driver companion

driver

transport driver

truck driver

Envoy-America


I spent 2 years with this company as a dispatcher, trip engineer, import specialist and
supervising the engineering team. The purpose and mission of envoy is great. The companion
drivers transport clients to life sustaining appointments across multiple states. I often
negotiated standing order contracts with the broker AMR for clients who needed to be
transported. My other job function was to ensure there were enough trips and revenue made
for drivers and in office employees. 

My peers at this company were great. One thing I noticed is the retention rate is very low, which is a red flag. I believe that stems from management and how situations are handled. Employees should take more time to converse with management on how things can be better instead of speaking amongst each other or out loud. However, this is the environment here. Many employees in my experience did not feel heard or understood, so that was the only opportunity to vent. Some employees are afraid to give professional feedback due to fear or seeing others be reprimanded subtly. 

If Envoy’s management scheduled one on one’s monthly, to listen and enforce action on discrepancies employees have, it will be even greater. Not just hear what they say but listen and take action to create a plan on how to be better for its employees and in office structure. A company, person, or environment cannot grow unless you give constructive criticism. It should be reciprocated from both parties without fear, being offended, and a receiving heart to change.

There should be more delegation of power. This company does have trust issues, however not everyone is on an assignment to hurt you, but to make the place better. Give employees who have potential, responsibilities to exercise a healthy work environment and bring change. However, with those responsibilities compensate fairly, especially if they have been loyal for years. When it comes to the interviewing process, trust the manager you have in position in that department. Multiple people should not have to interview someone you bring on board, again delegate power and trust who you put in place.

I truly cared about everyone here, but it was hard to continue pressing forward. Management must hold everyone accountable to their policies and standards not when its beneficial for them. There should be a zero tolerance for favoritism at any company. Also, management should be held accountable when they make mistakes and own up to it. The CEO should be a bit mindful on who oversees certain departments. I watched a lot of situations occur get swept under the rug and appeared less important than it was. Being a leader comes with a lot of responsibility, but your subordinates reflect you. Therefore, I encourage them to lead, speak, and act how you desire to be led. Also, for the manager over majority of operations speak truth and take accountability. Many things have slipped under the eyes of the CEO and his wife due to your lack of accountability.

Human resources should be enforced again here. However, the CEO must realize new perspectives is a good thing, eventually the torch must be passed. HR cannot be on managements or an employee’s side but neutral, to bring stability and structure to the business.  Allow others to have a voice and help you become a billion-dollar business. Also, management when an employee frustrates you or does something wrong, do not go days, weeks, or months without speaking or acknowledging them. This is an indirect attack to let them know you are frustrated with them and unfair. Let your disappointment display itself in a one-on-one meeting and be direct. Indirect frustration is not respected. No one will desire to continue working for someone who comes into a place that is treating them wrong because they are mad. Be the bigger person and kill mistakes with kindness and in a loving matter. You have good employees, but listen, take their concerns seriously, and be rational. Many of them care about the business just as much as you do, but you must be willing to receive their feedback, God bless. 



Liked the flexibility. Clients were all great. Only had one bad experience.  The company was growing rapidly while I was with them. A lot of turnover with the Dispatchers and they are your lifeline and it’s hard to get to trust and know them and then they are gone after a few months. To me that is a management issue. If you train your staff right, then really praise and support them, they should be staying longer. 

When they started five  years ago you could grab any drive on the board. Then they changed that. Drivers were encouraged to try and get their clients repeat business. These clients are seniors, and high functioning autistic and mentally challenged— they are concerned with their rides, and don’t usually think about asking for the same person each time. 

But some drivers are able to market themselves, shove a card in their hand and get repeat business. 99%of all the drivers are fabulous, but not all of us have that knack for getting repeat business. So this seems unfair. Better to go back with the first come first served job board like when they began their business. It was much simpler. 

The overall culture of this job is great. You get to help senior citizens and make sure they have transportation for medical/non-medical appointments. This is a service that is definitely needed so that senior citizens can still feel a sense of independence if they can no longer drive or don't have friends/family available to help them out. 

The internal office environment however is not great. There are no incentives for working for this company. They begrudgingly let you use sick pay, no paid time off, vacation time, or paid over time when you work more than 40hrs a week. The office staff is so low that heaven forbid you need a day off or something happens, they want you to find coverage when there is none to be had. If you like working your butt off for a company that could care less about you, then this is the place for you. They also don't follow Covid protocols when staff tests positive. As long as they are lining their pockets and aren't inconvenienced in the slightest, you won't have issues with management. Very high turnover rate, don't be fooled.

not nearly enough work, even for a valid part time job. There must be favorites because there are days that go by without any trip notifications. I also unknowingly transported at least 1 person with covid, it was never made known, and I was a new driver at the time, fresh. This was never discussed, it was more accurately, closed in my face without any done for reestablished trust. Dispatch nor management has any sense of response time and more closely resembling being ignored, they only make contact concerning the client, not you, the person trying to create the pleasant experience for the client. Overall very frustrating after the zeal of being a new hire wears off. That faded quickly. You will get a lot of apologies. 

Typical day of work: Making sure your appointments aren't screwed up by management, driving to patients location, waiting on patients, getting cancelled, waiting for dispatch to never get back to you.

What I learned? Go into business for yourself, this industry is very new and you shouldn't work for companies that are going to mess with your pay and flipflop constantly.

Management? Dogwater. Too top heavy, out of touch boomers who are greedy and never make good on their promises. Still no answers on how to use tution reimbursement or my missing pay to 6 different people.

Workplace culture? Day to day is relaxing, just driving and maintaining the vehicle.

Hardest prat of the job? Pay. Your pay will always be messed up, you either get underpaid and no one will answer your questions on what's happening with your missing pay or you get paid normally. You'll get ghosted hard.

Most enjoyable part of the job? The other drivers.

I have been with Envoy America for few years and love everything about it - from only promoting from within, managing the business by the numbers (the data doesn't lie), transparency and holding each other accountable to the results. In my humble opinion, the current and former employees who have given the company 1-2 star ratings have a grudge against the company because they were held accountable and were called on their bad work ethics. What company the size of Envoy America or other, offers Paid-Time-Off if you haven't been with the company for less than 6-months? What company pays 75% of the employees health plan coverage? Be fair. Be honest with yourself. 

Unfortunately, the company does not stand by the principles they express. Due to your work performance, you get offered higher positions, but they do not increase the pay. I have witnessed them hurting people who have poured their heart into this company and received a small fraction in return. 

The CEO should hire management who are truthful. The VP of operations disguises the truth with lies. Mission of the company is good but be prepared for resistance and retaliation. The best part of the job is talking to clients and the drivers. 

As a result of the company's shortcoming you lose and have lost valuable employees.

This company doesn't really give you enough hours. Its mostly part time work at it's best.
I had quit my full time job after being promised full time hours. I barely get clients as it is. 

There really isn't enough clients to take to and from appointments. They also always send me out of town. 
I always get sent farther than I feel comfortable driving,
Gas is high as it is, I get tired of taking clients so far away.

I also got sent to Mobile and got sent more an additional client. Yet I was traveling back home and caught in the tornado in Moundville. I almost died and yet the job doesn't care about their drivers whatsoever,

Driver's safety always came last.

I barely get $200.00, This job is not worth using all my gas to take patients to and from their appointments.

Envoy America has a wonderful mission :  to help older adults become healthy and active by providing companionship and transportation services. The clients are wonderful and the companions are EXCEPTIONAL! I worked in nearly every position within the office and found each role equally as fulfilling. Money could be a little better, they could accommodate employees living/commute/scheduling situations a bit more. But that's the only complaints I have. Management is data driven, but TRULY care about you. 

Having worked at various driver centric companies, they are normally very valued and appreciated. Not so here.  Drivers are blamed and accused for everything and never made to feel appreciated by management. We were treated as consumables, easily replaced. They alter timesheets weekly, cutting hours after they’ve been worked. We tried to keep up with the hours and argue, but they never listened and the fight was constant so we gave up trying. Costs were cut so tight that van maintenance was severely neglected, and once something broke, it was the drivers fault. 

Top Job Titles	Average Salary
Driver companion 31 salaries reported	$23.42 per hour
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Transport driver 4 salaries reported	$20.75 per hour
Truck driver 2 salaries reported	$25.00 per hour

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