assistant property manager

Entain

The only enjoyable part of the job is that certain customers are friendly (regulars) and great to talk to. Most of your day is spent doing pointless tasks such as writing up promotions in four different places in case customers didn't see it the first three times, completing quiz after quiz, trying to force customers to sign up for a connect card while simultaneously logging/monitoring machine players bet patterns on a computer and putting other customers bets on using two tills. 

If you fail to sign up enough customers for a connect card you are not going to get a promotion here, no matter how good your customer service skills are. It's all about the connect card. You could swear and shout at customers and treat them like dirt and as long as you sign up enough customers you are treated like a God and given promotion after promotion. This was not in my contract. If I was a salesman I would certainly be making a lot more money than this, wouldn't I?

The job should be about customer service and it isn't. If you pride yourself on good customer service then look for a different job. This job is all about getting as much money from people as you can, it's greed... Pure and simple.

Everyone does the same job (apart from 15 hour cashiers who don't have to open and close shops and work alone) yet we have a deputy manager and shop manager who get paid more and get given more hours. We are just glorified cashiers with the responsibility of opening and closing shops for less pay.

There is a reason why staff turnover is so high here but a big part of that is the security team doing their best to get as many staff as possible sacked for fraud/theft even if they haven't done anything wrong. Don't forget to take photographs of anything that could be considered suspicious (i.e. when buying milk for the shop) otherwise you could be under investigation for trying to steal 60 pence.

If you are sick you have to find your own cover as nobody will help you out. It's beneficial for you to be able to see into the future so you can arrange cover months in advance if you know you are going to be ill/beaten up/have hospital appointments.

Higher management are always pressurising everyone below them to do more and more, even if your shop is tiny and takes 10 bets a day you will be expected to sign up a certain amount of customers for the connect card. If you do somehow manage to physically force enough customers to sign up, this target will get only get higher and higher. It DOESN'T EVER STOP. 

I haven't done too many sign ups, so I am considered to be a waste of space. I am deemed not good enough because I won't force people to sign up for something they don't want. Even though I am always polite, friendly, crack jokes and treat everyone with respect, I will never be good enough. I have given up trying.

I honestly would not recommend this job to anyone.

Once you've finished training you will be opening/closing the shop by yourself (you can opt out of evenings by yourself if you feel unsafe), meaning you are mostly self governing. During the quiet hours you can do whatever you want to pass the time. Customers that come in in the mornings are generally nicer, in the evenings you'll deal with drunks and weirdos. As others have mentioned, the only security is the intercom so if you are in any real imminent danger you're on your own. 
If your shop doesn't have a contracted cleaner, the responsibility falls on the CSM.

In the evenings, you are expected to allow gamblers to play on machines until the final minutes of the shop's opening time. Machines must be emptied and counted before the end of the day, which is time consuming. All my managers have scheduled shifts that end exactly when the shop closes, meaning this extra time spent emptying machines and counting money is unpaid.

There is very little recognition of hard work, sometimes I have been promised "Champions points" to spend online which I have never received. 

This was a terrific place to work.  The mornings were talking to European and Middle Eastern contacts.  The day revolved around scheduling the Chairman's meeting, travel and materials for those meetings.  Travel could change daily based on the changed made to those meeting.  Dial and smile to get the job done.  Annually there was an off-site conference where guests and presenters would come from all over the world.  Schedules were arranged with those guests' offices, accommodations reserved, ground travel arranged, meals, and activities were all arranged with my support.  Then I would travel to that destination for on-site support and coordination.

The demand for results is disproportionate to the offered compensation. The workload and level of expectation create an environment of extreme pressure, which severely impacts the mental health and well-being of employees.
There is no clear or defined career plan, and opportunities for growth are limited or non-existent. The internal culture values a profile that requires the simulation of enthusiasm and friendliness ('artificial friendliness') over authenticity and competence
Goals are frequently unattainable. The work environment attempts to mask this oppressive reality with playful events and festivities. The Human Resources department is notably absent and does not offer support for career development or resolution of internal issues.

60% of the time this is a great job, laid back and easy to get through but the other 40% of the time you’re either incredibly overwhelmed because you’re the only person working in a shop alone when it’s busy or you’re trying to protect yourself against crazy outbursts from customers, there have been multiple instances where I have been scared for my safety and the only thing to protect yourself against crazy outbursts from customers is an intercom security system, they can call the police for you but that’s it. They could easy climb over the counter and beat me up if they wanted to. Should be paid a lot more for this security risk. You will see the same customers every day. Not much room for promotion.

The Area manager who has now left was sexist towards the male employees she allowed all females to progress within the company. If your a back stabber, busy body, two faced, gossip or the area managers favourite you will do well in darlington coral shops! There are much better area managers out there and better shop managers out there! Bad choices made in this area by the previous area manager which resulted in unhappy staff and a bad review for the company itself. Half the staff are eager to leave! Do not recommend anyone to work for darlington coral!!

Top management not in tune with what happens on the ground at shop level. Too much responsibility left with shop teams and managers with regard to law implementation and large bet payout. No support when customers become angry or problematic with staff. Good job for students who want to work 3/4 days a week during the day. Any progression offered comes with problems so stay away from managing unless you want a constant headache. 

I had to serve customers, learn how to take bets and how to work them out, I had to keep the shop clean and safe. I have opened up the shop on my own while doing manager training this involved making sure the safe was correct. handling money, sorting out the tills, setting up the shop, making sure everything was correct . I have dealt with difficult customers and worked under pressure. I enjoyed meeting new people and having the chance to build of my career .

Great customer service, like meeting new customers and getting to know regular customers to see what they like betting on mostly. Typical day would include regular cash checks, making sure team is dressed to ladbrokes demands, all marketing is up to date, having someone on shop floor duty, banking. 
Making sure staff all get along well with each other and helping one another out at all times

the work is good, but the people services (HR, Accounting, Recruitment) are incompetent. employees have to keep on chasing/making follow ups for the things that these people working in people services to do their job and do it properly. they even say that they pay people based on industry standards but other companies can pay better

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