operations associate

customer service representative

service technician

senior vice president

senior director of marketing

Equiniti

The entry level position of Customer Care is the worst position. You are treated like cattle and take every facet of blame from shareowners. The calls flood in nonstop and if you take unscheduled time to breathe or use the restroom it hurts your overall stats. Trying to get out of the customer care proves almost impossible. You'll be led to believe working the OT and being backup for other departments on top of your own job will give you a way out but its really all about stats. Even if you get an interview for another position, its just a formality. You can get denied, and still do the same work for that department for less pay than those who got hired.

This job will leave you feeling like less than a human being after the verbal beating you take back to back from shareowners all day. Meanwhile management will twist your arm to shorten the time it takes you to research complicated issues, make sure its notated when you ask for help from managers, and punish you for missing "opportunities" and recall all 10 different ways to help people who barely know how to use a computer. You have no direct way to reach out to other departments and will be expected to control and manage every little complaint the shareowner has. It eventually feels robotic and your supervisor will be the closest thing to a person who cares besides your team members going through the same stress. Your calls get monitored if you're taking too long to research issues and you get very little time to read emails regarding important updates and changes. The closest thing you get to interaction with colleagues (in or out of the office) is through online chat.

You will often be assisting people who have had deaths in the family and Equiniti underestimates how hard it is. People are typically overwhelmed. So giving them intricate details on how to transfer assets AND being a therapist to multiple people in a single day is EXHAUSTING. But don't let me take a few minutes to process or it hurts my stats.

I've been a supervisor in banking and worked in organizing and this is one of the most stressful jobs I've ever had. They need a union. Or at least have upper management care more. They think giving you "shoutouts" through email is enough motivation to keep you going but YOU have to send those compliments to even get recognition most of the time and there's no incentive otherwise. There is mandatory overtime for no particular length of time and even if you ask to remain on a certain schedule they will change it if they see fit. Overall this job left me feeling unmotivated and exhausted after getting off most days. And it made me feel stuck. Would not recommend this job unless you are already searching for a better one. 

I worked for the EQ unify part of the company towards the end but the Shareowner Services side is just as bad. This place is by far the worst place I have ever worked. Your manager is so overloaded with work that they really don't have time for you and just expect you to add more things to your pile that should really be their job. They were so understaffed even though they say they were not. Just too cheap to hire the right amount of people. People's positions were never filled and the workload fell on those remaining. Not to mention the constant calling in for certain employees who got away with everything. Favoritism at it's best. When you would address the concern, they tell you to be flexible and adjust. My mental health took a huge hit towards the end. I had one bad call over the thousands I took for that place and was let go. Even though i was in a disagreement with a rep that obviously did not know how to do their job correctly (horrible training on the Shareowner Services side) and was defending the work I did do. But was constantly told how amazing my customer service was. There is no room for forgiveness at this place and honestly, it is the best thing that ever happened to me. The amount of stress that I had disappeared overnight. 

Also. The benefits are God awful. Health insurance is a huge joke. The PTO is nice but you burn through it with how much of a mental break you need from that place. The pay is not worth the work you do.  The upper managers are awful and do not care about your well being. They have monthly surveys that you can fill out and your managers respond to. And the upper manager would reply the typical corporate response. She didn't actually care and just wanted to stay face. But she was by far the fakest person I ever met. My direct manager had me fooled. But turns out he is just as fake as she is.

Your time is micromanaged to the minute. Taking even a couple minutes break between calls to use the bathroom will usually result in getting some kind of IM asking if they can "help" you get back on the phones, so expect to be on the phone literally every minute you're not on one of your two 15 minute breaks or your 30 minute lunch. Have a long, complicated call and need time to take notes/work after the call? Too bad, any time you spend working on an account after the call ends will count against your "adherence" score, so expect to have to multitask that kind of work while you're still talking to the customer. By the way, the phone queue is literally CONSTANTLY filled, with customers usually having to wait 60+ minutes to talk to someone, and very often in a terrible mood by the time you answer, so the calls will often start off with them yelling/screaming/demanding to escalate to a manager. The company is always hiring but there's never enough people answering calls because of the massive amounts of turnover. Management often told us to "hang in there, it will get better soon" but it only ever got worse in my year working there.  Want to use your PTO that you've earned? Good luck because getting them to agree to let you take time off is like pulling teeth. When I started we were working from home but they forced us back into the office last summer for some inexplicable reason. Literally nothing about my daily work life changed, I was just forced to commute half an hour a day to their "Milwaukee" office (it's really in Mendota Heights) just so I could be stared at while I work like a child. If you want to be treated like a robot/cattle this is a great place to work.

Equiniti Shareowner Services is a professional working environment led by a management team that effectively reaches their customer base by providing excellent service while also stressing caring concern for each individual involved.

The extensive material covered in the training period is staffed by leadership in which many served in the same positions they now coach. The ability to communicate from both perspectives allows for excellent balance in teaching times and welcomes active question & answer learning opportunities.

The managers lead with a team approach both offering group and one on one informational meetings. Expectations are clear and fair. These pleasant approachable leaders provide an example that always supports company policy and personal growth.

Get as far away from this company as you can. Besides the looming threat of the location closing because it’s not making enough profit, and they don’t want to pay what they are for the space, management absolutely will not even try to help accommodate or even compromise with you. Had some personal medical issues going on at home I asked many many times to temporarily work from home as it was physically difficult for me to go into the office due to medical reasons (99% of what I did was on the computers) but always got told it is an “in office job” but the managers can work from home whenever they want. The amount of favoritism and hypocrisy is astounding. There is also so much cliquey behavior going on from people that are best friends with the managers so nothing they do can possibly be wrong including, starting affair rumors about other coworkers, making fun of mental illness, sitting on their phones for an hour trying to decide where to go for lunch looking at menus, and getting out of tasks because they just don’t feel like it, or they just straight up don’t like the task but when you have a genuine medical problem you don’t get that kind of treatment. 

I worked for this company for 6 long and painful years. The management was awful, and anyone who got promoted was always due to being pals with higher ups and everything they said was hollow and just for show. I eventually got promoted due to mass leavers and I was the only one with knowledge. They hide problems and expect their mere seniors or Team Leaders to deal with all the problems, I had a complete nutcase on the team who would bully everyone else (scream, shout, overall incredibly rude) but management would hide the complaints raised by other team members all because this individual was there for a long time. Despite my efforts to want to do what was best for my team, I could not handle the lack of support, long hours, terrible pay and the complete lack of care for their staff. If you love being micro-managed and pushed to beyond your limits, then go right ahead, if you respect yourself and your valuable time... please, don't bother with this dying company.

Management is not the best at communicating with their teams. If someone speaks up about a concern on another individual, management seem to avoid the issue and not address it. Human make mistakes, but if the same mistakes are repeated then it is worrisome. there has been a high turnover rate within the last 4-5 months, due to the employees being underpay. the daily tasks are not fairly delegated out which will cause burnt out and stress on 1 individual. Before I left, the company was doing employees survey and let me tell you this... it is such a joke! If I was being honest, the survey was just to cover up management. They do not follow what they have in their employee handbook. Please do something different. The people I work with are amazing but there are too many good ones who are leaving due to poor management and over worked employees. 


This job requires a large amount of knowledge relating to the Stock Market, there is some training but not nearly enough to be successful.  The company focuses on customer care but does not value employees or give enough training for people to succeed. They hire in 3 big classes of 30 people knowing they'll wind up only keeping maybe 5 people of the classes.  My opinion is that if you have happy employees they'll automatically do a better job.  There was no work/life balance, we often had to deal with very angry customers, there was not sufficient training or scripting on de-escalating calls.  Employees are literally glued to their desk to take incoming calls and look at a computer screen.  Nobody was allowed to go to the bathroom unless it was during break or lunch.  We were marked down in red if we used any unscheduled time outside our lunch or break.  I did not agree with the company culture.  It was too hard core having people breathe down my neck all day.

Even with COVID, the company wants Phone reps to be in office to monitor productivity and time off the phone, while the executives and people who micromanage your time (including the number of seconds you are in the restroom) work from home. Benefits never explained during training, and when used, the more expensive health plan they offer has the highest co-pays I have ever had in my life. I was referred by a staffing agency and interviewed by a Manager at Equiniti, all of whom igreatly exaggerated the greatness of the company in my opinion. I had a full-time job I deeply regret leaving to work for this company

A typical day at work was answering queries about shareholdings, on two corporate actions projects/
I learned never to trust a contacting agency since they asked me several months later to return to the project and then waited until within my notice period to tell me that the job had already been given to someone they preferred, as there was no issue with my work.
Management is not something I would have access to as apparently I am not human.
Workplace culture was a bunch of strangers making random decisions.
There was no hardest part of the job it was very easy for me.
The most enjoyable part of the job was talking to investors, which I was very good at and helped several other people on the project who are apparently more welcome to work there than me

Top Job Titles	Average Salary
Operations associate 2 salaries reported	$21.00 per hour
Customer service representative 3 salaries reported	$19.67 per hour
Service technician 1 salary reported	$21.50 per hour
Senior vice president 1 salary reported	$192,000 per year
Senior director of marketing 1 salary reported	$197,500 per year

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