application specialist

business development representative

field marketer

principal product manager

senior product manager

Epicor Software

Turn over so high flapjacks TURN GREEN  with ENVY and in fact, its laughable! I've never seen anything like it anywhere! They appear to enjoy going through the same costly process every couple of months with no understanding of changing things to yield a better result.

Management clearly does not know what they are doing as they don't understand the functions of the role or the customer  - I observed 11 people either come or go during my one year tenure here - Training is non-existent, literally - EZ Quote quoting tool is VERY complex and there is absolutely no training around its abstract functionality! Its completely learn on your own -  They don't have a clue how to train for a role they don't understand - I observed individuals throw their hands into the air and walk out in frustration not feeling that they were being set up for success, and they weren't!

Other disadvantage is that the product is too high and this company does not have a true cloud offering for customers that stands up against the competitors! Epicor is very dependent on licensing of software and this will be its downfall.

Further, accounts are so neglected that a very large number of them have never had communication with Epicor and when you do get these customers on the phone they laugh at you and then sign with a competitor.

Finally, no one I worked with at the time appeared to like their job and felt it was very insecure at best - You can be praised for selling three cores one month and fired the next as it is not possible to sell consistently here.

Typical day included 50-70 outbound calls for business probing. You would work hard for 30 mins then you defuse by getting something to drink, walk a lap, toss a ball with an associate, all taking about 5mins, then back on the phones again doing the same thing.

I learned that allowing some freedom in a work environment created a boosted collective spirit of those working. Inside sales can be tough, so any way you can build camaraderie among associates, fostering a positive view of management, should be looked at, no matter how "out of the box" it seems.

The management was a two-headed monster. On one floor it acted like my previous paragraph. On the other floor, it had a much more negative vibe. Strict quotas on statistics that didn't guarantee sales was one glaring issue. Even if an employee was closing more sales than their peers, if certain metrics were not met, termination was eminent, so we had two different incentives pulling in two opposing directions; make more money or keep your job. Not a good mixture.

Most of my coworkers were great to work with. I truly enjoyed working with them.

But, the hardest part of the job was truly the pay. It was a very low wage, with a low incentive to close a sale. There simply was no real monitary reward for working there.

The most enjoyable part of this job was getting to communicate with C level executives and other division and regional leads who knew the value of what we had to offer, and then have a conversation on how we could better streamline their business.

Epicor offers a dynamic environment for communications and marketing professionals, particularly those who thrive in global, matrixed organisations. The company’s focus on enterprise software means you’re working in a fast‑moving, competitive sector where measurable impact and clear storytelling are valued.

Pros: Exposure to international markets (EMEA and APAC), with opportunities to collaborate across cultures. Strong emphasis on results — achievements like significant share‑of‑voice increases and award‑winning campaigns are recognised. Access to resources and support from regional PR agencies, giving breadth and depth to campaigns. A platform to build relationships with industry media and influencers.

Challenges: Pace can be demanding, with multiple stakeholders and regions to manage simultaneously. Navigating complex product portfolios requires resilience and adaptability. As with many large tech firms, aligning global and local priorities can be a balancing act.

Overall: Working at Epicor provides valuable experience in leading communications at scale, sharpening skills in strategy, media relations, and measurable ROI. It’s a strong environment for professionals who enjoy combining creativity with data‑driven impact.

My typical day at work includes assisting with call volume, constant communication with the corporate office, running daily reports, following up on outstanding tickets, and troubleshooting hardware, software, and network issues, and coming up with new strategies for handling internal issues as well as customer issues.  I have learned a great deal during my experience with Epicor such as detailed time management, different types of equipment, network setups, using remote access, and team organizing.  The management team for Epicor is absolutely amazing.  They are hardworking, understanding, knowledgeable, and always willing to help anyone on any issue.  My coworkers are some of the most hardworking and caring groups I have ever known.  We are all able to work independently but it is helpful to have the support system in the office.  The hardest part about my job is the unpredictability on a day to day basis.  You rarely have the same day twice in the office which also keeps the work moving and the job engaging.  The office is never boring.  The most enjoyable part of the job is the networking between this office and the corporate offices.  It is important to build strong, trusting relationships with clients.  I can honestly say that I love my job.

Took a pay cut to have the privilege of working from home for what I'd hoped would be a financially lucrative upside.  Within a few months learned that I'd made a mistake but tried to stick it out.  Price point was very steep for most prospects. Most of my 'hot new leads' were just old retreads from the CRM, once I dug into the data.  Very little training on the product, so much time spent fumbling around for competitive info and context around why ours was supposedly 'the best solution'.  Many non-committal prospects ... not showing up for scheduled demos, not returning calls/emails, ghosting on post-demo followups, etc.  Quoting system was ridiculously complex, and internal systems were confusing to navigate.  Company also in midst of changing hands at the time, so lots of turmoil/noise.  Turned out to be the worst sales job I ever had, but that's okay.  Enjoyed working remote and the people I worked with were great, but it just wasn't meant to be.

I was initially excited about joining Epicor.  It was my first time working remotely and they seemed to want to set me up with all the tools in my home office.

Shortly I found however that the lack of training and disengaged managers made it very difficult to grow as quickly as I would have liked.  Communication is not their forte.

Their own internal IT department is a disaster.  When you have a problem it can take weeks to resolve.  I had one ticket that never got resolved and after a year I simply stopped tracking it. Fortunately I had found a work around for the situation.

It would seem that you are simply a number.  My customers loved me and I had a good review but one day I get a call and they tell me my position has been eliminated and that today is my last day.  How is that for a blindside!  This happened to 3 folks I knew before and now two more have been treated the same way.  These were key folks that were important to the customers.  Makes you wonder if Epicor is customer focused or just revenue focused.

With little to no room for growth and an oppressive work environment, Epicor (formerly Activant, formerly Prophet 21), can't be bothered to look at the individual departments within support to fix the major issues there.

Since all managerial positions within the department are taken and reps are given no direction or options to leave, you are stuck doing the same job, years on end, for a team of managers who have been doing the same job for a long time as well...who not only appear burnt out, but frustrated with their own positions.

Turnover for a once strong Prophet 21 company employee base has increased drastically since being purchased by Activant and then Epicor, and it's not entirely due to the idea of a "large company mismanaging a smaller one." 

It's time for a house cleaning, and as all of the talent and experience leaves, perhaps the company will understand that this is due to poor management.

My job included 2 days as remote.  Office moral was always high, with minor exceptions, everyone worked together to help the company be successful.  I typically held the 1st shift of IDX Support, ensuring all customer servers are working properly and no documents are delayed.  A team of 4 shared the IDX responsibilities to cover weekends & holidays.  Exceptions had to be worked immediately for resolution.  There were a significant  amount of emails that needed to be addressed daily.
Item Rationalization was a relaxed position regardless of the number of items to be rationalized each day.
Hardest part of the job was seeing friends/co-workers being released due to company cutbacks.
Most enjoyable part of my job was learning the IDX Support role and helping customers.

I love working at Epicor, the work life balance is good so I get to have a life, however compensation is low compared to other companies around the area and the benefits are not very good. If you want to take a day off because you are sick you have to use your very limited PTO time. 401k matching is also rather low and there is not much given back to employees compared to other companies.

Also the way the bonus structure works is very ridiculous, you take any time off and it counts against you and you will not receive a bonus which will probably make your salary a decent one if you actually get it.

This is a terrible place to work! Today, Epicore wrongfully terminated me during the midst of the coronavirus pandemic. My leadership knew that I was dealing with a lot as my dog past away a few weeks ago and I’m in the middle of planning a wedding and they released me with a bare minimum explanation. The company leadership also announced last week that all personnel would be taking a pay cut due to budget constraints to avoid layoffs. So imagine my surprise, when I am contacted a week later and terminated due to “performance” with no chance of obtaining a severance check or unemployment. I am filing a complaint against this company and highly recommend thinking twice before accepting a job here!

Top Job Titles	Average Salary
Application specialist 11 salaries reported	$82,773 per year
Business development representative 12 salaries reported	$65,208 per year
Field marketer 2 salaries reported	$68,000 per year
Principal product manager 4 salaries reported	$153,000 per year
Senior product manager 4 salaries reported	$130,000 per year

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