specialist

nurse practitioner

medical technician

senior technician

field technician

Episource

I was excited to work for the company during the initial hiring and training. The perks of a schedule to fit my desire, the freedom of going site to site to do a project and work completely independently was great. It felt like every assignment was a new adventure. Paid training, paid mileage, an easy-going manager.

However, the actual experience was not that great. Training was ok, but since they can't predict what EHR system an electronic office uses it hurts your potential (because it slows you down drastically on-site). This leads into another issue...since appointment setters don't really/know or seem to care if they set the clients' expectations correctly, you can get into a very uncomfortable environment at the job-site because they client is told that you can complete a job in an unrealistic time-frame. It doesn't seem to register in anyone's mind that a thick paper file (that is often disorganized with staples etc) can take longer when you have to Svan each individual page because you often have to hunt through a mess or unstable and rentable fasten remaster pages that are hardly ever chronological. (Note: thank you to all record keepers that work hard to keep organized files). The incorrect expectation will affect your experience in an electronic offices in a slightly different way because you will have figure out unfamiliar software (I had prior experience with 3 major EHR systems) with hardly/or no experience with the more obscure software. This will be really frustrating because you are on a timetable and, unless there is a very kind employee to assist you, you may be way off the timetable promised by the appointment setter (realize the company paid for the service and doesn't expect to have their employee babysit or spoon feed how to find the information to an outside contractor). 

Lastly, during the hiring process you will be told multiple times that the CRS position is part-time and they can't promise any set amount of hours, if any from week to week because it is project driven and they need to make sure your job site is available. Please, please, please take that seriously. You may have a week where you may have 15 hours and then have no work for a week or 2, so it can be unpredictable. 



it wasn’t terrible at the start. i was working from home. however, training was a nightmare. no one was on the same page, the trainer was super impatient with one of the more slower learners and it was only a week of crazy amounts of information. once you got into the job it was fine, just answer call back from people wanting to make appointments with NPs or PAs for an in-home or virtual check ups. sometimes you had 10-20 minutes in between calls and on weekends you could have a total of 2 calls in an 8 hour shift, was super chill and i loved it. it was a benefit provided for by the insurance. it was super easy, just read the script and try to get them to schedule an appointment. you’ll get some no’s but that was seldom. my issues started when it started to slow down and they decided to volunteer you to switch to a different department with double the work, same pay, double the information. totally not worth it. I had no say, the training was terrible once again, the trainer just read off the powerpoint. I was a day away from starting this new position and I could not retain any of the information. This position was one most people have a degree for. Medical Records. I was supposed to learn medical records and retrieval in a week?? for the same pay? So I parted ways. Management was super uninterested in my request to be put back to my previous position which i had mastered and was comfortable with. Prior to this lots of management had stepped down and new management had been put in. Overall not a bad company, the people there just don’t care about you unless you bow to their every request. 

Joining as a contractor was great at first, but they never did tell me what I was doing and never did fully hire on even after a year. 

I was excited and helped a lot of people get connected with clients and providers, made people happy, and learned quite a bit about different applications used to record, update, and organize sensitive data. There was also good management at the beginning that actually cared about you too, but that was all when it changed.

Beware, they will not hire you if you're from the West Coast, or anywhere that needs a higher income than Florida pay. They will not pay for it. It is a known fact that the company is a rotating door, though, so do not expect to stay for long. They will also give you a ton of additional duties and without compensation, more stress to perform. 

Workplace culture is non-existent remotely. Upper management does not care and is about saving their own face. They will not meet with you to talk about anything for meetings, 1 on 1 or not. They will leave you to your own and every once in a while give you a reminder about something, or tell you to do something. Little to no interaction with supervisors/managers. 

Social skills seemed lacking and unwanted in management. Quality employees that know how to do the job the best will be overlooked and left behind without a second thought. It is just another sad company. Look elsewhere for better!

This is my first Temp job and I was almost let go at one point. To explain the almost let go , I and many others worked for the department and was fired without warning. Let me rephrase a temp job is temporary so you can work for 3 months to 1 year and not get a job. In this case they will switch you to a different department without warning and you are let go. Those who stay get an offer letter. Those who are switched get no offer letter and are continued temp until they see you can keep the job. Free labour, no time off with pay even when it’s been over 90 days.  No true benefits, may as well work part time or apply through the company website IF they have a real position. Overall, the work was not hard. I also felt like it was a trial run at times though. I took it due to relocating and needed a job to pay bills. That’s exactly what it does. Speaking from the Tampa area hired through Staffing. In all , I learned a few things that actually helped me choose my career path.

I hate bad reviews, but I think it’s good people know. The managers are so out of touch with projects. They are only consistent at handing out work. When you run into errors, they are no more educated on what to do, resulting in many people like myself just doing it ourselves. I once worked overtime and was asked to change my hours back to the regular 40-hr week, even though I worked over 12 hours of overtime. I worked it because I was asked to, so rightfully that money was owed to me for the hours I put in. The mangers put a lot of power into the hands of people who are on the same level as you, leading to coworkers not knowing their place and becoming demanding and even disrespectful. You get thrown into a lot of situations with no proper briefing on how to handle them, resulting in hours of unnecessary errors. Then, like I said, someone who is at your same job level will be sent to help you, knowing they don’t know any more than you do… I am still in contact with a lot of people who have left Episource, and no one really has anything good to say. It’s really unfortunate because the work is typically easy, but the work culture is beyond toxic, unorganized, and completely unprofessional. 

They have many employees and not enough work. It’s nice that you get paid from when you leave your house until you finish but they would ask to travel 40+ miles and then complain that people were accepting jobs that were more than 30 miles away because they don’t want to pay travel time. It seems there is no organization and nobody communicates in their office which is terrible when controlling people in many different states far from their office. They hadn’t given any work in 4 months but still expect you to check in and be available every day to see if there is any appointments. You should be paid to be on call if they want to give appointments with no notice, after 4 months of nothing they booked me an appointment, for the same or next day, without even confirming I was available and called me and blamed me for not showing up when it wasn’t even showing up on my schedule, but magically showed up right after I told them it wasn’t on my schedule and I even screenshot the screen and showed them I wasn’t scheduled. They had the nerve to say “don’t let it happen again” when I wasn’t even showing a schedule.

The job itself was a great job! It was very easy for me to catch on to and the training was very simple. The pay was awesome and they pay for mileage and drive time as well. The supervisor I had Ms.Thavy was amazing. She assisted me whenever I have trouble at the healthcare facilities or had questions when uploading the medical records. The only thing I didn't like about the job was not enough hours. This job would be perfect for someone that is retired and need extra money or a college student that just need a little money while going to school. I only got maybe 15-20 hours a week but I wouldn't be scheduled every week. I might be scheduled 2-3 times out the week and then go 3-4 weeks without any work. This depends on your area and location that you are in, sadly for me my area and location wasn't that big. If there were more hours and/or more days of being scheduled I would have been here forever, but if I ever need a little extra income I will definitely be coming back. 

A typical day at Episource involved reviewing patient charts, assigning accurate ICD codes, and ensuring compliance with risk adjustment guidelines. I learned a great deal about medical coding practices, clinical documentation improvement, and the importance of accuracy in healthcare data. Management was supportive and approachable, providing regular feedback and performance evaluations. The workplace culture promoted learning, teamwork, and continuous improvement, with open communication and timely training sessions. The hardest part of the job was handling high-volume chart reviews within tight deadlines, especially during audit periods. However, the most enjoyable part was the satisfaction of completing coding assignments with precision, contributing to quality healthcare data, and the opportunity to grow professionally in a dynamic, healthcare-focused environment.


What is the best part of working at the company?
Some of the people you work with are amazing. 

What is the most stressful part about working at the company?
The most stressful part of working in the company is the middle management.  Especially the ones who work remote but micromanage the in office teams.  They manage from afar and do not know what or how things operate.

What is the work environment and culture like at the company?
The work environment mostly is very good.  The culture is hypocritical and somewhat toxic.  What I mean is if you do not play the game and be a full blown yes person, you will get reprimanded.  Do not have an opinion or seek to challenge any idea.  You will be viewed as not a good fit for the company.

What is a typical day like for you at the company?
It was a fair amount of meetings, discussions, writing manuals and asking for access to tools my subordinate team used every day but being denied the same access.

Been working there since about June and had a bunch of hours at first. The last few months I maybe have a couple hours each week. It is a part time job but still maybe getting about 4 hours in one week is annoying. A couple times I have had schedule change. One time the office I was going to cancelled because they wanted to do their own audit first and postponed me twice! Then recently the scheduling person (different than the manager) scheduled me for a place less than 24 hours prior on a day I last saw as being off and failed to notify me of the change. I was told about it by my manager and he apologized for them failing to notify me. I called the office to apologize to them as there was a last second change and I wasn't notified and found out from that office they didn't know I was supposed to come either! I don't know who did that scheduling issues but they definitely did everything wrong. 

Top Job Titles	Average Salary
Specialist 4 salaries reported	$19.38 per hour
Nurse practitioner 5 salaries reported	$115,301 per year
Medical technician 31 salaries reported	$15.42 per hour
Senior technician 14 salaries reported	$20.00 per hour
Field technician 15 salaries reported	$18.53 per hour

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