product manager

support engineer

payroll accountant

Enghouse Systems

The software support department thrives on setting you up to fail and the management does not know the first thing about the products they support. When you are placed on the phones to support the customers they will force you to take calls to support products you have no training on and then they will harass you for not knowing how to support it. This is the worst work environment I have ever had the displeasure of being apart of.  The frontline and backline engineers were great people and I enjoyed working with them but the management is simply horrible the only thing they care about is trying to make themselves look good by making others look bad.  I would not trust this management to oversee a kindergarten class. When your out of work almost anything will look appealing but this is not the place to settle. Do yourself a favor and avoid this place if you can.

A typical day would be download previous day's deposit from the bank and processed payments, then contact customers with outstanding invoices.
Learned Great Plains software and enough about the products to discuss with customers
My immediate supervisor was nice but other managers did not recognize me for almost a year.
Some co-workers were willing to interact and answer my questions.
The hardest part of my position was to learn the products and company practices but the challenge was also the most enjoyable part of the job.

The workplace culture is horrible at enghouse.  They are a completely silo'd company.  There is no open door policy, everything is directly through your boss.  You cannot speak to anyone else regarding anything.

Enghouse is also completely tied to the bottom line.  They aquire companies and then milk their recurring revenue stream and have no interest in growing those companies.

If you are acquired from enghouse and are part of the growth teams, your job is likely in jeapordy and will be eliminated as soon as they get a handle on the recurring revenue streams.

was told something different in interview and was displayed the opposite while working here. New Sales Leadership to hire 12 inside sales reps. 75% were gone within 7 months. Favorites, brown nosers, compensation is good though. Numbers game only here. They don't care about your lifestyle, family, holidays, they just care about your metrics and your ending numbers. Almost cutthroat if you will.

Working with Enghouse was great the 2+ years I was there.  They extended my contract from 6 months to when the office was scheduled to close.  I had two managers and they were both awesome people and were focused on 2 things, were you available? & did you do your job?  As long as those two criteria are met you will have a happen existence there.  You will constantly be tested and have the ability to use the latest software and hardware.

The Phoenix office is extremely unprofessional and a very toxic work environment, particularly the accounting department.  Management is a popularity club consisting of 4-5 women who degrade and abuse the other women in the department overtly.  I could say more but why bother, it wouldn't change anything.

I am working since 2017, during this journey i had learnt a lot of things. One of the most good thing that i had never stressed by my manger. All team member are very co-operative, helping.

Initially, when I applied I thought it was a startup kind of company, But it's big and well established, has a Good team and amazing people, always ready to help each other.

Only focus is on maintaining customer recording revenue. Innovation is practically non-existent. Internal culture is maybe the worst I have ever seen. It's a place to work to get a paycheck, nothing more.

Company aquires many small companies and you end in a position where continuous changes are something normal and you can never know what is the role that can be offered to you next month.

Top Job Titles	Average Salary
Product manager 6 salaries reported	$80,000 per year
Support engineer 4 salaries reported	$91,000 per year
Payroll accountant 1 salary reported	$59,000 per year

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