maintenance though. 


Your typical day in my area goes from clocking in, changing in to uniform, and proceeding to your machine. Your machine will likely be set to run, and you'll need to verify the specifications of your products and have your paperwork in order. There will be two breaks and a lunch over the course of twelve hours. It's physically demanding and takes a lot out of you, even with a rotating schedule you will find it difficult to recover fully. That is the basic idea.

Specifically, you have to sort and clean lead plates full of paste and they will vary in quality according to the care put in to their creation, which is middling at best. This needs to be done rapidly because you will run two machines and need to keep up to the tune of about 120 plates per minute split between two types of plates, with each stack weighing twenty pounds, but this can vary with different plate types. This process involves a lot of hand strength and it will hurt for some time.

Your machines and the machines throughout the line work on one leg, so they don't run as much as they hop. The maintenence team is there for a quick fix generally, they cannot make garbage not be what it is.

Management for my area is really nonexistent. You will not see them for more than a couple minutes in a week. It's a lottery as far as what you get. That's the number I drew. Zero. To be fair, they are spread thin, so it comes with the territory.

You can rely on half the coworkers you meet to help you consistently, and you had better, because they run the place, not the managers. It's the Wild West.

There are a lack of standards, accountability, and general care/pride.

But there is a silver lining: The pay and benefits are through the roof. In the end, that's what a job is for, so if you can take punishment up to and past your limit you will get used to the dysfunction.

Enersys purchased a smaller company with no transition team in place and it has been a complete disaster ever since.  The lack of information, planning and leadership is terrible.  They are replacing experienced employees from Enersys with new people from the smaller company that don't know anything about how the job works which is losing customers and puts people at risk of serious injury.  The company seemed to be improving until they made this disaster of a purchase.  They also seem to be hiring people through the company that was purchased and not through the normal hiring channels - not sure why this is but they didn't even post the open position, which is contrary to the posted hiring rules for Enersys - the positions are not sensitive or even remotely important - they are just the bloated layers of management that they acquired in the purchase - so many redundant upper and middle managers and very few actual supervisors and technicians that know what they are doing. They get rid of the people who do the actual work and make the ones left do three times what they were hired to do, including things they are not trained for, but they keep adding middle and upper management who know nothing about the actual work. And they are trying to cram too many things into tiny buildings because they don't want to pay to actually expand the business in the right way making it miserable for everyone in the buildings that they are in.

The reason I rate them so low is that there is no communication between management and the employees. You are constantly wondering what is going to happen next. There is no clear direction as to what management wants you to do. They encourage you to speak up in meetings, but they do not listen or follow thru on your suggestions for improvements. The main obstacle is that there is no clear documentation to follow. When you ask about documentation, the answer is always, no one never wrote it or they ask you a question like, why are you looking for documentation? When you are a new employee, it is customary for a company to properly train you and provide accurate documentation for you to follow. This company believes in "Tribal Knowledge". You are lucky if the person showing you what they know remembers all the steps in the process. Most of the time they forgot something. This is because no one has taken the time to properly document anything. Keep in mind while you are still on the learning curve, management is all the while keeping track of the time. Without any warning or any discussions what so ever as soon as your first 90 days is up, now there is a problem and they are trying to find a way to get rid of you for not learning as fast as they think you should.

Nothing typical here each day brings different  issues. About the only thing I learned is the pay at enersys  is hard to replicate, out side the business, they pay better than 95% of other manufacturing facilities in 4 County  area. If you want the pay you gotta be able to handle the B.S. that goes with it.
Management:  most managers are hired from outside and don't have a clue of what it actually takes to run this business, the few who are hired from within, shortly forget, what it's like to work on the floor. Most say they want the job to make a change, however, change never comes because the sheep fall in line like the other sheep.
Hardest part of the job: the hardest part of the job at enersys  is trying not to offend the snowflakes who work here. It really shouldn't be such a hot place to work with the  amount of snowflakes working here, yes I understand everyone has feelers, but this place in an HR, nightmare, they have an open door policy l, however  the door is always  shut because  someone  has been  offended and is writing a statement which leads to good employees being removed  from positions and leaving  the snowflakes who don't really want to work, too do the work.

The company has changed considerably over the last five years.  Many valuable people have either been fired or left due to upper management, bringing in new people to run the company.  These people have now brought in their new people and the business has suffered as a consequence.  The business was very profitable and has since started to hemorrhage money due to poor decisions by the C-Suite.  People who actually have a clue are either not listened to or ignored.  The CEO has been buying other companies as way to increase stock prices but all built as a house of cards.  Too many new  people in high level decisions that are feeding the pipeline with ideas that have not been thought out.  Manufacturing, Sales, Quality, and Engineering are all working in silos.  CEO basically lies every shareholder call, CTO has good vision but ZERO execution.  New product promised years ago are still not even close to being ready for production.  CEO has eliminated almost the entire workforce that started the company.  Does not have finger on the pulse of the company.  Only the new lower level people are happy at the company, but they do not know the serious trouble the company is really in.

I would review requirements for new equipment or replacement of obsolete equipment.  Create design and fabrication drawings.  Udate the bill of material and issue ECO's for new parts or changes.  I learned more about different materials and their reactions to acid and dionized water.  Management has just changed and I am not sure of the direction that will take place.  My co-workers are talented and competent and very easy to work with.  There is a lot of sharing of design iterations to come up with better solutions. The hardest part of the job when I got here was getting all the work done as a plant expansion was underway and there was much to get done.  Currently, the work load is much lighter and I am finding myself missing the urgency that was in my career here earlier.  I enjoy the fact that the plant I work at for Enersys is the company's largest and most profitable.  We also make a premium lead acid battery that is well know in the many industries that use them.

Top Job Titles	Average Salary
Field service technician 5 salaries reported	$28.24 per hour
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