engineer

developer ii

analyst

senior engineer

senior developer

Entergy

Pros - potential to make great money; great benefits. Great work-life balance. 

Cons - Bad on-boarding process. You’re really on your own once you’re hired unless you can find a great co-worker to train you.  I have a great background and experience is this field and there’s not much that I have not been exposed to, but I had to figure out their system and conclude on my own determination and background to figure out just exactly how some of their antiquated systems work because no one trained me on it. Their training is “ask your co-worker”.  And if you get a co-worker that does not help you, then you’re on your own. Horrible management especially in CCG (central contracting group); very clickish  and only believe in helping those they prefer to help. A lot of favoritism and unqualified people in place as managers, which creates a horrible working culture.  Management is very poor, they have a culture of leading by intimidation which brings a low morale with employees. They typically look for someone to blame and do not try to understand what factors led to an event. 

There are a lot of process issues. They’re always creating processes and changing them, but struggle in enforcing them. Internal folks who have to work with supply chain hate working with supply chain for this reason. They are very unprofessional. They do not like following supply chain processes. Part of the problem is because they do not understand the processes because their manager does not know it and it was never correctly communicated out for them to know it. Then to top it off your working out of these antiquated systems. Your working out of 3 different systems to document  all of these processes that your manager tells you about via email or quick team call, but never explains what the process is about, how it effects your job and what you need to do.  Some departments in Supply and procurement are over worked. Management does not care, but tells you to just get it done! The company claims to be a Diverse, Inclusive and Belonging culture; however, members of the management team do not respect it and make negative  statements toward some of the hiring initiatives and find ways to deliberately go against that process.  At the end of the day it's about the numbers and checking the box and making sure they can some how say they’ve complied so that they can put on their performance review and get their bonus. 

There are a lot of people in place at Entergy making a lot of money because they knew someone or is a family member, but they are not qualified to be in that role at all. You discover that when you look at their linked in profile and when you have to work with them and even look at contracts they’ve drafted. This place has the potential to be great, but with the right leadership in place.  They seem to have better management in category management. The Mgt group in the capital projects group is much better and the place you need to be. I think if I was there, my outlook could have been different.

There is no structure to a workday, each day is a different world.  The typical day is full of meetings not allowing for any hands on productive time.  

I have many years in the field, so there isn't too much from a power process standpoint I have not been exposed to; however, two years later I am still trying to learn their accounting, purchasing, work tracking systems all which are antiquated.  

Management is very poor, they have a culture of leading by intimidation.  They typically look for someone to blame and do not try to understand what factors led to an event.  Management does not ask the question how did I contribute to the event and try to better understand how to prevent future events.  Management sets what they call OEI (Operational Excellence) goals that are directly tied to an incentive program, based on the success of the facility there is a potential to get up to 200% of the incentive plan; however, they do not fund the program to pay out the maximum incentive; therefore, they come up at the end of the year and adjust the incentives to fit the budget.  The company also sets expectations of a certain percentage of the staff to fall in different categories of the evaluation process. i.e. needs improvement, meets some expectations, meets expectations, exceeds expectations.  Management will go back and adjust evaluations to meet the corporate expectations.  

The company has a very old culture that is not willing to listen to new ideas, the standard answer is "this is the way we have done it for 30 years".  Entergy has a nuclear fleet and much of the management team is out of the nuclear fleet.  There is an expectation that you can operate a legacy fossil plant in the same manner that you do a nuclear plant with only 1/50th of the personnel and funding.   The company claims to be a Diverse, Inclusive and Belonging culture; however,  members of the management team have been heard make very derogatory statements toward some of the hiring initiatives, at the end of the day it's about the numbers and checking the box.

The most difficult part of the job is that there are more items to be accountable for than you have time or the opportunity to manage.  You have to realize and understand that you can touch each item, but you cannot do justice to any one item.  If you are a person who is driven by doing quality work, this job does not allow that.

Entergy currently has a mantra of wanting to become a “premier” utility. They say it in almost every meeting and every chance they get. They used to be a great company to work for, but they’ve backtracked in various ways. For field craft people, it’s always been decent pay and hours- with some overtime opportunity. However, for office people, they’ve completely screwed them over the past several months. Post-Covid, they were hiring people on the notion that they will be hybrid, 80% home, and 20% office- some people even 100% remote. So with that expectation, they hired a bunch of people who were expecting that. Recently, they’ve sent out surveys to everyone, and amongst peers they’ve all agreed that they like the current work situation and they think they can be more productive from their home offices- which is true. How does upper management respond? They notified everyone to come into the office 3 days a week, then, for some teams, they said “actually, it’ll be 4 days a week” completely catching everyone off guard. 
They never respond positively to employee surveys, and don’t often release results. They do the exact opposite of what their employees want. For some offices, the renovations for the buildings aren’t even complete and there aren’t any desks for most people. 

On the project side of things, they are micromanaging every penny, and believe that hiring more middle management is the answer to all of their problems. I’ve worked for multiple utilities and entergy is the only company that is moving BACKWARD instead of forward. 
They have project managers who don’t know what they’re doing, and are under qualified. They miss critical parts during large projects and then turn around and blame the people under them for the disconnects. 
Wouldn’t recommend for office people. 
for field/craft people; it’s decent. Just expect to be micromanaged and have managers that don’t know what they’re doing. 

Nuclear is unique and builds a strong professional character.  I started in IS/IT with the computer group.  Quickly I was moved to I&C due to the computing being outsourced.  I was thoroughly trained in instrumentation to compliment my strong electronic base.  I was also trained in protective relaying.  My largest contribution was in the Met (calibration) lab where five of us were educated over a 3  year period in classroom theory 2 days a week and 2 days in the lab reinforcing our theory by a very special educator that had been contracted to certify us as Metrologists.  Metrology (science of measurement) is a school of engineering now and currently has a degree offered however at the time there was none.  Mainly metrology was a military function and primarily structured to maintain  the test equipment integrity when calibrating lab equipment (PMEL).  We maintained all the test equipment used in the plant as well as supporting sister nuclear plants needs with their test equipment.  We consulted with all the maintenance shops, station engineers and anyone utilizing test equipment.  Test design, setups and field troubleshooting when testing was challenging.  I maintained our databases, created tests, procedure writing and performing critical evaluation of test results to insure accuracy, consistency and reproducability.  We were a high end quality assurance for our plants culture.  The last 10 years I ran the main control room simulator where all the operators were trained, evaluated and federally certified by some of the most knowledgeable senior operators I have had the opportunity to know.  This was the pinnacle of professionalism.

- A typical day at the office is managing hardware and software change requests supporting over 100 users across multiple business units to ensure proper change management process followed along with regulatory compliance requirements. Some days include training consultants and employees new to the organization while others include hosting change evaluation and advisory meetings and change reporting and trend analysis.
- Continuing to learn about the utility industry, while have gained deep understanding of regulatory requirements specific to our organization and tools, processes and procedures; improved change management process by documenting procedure requirements, providing training and enhancing presentation skills
- fortunate to work with a great team and company, most are IT and Engineering professionals, very competent and team oriented, willing to do what is needed to get the job done correctly
- Company reorganizations and layoffs constantly looming along with large project deadlines; majority of co-workers are now at other locations 
- in my position I am able to work with people at every level and in multiple business units, have ownership of Operations IT Change Management process and able to implement process improvements with support of management
Note: One thing I really both like and dislike about my job is that I can schedule or plan out my week and then my schedule can get completely disheveled based on changing priority and organization needs. Some weeks go as scheduled, others do not which means never a dull moment.

Entergy is a large utility that provides electric energy needs to the mid-south and north-east.  As part of their diversified generation strategy, Entergy operates a large fleet of nuclear power plants that have a history of solid and profitable performance.  I re-joined Entergy in 2014 after a rewarding 23 year career at Exelon.  Prior to Exelon, I was with Entergy as a maintenance electrician.  I joined Exelon as a maintenance electrician and spent 23 years there developing my knowledge and skills.  I subsequently rose to the supervisory level and decided to return to Entergy where there was a need for my supervisory skills.  I currently supervise an in-house crew of over 20 skilled electrical technicians in daily nuclear power plant maintenance activities.  There are multiple engineering and safety requirements that must be met in each activity and I ensure that my direct reports are meeting all of the associated challenges.  All personnel in the organization are highly skilled and dedicated to safe and reliable power production.  I currently have a dedicated and caring superintendent that I report to, who also recently joined Entergy, from Exelon.  
While I currently enjoy my role as a maintenance supervisor at a nuclear power plant, I have become aware that I would like to pursue another industry.  I know that my experience and my technical knowledge will allow me to fill a myriad of positions in the technical and industrial environment.

Very Fun And Helpful Atmosphere Job wasnt hard but got boring at times. Pay was good. Everyone was happy Good Job. Entergy-Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

The benefit of this job once you've been there long enough is that you can work from home, which saves you gas money. And if you like money that can be up one pay period and down the next depending on the overall quality of your work meeting numbers and all then this job may or may not be for you. The good thing is if you don't mind the stress of not being able to have an answer for your customer or a supervisor not being available and they could be sitting right there doing something else then join this job at your discretion. The job is fine and can actually be fun if you love helping people that's never an issue. This job does have mandatory overtime so from your 8hrs-12hrs) that can change a few days or a few hours in advance when there's shortages. If you try to get out of this you loose your job which tell you in advance. This is the only call center I've worked at that have 10 minute restroom breaks says its a Georgia law. If your on any meds that make you tinkle even with a docs excuse. Think again this can not only effect your numbers, but your hours, your pay which can do that up and down thing from earlier.  The job can be overall fun and allow you to make extra... just not the rate of pay at which can adjust anytime during the month or the restroom breaks which takes you that long to get to the restroom and hope the cleaning lady isn't at the one your going to, oops got to climb stairs cause the elevator is going to take longer. Which is why I can see why they stay hiring.

I worked as a temporary employee at Entergy through another company which I can not remember the name.  I did enjoy the work.  It was mostly computer entry and formulas for correcting billing errors.  I occasionally spoke with customers who felt their meter had not been read or some other complaint and their bill was incorrect.  I was one of the people who would check on and correct any errors in billing.  I also counseled the customer on ways of making sure they could control their electric bill by either accessing free government plans for evaluating and correcting the electric guzzlers in their homes or getting on level billing program.  I would have sheets provided by my head of department to work through the errors and correct them using Entergy's programs, then I would file the sheets.  I filed customer account files and shredded anything that needed to be shredded rather than saved.  I loved the hours and my little cubicle which I was allowed to decorate.  I got along with everyone and loved learning new things when classes were provided.  I would still be there if they had not had a reduction of force.  They loved my work and tried to keep me full time.

Entergy provided the opportunity to work in a professional environment while learning how to perform many task in many different departments.  Opportunities to be promoted to management were there, but when Entergy merge with Gulf States Utilities they laid off thousands of GSU workers.

Performing in operations and carrying out administrative responsibilities that managed several departments gave me the experience needed to professional manager,

Operating all systems needed to produce electricity in the fossil and nuclear plant environments entailed project management skills for new construction projects. Establishing budgets, schedules, ordering and tracking materials, implementing problem solving methods, and man hours etc.. was learned and needed to perform daily task. 

Twelve years of knowledge and experience in that professional work environment gives me the background needed to be a good asset to any professional, progressive company.

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