Engagex

I did not feel supported by this company.  Despite me making some of the highest sales in my group, my conversion rate was under par due to the number of calls I took.  When customers dont qualify or when they suddenly hang up on you, that counts against your numbers.  Despite following the rebuttal scripts, I was not able to convince every caller to transfer over to a licensed agent.  I was put on a program improvement plan on day 3 of me being in regular production and my job was threatened.  My supervisor was not supportive in any way, she was just robotic and did not care about my successes at all.  I do not recommend this company for employment in any shape or form.

I used to work here 4 years ago as a team lead and I left for a while. I decided to give this place another shot because it was the only job I felt appreciated at. When I came back, the employee benefits and culture was even better than it had been before. The work is tedious and boring but all the benefits we get as employees definitely make up for it. I actually feel appreciated and liked at this company and that’s really difficult to find in Utah. I love how if you work hard here they recognize that and benefit you for it! I love the HR director, the supervisor, the culture coordinator and all of the upper management!

This was an okay place to work. Got hired quickly, training was simple and straightforward, and it didn't take long to figure the job out. Made some friends, appreciated the schedule flexibility, and the occasional free food. But once I started doing the job, I started to dislike it. You have a script that you say to every customer on the phone to schedule an appointment with them but if they don’t answer or want to schedule the appointment, your stats suffer. When they do answer, it becomes very monotonous to have to say the same thing over and over again. There is no variety and you have to be calling constantly to do well at the job. If you’re looking for something temporary this is a good option. But I definitely wouldn’t recommend it for a long term career. 

I've been working here for so long that I can now call the customers as well as read books, journal, effectively do homework, and other tasks at my small desk. I highly recommend getting hired with a friend so you can take breaks and chat while you are making calls. It is really hard to sit all the time and my head sometimes rings from hearing dial tones for hours at a time but you can take off as much time as you want and if you leave early or come in late it doesn't matter as long as you have all your hours in!

Just finished up my job here. They honestly are an awesome company! There are so many friendly and awesome people to work with! The work is so boring and simple though! I swear I fought myself to stay awake half the time. Management is awesome! You get payed on the average appointments you set each month. In my opinion you have to get lucky to schedule a lot of appointments to get payed more because not everyone wants to schedule something, or nobody answers their phone. There definitely are definitely good and bad days. I’ve had times where my average was really good and it got shot down the next day by no one answering. I will miss everyone though! 

I love this job. It has everything I've wanted as far as a "9-5" job goes. I am just looking more career wise and I would love the opportunity to be a secretary at a career based job site or a receptionist. I don't like always having to be on the phone all day and would like to change that. I have a lot of experience talking with people though and that is why this job is all but perfect for me.

My typical day at work was making or answering phone calls, trying to set an appointment with the customer so they could go in with their insurance agent. With every client it was different, so i learned to have patience when dealing with a hard/rude customer. Management was helpful sometimes, overall everyone was really friendly, my co-workers helped me a lot my first couple of days. The hardest part of the job was having to sit for long hours in a cubical. I needed to be up and moving also having to deal with some strange phone calls yet still being professional. The most enjoyable part of job was being able to solve any problems that the customer had. 

Working as an analyst at Engagex has been a rewarding experience. The role offers a dynamic environment with a focus on data-driven decision making. The team is collaborative and supportive, which fosters professional growth. The company values innovation, allowing for creative solutions to complex problems. The management is approachable and encourages continuous learning, which has been instrumental in my career development. Overall, Engagex provides a balance of challenging projects and a positive work culture, making it an excellent place for analysts to thrive.

I wasted my time here with training. They lied about numerous things. All they care about is the conversion rates. Don't believe the trainers and nesting mentor when they say if they see us trying  they will consider you after nesting. You can have a perfect attendance and pass all the quizzes, it won't matter. They don't give you individual coaching session like they say they would.  They lie about your rates, shrink you minutes on the time clock, just an awful company. Find another remote job. 

There was not a single day that was the same as the next. At Engagex I learned to multitask, fix minor problems on the computer, slight experience with exel, scheduling, hiring/firing, maintaining call floor stats, positive attitudes, and a welcoming environment. My favorite part of the job was getting to know the many people I have had the chance to work with. My least favorite part of my job was having to put feelings aside and let people go for various reason.

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