eligibility specialist

front desk agent

customer care specialist

customer service representative

customer support representative

Energy Services, Inc.

I was hired by a temp agency. I was there for 2 weeks and never heard from management and had no direction on my job or any insight as to when training would take place. During my 2nd week I started training. I was told training would be a week when I was hired and it was changed to 2 days to learn the Intake Specialist position! On the 2nd day I was fired. When asked why I was told I was brassy and bold but no further explanation was given, even though I asked. The only time I had communication with the main office was during training. I asked questions to clarify what I didn’t understand and I guess that’s what labeled me as brassy and bold. The communication with the office is non existent!! Every day I was there was a guessing game in what I should be doing. Other employees in the office were frustrated as well with the lack of communication and direction from the main office. This company has no sense of being organized or any direction for new hires. The main office does not make you feel welcomed. However the ladies in the office I was in were wonderful and were completely shocked when I told them I was fired. Not one person in the office I was in has been with them for long, all of them have been there less than a year. 

Working here provided me with a great understanding of how to deal with confidential information and all different types of people. That is the only good thing. This place is not good for people who want to further their careers, make a decent wage, or be treated equally and fairly. They hire you because you are good with people and friendly. Then they say you are being too friendly and nice with the clients. The people in charge ask for you to communicate with them on your progress. You email them and they will never respond. People have been evicted and power shut off because the people in Madison refuse to send an email back with answers to questions. This has to be the most unprofessional place I have ever worked in my life. It is simply a popularity contest. And if you have high goals and ambitions you won't fit in well here. Don't expect to be paid well. The county workers who do the same type of work make over 4 dollars more an hour than you do here. Don't expect benefits either, or to ever be promoted. When you get hired that's where you stay until you quit. Don't waste your time here. They are so horrible new hires stop showing up and they can't keep the company fully staffed either.

They primarily hire from temp agencies & let about 95% of the temp workers go after their 60 day probationary period so they don't have to hire people on permanently and give them benefits & raises. I specifically asked if this would happen since I was leaving my job of 20yrs to  give this job a try due to going to college for my Human services degree & they lied to me by saying it's very rare for this company to not hire you on. Only to find out most of us who started at the same time were let go for made up reasons. 
This company doesn't really care about helping people as much as it appears. They don't care if apps deny out for being out of the heating season as long as you create 20+ apps a day because the more apps you create the more $$ gov. funds they can ask for. 
I never met any supervisors & management in person, lots of catty behavior that goes unchecked. Not allowed personal items on your desk so you can leave quicker after they fire you. For a place who's supposedly helps people keep warm in the winter they are awfully cold. 

The job is very rewarding and helping the people in your community.  Management is terrible, no training, lack of information to do your job correctly.  Changes in procedures were not told to you until they were able to find the time to yell at you for doing something incorrectly.  You would receive multiple emails in a day or week on what we were all doing wrong.  Management should of used that time to train employees properly and support them instead of degrade you as a human being.  You are just a number to management.  Turnover is HIGH!  If you do not give every waking moment of your life to them including weekends DON'T WORK HERE!  They only like the ones that work 24/7.  Management says they want to help you succeed but when you tell them what you have to do in a day there is no help or back up.  The hats they want you to wear in a day is unreasonable for any one person.  Save yourself and find a different job this is by far one of the worst places I have ever worked for! 

Typical day, meet with client, helping either create a budget to keep from being shut off from Gas and Electric or distribute emergency fund to stop disconnection. during winter months dealt with elderly to provide fuel or repair furnaces to keep them in home.
What I learn was the important of saving energy and consumers really need to be aware or their usage.
Management was great they taught me how to deal with high risk situations and my co-workers were a true team. Learned how to raise 3k at a golf outing and run a fundraiser.
The hardest part of the job was watching the client misuse the fund given and still get shut off or disconnected in heatwaves or cold months for failure to keep with budgets we set up.
The most enjoyed part of the job was the end of each day knowing I help make someones day a little better

What is the best part of working at the company?
Trying to help people who are struggling just like you

What is the most stressful part about working at the company?
The company doesn't care about people nor employees, but only meeting compliance. Everyone can and will be fired for not meeting unrealistic expectations when the company fails due to high-turnover rate. People will miss paid breaks just to try to get everything done, just to be told they still aren't "up to par". 

What is the work environment and culture like at the company?
Employees try to help one another shoulder the work loads, and lighten the moods in the very stressful environment with the risk of being fired immediately. You don't get time to bond and even if you do, the person is usually fired. 

What is a typical day like for you at the company?
A packed schedule, tons of demanding emails, clients desperately trying to get a response and or help from the company.

The job isn't much different from a regular call center position, and it isn't for everyone if you're really trying to help people. During my time at my office, which was just under 2 years, 14 people came and left. For reference, the office could have a maximum of 9 workers, but was usually at around 4-5.  

There are two main positions: a care center rep and an intake worker. The intake workers process the applications and the care center reps answer phone calls. The pay between the two positions is the same despite the difference in workload. The management operates on a burn and churn doctrine, where they push you to complete as many phone calls or applications as you can in order to meet their quotas. 

Siemens is owned and run from Germany and has locations all over the World.  They manufacture all type of products.  Energy services was a very small part of their business and needed a much more knowledgeable management team to run it.  I worked approximately 10 to 12 hours a day because I drove 106 miles round trip a day. I loved my jobs and had great relationships with the corporations, which I worked with and their personnel. As personnel changed and management changed as well as co-workers it because harder to do my work. I did look forward to lunch time as their were several departments, which I had lunch with and we could discuss changes.

I loved this job.  I believed in the mission and enjoyed helping our clients.  I wanted to do the best job I could do.  I was honest, hard working, and truly believed I had a long future there.  New intake workers were brought in.  Next thing I know, I get a visit from the temp agency whom I still (after 5 months) technically worked for-and was told I was being released from my position.  This was over a month ago.  My heart is still broken and I am truly afraid I’ll never feel as relevant t as I felt while working for ESI.  I don’t understand.  I worry about my clients and if they are ok.  I miss the friends I had made and mourn the fact that something went wrong with no option for me to rectify it.  This job has broke a part of my soul and I fear I’ll never get it back.
Is still

My typical day at work consisted of long stressful conversations with managers about the issues with the safety and health department, trying to convince managers to understand the importance of the safety and health department. 

I learned more from this company than I ever have. 

everything I learned was what I should never do or let happen at any other place that I work at. 

My co-workers in the office, were difficult to work with, they never understood what the field employees were experiencing, I had a great relationship with the employees in the field, they turned to me when they had questions, about safety and health. 

The most enjoyable part of working at Energy Services, was knowing that I had a small impact on the employees.

Top Job Titles	Average Salary
Eligibility specialist 243 salaries reported	$18.25 per hour
Front desk agent 118 salaries reported	$17.00 per hour
Customer care specialist 5 salaries reported	$18.00 per hour
Customer service representative 3 salaries reported	$17.00 per hour
Customer support representative 2 salaries reported	$19.00 per hour

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