product manager

associate product manager

manufacturing engineer

equipment technician

technical support specialist

Epson

If you are in a support or warehouse position don't even consider yourself a part of the company. You are at the bottom of the totem, turn over rates are especially high for new hires. The only ones that stay with the company have been there for years and are waiting to cash out their 401K. 

Being the first line of contact from their customers, 85% of the time you will encounter nothing, but angry people. There is never not a call in queue, you will be talking to angry people for nearly 8-hours non-stop and have two minutes to wrap up in-between calls. If you are dead inside and can't feel a thing, this job is for you.

Management will listen on your call, they give you a checklist to follow (even if the call isn't remotely related to any of the stuff on that list - for example, they grade your voice, you can't make this stuff up), they look at your call logging numbers, number of phone calls you take, how much stuff you sell,  they want you to call customers back, you have to ask permission to call customers back, you can't call customers back because there's calls waiting, they want to know why you didn't call customers back...there's essentially quotas, for EVERYTHING. 

THIS IS NOT A POSITION BASED ON SKILL. As a matter of fact, the more skill you have the more work they will give to you FOR THE SAME PAY as your less efficient co-workers, if any.

Managers are never aware of how highly stressful this position is. They are slow to hire new help and expect you to be on the phone for 8-hours non-stop. It's an emotional labor rollercoaster, you never know who you're going to get, but expect them to be an angry know-it-all who you have to try to help out with a cupcake voice because your manager is listening in on you. And after all that, make sure you try to sell them inks, paper or a warranty even though they started off by proclaiming how horrible their product is, it doesn't work, and how they no longer want it.

I worked at Epson for 6 years. I grew to love and care for my co-workers there and I still had to move on. The work life/balance was out of control. I was driving an hour to get to work and no one wanted to work with me when traffic or construction could potentially add 30 minutes to an hour or more of extra commuting. My manager, who will not be named here, would smile in my face and tell me everything was okay and yet every time promotions were brought up, I was overlooked. I always had some kind of write-up related to attendance which would always pop up around the times that I got brought up for a potential promotion. This was in spite of all of the things I was doing and all of the knowledge I had. I'll admit that I had my faults and I could have been better about many things, but there were people who were equally bad or even worse that we're getting promoted. They also did not follow their standards of having a minimum amount of time at the company before being promoted. People would be brought in and then immediately promoted without very much knowledge or malleability towards supporting roles. PooI'm not angry, at least not anymore, but I just wish that they would be more fair to their employees.

Technical support in the Prographics is a joke. The training is basic, they're better off handing you the users guide and saying "Have Fun." Department is under staffed and overworked. Management can't see to hire enough people willing to stay in the department. They keep adding more product to support with minimal to no knowledge of the product and little support. The workload is excessive and yet they refuse to hire more people to support the growing demands of the department. There's a reason why everyone in this department runs through their paid time off so quickly. There is no recognition for the departments hard work. Career advancement? Forget it, management will hold on to you for dear life. Even when you apply to another department and get promoted they will hold on to you because they can't find a replacement. It really is depressing to see how quickly the moral drops in this department. The few employees that are still there are constantly looking for other positions and COMPANIES to apply to due to the lack of appreciation and poor management. A few years ago this department was hard to get into, because the employees didn't leave(meaning they liked their job) the only openings were from employees that retired or promoted. Now employees can barely last a few weeks and some even days. 

I may have only had this job for a few months, but I have several friends who have been (stuck) there for years, and I was initially quite excited to finally join them. What I did not realize is how miserable I would be working there.

There are some ups, though. I do get to see friends, But due to rotating break periods, I do not get to see them during the day. And if you so much as get caught speaking to someone as you pass them by, you will be scolded and sent away. The mood feels like a parent scolding their child while refusing to even hear what the kid has to say, even though the kid is an adult and had a work related reason to be talking to someone.

Refusal to listen to employee input is perhaps the core issue with this job.

The hardest part in the actual job task is the lack of consistency in work policy and management. The standards for what you should and should not do, or what passes or fails in processing printers, can change on a daily basis, sometimes during the same day. It increases the level of stress and frustration of both employees, and of managers who cant seem to understand why the employees cant keep up.

Unless they change many of their policies and go by competing corporate standards, this will remain in my opinion the sleeziest company branch I have ever worked for.

Coworkers are nice and the cafe is good (but expensive), but the company is extremely inflexible and upper management contributes to a difficult work environment. HR did not appear to take action when concerns were raised about a manager’s behavior and absence, and I did not feel supported in addressing these issues. I was eventually exited from the company after a period of internal disagreement, and I believe narratives were shared about me that contributed to that outcome. When I raised concerns about team morale, performance impacts & compensation (someone of my same experience and tenure was being paid 40k more in the same role) and relation to leadership style and shifting expectations, my perspective was not accepted. HR also appeared to handle my departure in a way that did not align with the usual process described in company policy. Overall, I observed ongoing challenges, cultural issues with oversight and leadership approach that felt outdated and bias.

I work on a grave shift, I start my shift at 5, go a little early like 15 minutes, so that I can communicate with the employees on the day shift to know more about machines or errors they were having in the manufacturing process. Then we have our shift group meeting and our lead tell us the schedule about who is working on what machine. I go put my information on my computer and take over the machine from an operator from day shift. I operate and troubleshoot the errors on my machine in the manufacturing process of ink cartridges. Its a 12 hour shift, and while my machine is running good, I try to help my co workers or train the new employees on the machine. 
I work with diverse group of people who work together to achieve a common goal.
Management is good but doesn't really interfere in our work. The hardest part of our job is to communicate with people, as people I work with come from different parts of world, but the most enjoyable part of the job are my co workers too because we all have never say no attitude, and we keep the courage of beating the challenge of hitting the highest targets ever.

I was a contractor for EPSON for a while. Culture in this company is to work, work and more work with literally zero life balance
I've seen employees who are in SAP especially functional domains like PTP work literrally 18 hours per day, even on all weekends and deal with cribbing, 
authorative and very difficult mid management with no support from them. Skyrocketing and unrealistic expectations are the norms for this company. Sometimes they will assign 5, 6 projects and ask 
you to handle independently and you have to deal with it. Forget about your personal, family life if you work in this company. You'll have zero min to look for other things and if you miss deadlines, 
they will question you as if you done something terribly wrong. Stay away from this company regardless of how much ever they pay, if you want a peaceful and want to spend some time with family, friends, kids after work
I've was offered full time during my contract period, but i rejected and moved to a much better working environment. If you still made up to join, be mentally prepared for a roller coaster ride and to work always under full stress and high pressure

Personally, I am not much of a 12-hour shift person but for those who can handle the crammed schedules then this is definitely for you. Overall, the benefits are excellent, they provide great opportunities for community service as well as discounts to use, including raffles for tickets to events. Epson definitely thinks about their employee's well-being for both work and home life. However, if working in departments with machinery it is very loud. Plus, there is no sick time, only PTO. So if a vacation sounds nice, don't get sick or use your weekends. Growth opportunities are available within the company but mostly in upper management. Seniority runs Epson, the new guy will get moved around and or laid off, or my favorite is when they keep the temp for an entire year not offering any growth just to lay them off after that year. You can work twice as hard than someone who was there for the last 20 years and you will be the one laid off because they are cheaper.Minimum wage goes up, but those who are already employed, wages stay the same. Therefore, a technician who has been there ten years can make less than the new guy who has a lower job title.

What is the best part of working at the company?
There are only two good things about working at Epson's corporate office on Los Alamitos. Their on-site cafeteria and 1 week paid vacation at the end of the year.

What is the most stressful part about working at the company?
Everything else is a disappointment. Excessively experience benefits plans with high out of pocket cost. Lack of a supportive management team, lack of job related training, lack of carrer advancement opportunities. As well as a lack of flexibility to support an adequate work life balance. 

What is the work environment and culture like at the company?
Epson has a  very unsupportive environment. It is difficult to get a hold of your direct supervisor when their assistance is needed. The physical environment is unwelcoming and sterile. The main floor consists of a large room filled with cubicles that limit coworker interactions, yet the noise level throughout os so high, it reduces your ability to concentrate and therefore your production.

The work at Epson was auditing.  However the pay was very low and I had to leave. Management was very understanding and intelligent.  They helped  always and were ready to do whatever they could to assist me.  They were wonderful!  
     The work was auditing as I mentioned above. I went in a store and checked the printers and computers, cleaned them, and if some were missing I made sure it got on the shelf with a price tag. That's all there was to the job.  
    I enjoyed working there however the pay wasn't enough so I had to leave.  They are truly a very good company to work for but they should pay more.
       The hours were great. I had my own schedule and worked reasonable hours. The people I met were kind and helpful and joyful.
   When I went to the stores the managers were courteous, friendly, and very helpful.     Once in awhile I would meet a customer and tell her or him about the computer or printer explaining how may pages it can print and in some case ink would last about 2 years.  They were very impressed. I told them if they needed more information just come and ask.  They would nod and walk away.

Top Job Titles	Average Salary
Product manager 6 salaries reported	$150,833 per year
Associate product manager 3 salaries reported	$120,333 per year
Manufacturing engineer 3 salaries reported	$84,014 per year
Equipment technician 2 salaries reported	$30.68 per hour
Technical support specialist 1 salary reported	$71,702 per year

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